Stuck at 100kbs for 3 months!, line has been fixed...
Hi everyone, i really need to share my problem with someone, BT is really making me very stressed and i am a calm person!
I have wasted hours and hours on the phone to BT, endless excuses and irritating Indian Call centre operators promising to do something. nothing for 3 months apart from painful speeds and call centre loops!!
i have had... you can't get broadband in your area as the lines are old copper lines... please contact your vendor as your Windows PC is the problem, err, i use a MAC!... i have changed the line sped, please wait 10 days for it to take effect... do you have a TV in your room, is it more than 15 ft away? yes, of course its on the other side of my 60ft lounge!... me: i have tried 6 computers and it doesn't work.. response, the router only supports up to 5 machines at once sir, this is your problem!!
Ok, sorry for the rant, finally i managed to get an engineer out for the 3rd time to sort a horrendously crackly line, even he said it was bad and, unlike the other 2, bothered to travel 500m to a connection box and rewire all the corroded connectors, bingo.. the line is now clear!! but, 2 days later i am still running at 100kbs and after numerous phone calls nobody will change my IP Profile and i am loosing my patience, i can't wait 10 days! is there any way of increasing my IP Profile now the line is clear. and there are no dropped connections.
I am a photographer, need a fast connection and cannot keep travelling 30 miles to the office, i am loosing credibility from clients and my sanity. Please Help, i can't abide any more call centres!
Thanks! Howard
Hi Guys
I can have both your cases looked into for you.
Please send me an email using the contact us form in my profile. The address for this form in the section 'about me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 11/10/2009 7:51:03 AM
Event ID: 4
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
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<Opcode>10</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2009-11-10T12:51:03.393985600Z" />
<EventRecordID>28</EventRecordID>
<Correlation />
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<Security UserID="S-1-5-18" />
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System
Provider
[ Name]
Microsoft-Windows-Kernel-EventTracing
[ Guid]
{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
EventID
2
Version
0
Level
2
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2
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12
Keywords
0x8000000000000010
TimeCreated
[ SystemTime]
2010-04-11T14:35:49.829600000Z
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25
Correlation
Execution
[ ProcessID]
4
[ ThreadID]
48
Channel
Microsoft-Windows-Kernel-EventTracing/Admin
Computer
Daddy-PC
Security
[ UserID]
S-1-5-18
EventData
SessionName
Circular Kernel Context Logger
FileName
ErrorCode
3221225525
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268436608
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