Stuck at a low IP Profile

Hi,
Our Internet has been painfully slow ever since the engineers made a visit to the exchange around a week ago.
I have tried to leave the router connected to get the IP Profile to reset back to 7-8mbps but it seems to be stuck around 1.25 (I don't even get this speed though)
Any help would be appreciated.
Thanks,
Solved!
Go to Solution.

you need to try the test socket as this will eliminate any problems with extension wiring.  if still no phone or broadband then you need to report a phone fault to 151 or use this link 
phone faults
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  • Please help !! Adobe Captivate CS4 Installer stuck at 90% " Checking system profile"

         I had installed Adobe Captivate CS4 previously. .For some reason, I used Adobe CS4 cleanup tool..and it removed captivate installers..and I was not able to uninstall captivate CS4 thro' Add/remove programs and removed Captivate using revo uninstaller.. Now if I try to install Captivate CS4 the installer is stuck at 90% checking system profile..Please help!!
    P.S tried all the possible methods including all the methods listed in the KB atricle

    I'm attaching the log file.. pls go through it
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    START - Install Bootstrapper Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Install Properties:
        AddRemoveInfoAboutURL=http://www.adobe.com
        AddRemoveInfoDisplayName=Adobe Captivate 4
        AddRemoveInfoDisplayVersion=4
        AddRemoveInfoSupportURL=http://www.adobe.com/support/Captivate
        AddRemoveInfoUpdatesURL=http://www.adobe.com/support/Captivate/downloads.html
        AdobeCode={07CD1281-D5ED-4BB4-8964-7B4F1F36315D}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload0={092DF7B0-6E10-4718-9763-9704CC4E6EF9}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload1={4A3E802F-A221-465C-A1A7-E4AF92FFB393}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload2={50F104C6-DA8A-4C07-8DAE-819CA09BBF8B}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload3={6BE35082-8D96-45BD-B1D6-1B394BC70089}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload4={716E0306-8318-4364-8B8F-0CC4E9376BAC}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload5={9D1CA210-C2FC-46BA-B833-099FFFCACBF0}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload6={A9A71A55-3C8A-4DCD-8291-1F4B749627C9}
        CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.TotalPayloads=7
        ConfiguringBootstrapper=1
        INSTALLDIR=C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1
        Installed=00:00:00
        LanguageIndependent=1
        ProductCode={2B6F6771-46DA-4DEB-B738-E809A81B17F7}
        REINSTALL=ALL
        REINSTALLMODE=pvoums
        UpgradeCode={12ACA7CF-6514-4E99-974B-C1EECECDCA00}
        defaultLanguage=en_US
        driverAdobeCode={6BE35082-8D96-45BD-B1D6-1B394BC70089}
        installSourcePath=\\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4
        platform=Win32
        productName=Adobe Captivate 4
        record=0
        sessionID=1e92effc954e788ad49a56b24f4bcf1
        setupVersion=2.0.133.0
    [    3248] Fri Apr 29 14:36:12 2011  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Installer Operation: PayloadInstaller
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Request to install payload
    Manipulating bootstrapper.  MSI version check enabled.
    Source media path: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4
    Current MSI Version:4.5.6001.22317
    MSI service already meets minimum version: 3.1.4000.2435
    Setting AFLPath C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1
    [    3248] Fri Apr 29 14:36:13 2011  INFO
    Installing payload
    Attempting to install package from:\\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\WinBootstrapper.msi
    Payload is already installed with MSI
    MsiSourceListAddSource for  \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\WinBootstrapper.msi is 0
    MsiSourceListSetInfo with updated name: WinBootstrapper.msi, Result: 0
    Payload source is not removable so not updating media info
    Command line arguments:  ADOBE_SETUP=1 MSIRESTARTMANAGERCONTROL=Disable  PROPERTY_FILE="D:\DOCUME~1\kra\LOCALS~1\Temp\adb2C.tmp" REINSTALL=ALL REINSTALLMODE=pvoums
    [    3248] Fri Apr 29 14:36:16 2011  INFO
    1: 0 2: 0 3: 1252
    [    3248] Fri Apr 29 14:36:17 2011  INFO
    1: 0 2: 0 3: 0
    === Logging started: 4/29/2011  14:36:17 ===
    Message type: 0, Argument: 0
    Message type: 1, Argument: Adobe Setup
    Action 14:36:17: INSTALL.
    Action start 14:36:17: INSTALL.
    Action 14:36:17: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
    Action start 14:36:17: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
    Action ended 14:36:17: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
    Action 14:36:17: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
    Action start 14:36:17: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
    Action ended 14:36:17: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
    Action 14:36:17: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
    Action start 14:36:17: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
    Action ended 14:36:17: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
    Action 14:36:17: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
    Action start 14:36:17: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
    Action ended 14:36:17: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
    Action 14:36:17: LaunchConditions. Evaluating launch conditions
    Action start 14:36:17: LaunchConditions.
    Action ended 14:36:17: LaunchConditions. Return value 1.
    Action 14:36:17: FindRelatedProducts. Searching for related applications
    Action start 14:36:17: FindRelatedProducts.
    Action ended 14:36:17: FindRelatedProducts. Return value 0.
    Action 14:36:17: AppSearch. Searching for installed applications
    Action start 14:36:17: AppSearch.
    [    3248] Fri Apr 29 14:36:18 2011  INFO
    Property: sessionID, Signature: Adobe_ID0EHC
    Action ended 14:36:18: AppSearch. Return value 1.
    Action 14:36:18: ProcessPropertyFile.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017.
    Action start 14:36:18: ProcessPropertyFile.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017.
    [    3248] Fri Apr 29 14:36:25 2011  INFO
    9:6:25:77 -(Adobe)- -*-*-*-*-*-*-*-*-*-*-*-*- BEGIN - Adobe_ProcessPropertyFile -*-*-*-*-*-*-*-*-*-*-*-*-      
    9:6:25:343 -(Adobe)- Requesting property: PROPERTY_FILE       
    9:6:25:343 -(Adobe)- Value D:\DOCUME~1\kra\LOCALS~1\Temp\adb2C.tmp       
    9:6:25:343 -(Adobe)- Processing property file        
    9:6:25:593 -(Adobe)- AFLPATH = C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1      
    9:6:25:593 -(Adobe)- AddRemoveInfoAboutURL = http://www.adobe.com      
    9:6:25:609 -(Adobe)- AddRemoveInfoDisplayName = Adobe Captivate 4      
    9:6:25:609 -(Adobe)- AddRemoveInfoDisplayVersion = 4      
    9:6:25:609 -(Adobe)- AddRemoveInfoSupportURL = http://www.adobe.com/support/Captivate      
    9:6:25:609 -(Adobe)- AddRemoveInfoUpdatesURL = http://www.adobe.com/support/Captivate/downloads.html      
    9:6:25:609 -(Adobe)- AdobeCode = {07CD1281-D5ED-4BB4-8964-7B4F1F36315D}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload0 = {092DF7B0-6E10-4718-9763-9704CC4E6EF9}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload1 = {4A3E802F-A221-465C-A1A7-E4AF92FFB393}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload2 = {50F104C6-DA8A-4C07-8DAE-819CA09BBF8B}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload3 = {6BE35082-8D96-45BD-B1D6-1B394BC70089}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload4 = {716E0306-8318-4364-8B8F-0CC4E9376BAC}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload5 = {9D1CA210-C2FC-46BA-B833-099FFFCACBF0}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.Payload6 = {A9A71A55-3C8A-4DCD-8291-1F4B749627C9}      
    9:6:25:609 -(Adobe)- CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.TotalPayloads = 7      
    9:6:25:609 -(Adobe)- ConfiguringBootstrapper = 1      
    9:6:25:609 -(Adobe)- INSTALLDIR = C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1      
    9:6:25:609 -(Adobe)- Installed = 00:00:00      
    9:6:25:609 -(Adobe)- LanguageIndependent = 1      
    9:6:25:609 -(Adobe)- ProductCode = {2B6F6771-46DA-4DEB-B738-E809A81B17F7}      
    9:6:25:609 -(Adobe)- REINSTALL = ALL      
    9:6:25:609 -(Adobe)- REINSTALLMODE = pvoums      
    9:6:25:609 -(Adobe)- UpgradeCode = {12ACA7CF-6514-4E99-974B-C1EECECDCA00}      
    9:6:25:609 -(Adobe)- adobeCode =       
    9:6:25:624 -(Adobe)- defaultLanguage = en_US      
    9:6:25:624 -(Adobe)- driverAdobeCode = {6BE35082-8D96-45BD-B1D6-1B394BC70089}      
    9:6:25:624 -(Adobe)- installSourcePath = \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4      
    9:6:25:624 -(Adobe)- platform = Win32      
    9:6:25:624 -(Adobe)- productName = Adobe Captivate 4      
    9:6:25:624 -(Adobe)- record = 0      
    9:6:25:624 -(Adobe)- sessionID = 1e92effc954e788ad49a56b24f4bcf1      
    9:6:25:624 -(Adobe)- setupVersion = 2.0.133.0      
    9:6:25:843 -(Adobe)- Requesting property: AdobeCode       
    9:6:25:843 -(Adobe)- Value {07CD1281-D5ED-4BB4-8964-7B4F1F36315D}       
    9:6:25:843 -(Adobe)- Getting CAPS install session data for payload:  {07CD1281-D5ED-4BB4-8964-7B4F1F36315D}       
    9:6:25:843 -(Adobe)- No CAPS payload data available.  Looking for session data.  CAPS return value: 8       
    9:6:25:843 -(Adobe)- Initializing from sessionID properties.  SessionID: 1e92effc954e788ad49a56b24f4bcf1       
    9:6:25:843 -(Adobe)- - Updating session properties -        
    9:6:25:843 -(Adobe)- Setting property (wchar_t): AFLPATH       
    9:6:25:843 -(Adobe)- Value was set properly        
    9:6:25:843 -(Adobe)- Setting property (wchar_t): AddRemoveInfoAboutURL       
    9:6:25:843 -(Adobe)- Value was set properly        
    9:6:25:843 -(Adobe)- No property value for key: AddRemoveInfoComments       
    9:6:25:843 -(Adobe)- Setting property (wchar_t): AddRemoveInfoDisplayName       
    9:6:25:843 -(Adobe)- Value was set properly        
    9:6:25:843 -(Adobe)- Setting property (wchar_t): AddRemoveInfoDisplayVersion       
    9:6:25:859 -(Adobe)- Value was set properly        
    9:6:25:859 -(Adobe)- No property value for key: AddRemoveInfoEstimatedSize       
    9:6:25:859 -(Adobe)- No property value for key: AddRemoveInfoSupportPhoneNumber       
    9:6:25:859 -(Adobe)- Setting property (wchar_t): AddRemoveInfoSupportURL       
    9:6:25:859 -(Adobe)- Value was set properly        
    9:6:25:859 -(Adobe)- Setting property (wchar_t): AddRemoveInfoUpdatesURL       
    9:6:25:859 -(Adobe)- Value was set properly        
    9:6:25:859 -(Adobe)- No property value for key: CAPS_28B98837_8526_4159_B4E7_D0FD5E235960.BootstrapperPackage       
    9:6:25:859 -(Adobe)- No property value for key: CLE       
    9:6:25:859 -(Adobe)- No property value for key: EULA_LANGUAGE       
    9:6:25:859 -(Adobe)- No property value for key: ExitWorkflow       
    9:6:25:859 -(Adobe)- No property value for key: ExtensionFamily       
    9:6:25:859 -(Adobe)- No property value for key: ExtensionParentAdobeCode       
    9:6:25:859 -(Adobe)- No property value for key: ExtensionProduct       
    9:6:25:859 -(Adobe)- No property value for key: ExtensionVersion       
    9:6:25:859 -(Adobe)- Setting property (wchar_t): INSTALLDIR       
    9:6:25:859 -(Adobe)- Value was set properly        
    9:6:25:859 -(Adobe)- No property value for key: IsExtensionPayload       
    9:6:25:859 -(Adobe)- No property value for key: MEDIATAG       
    9:6:25:859 -(Adobe)- No property value for key: OS64Bit       
    9:6:25:859 -(Adobe)- No property value for key: StartMenuSubFolder       
    9:6:25:859 -(Adobe)- No property value for key: UPGRADEQUALSN       
    9:6:25:874 -(Adobe)- Setting property (wchar_t): defaultLanguage       
    9:6:25:874 -(Adobe)- Value was set properly        
    9:6:25:874 -(Adobe)- Setting property (wchar_t): driverAdobeCode       
    9:6:25:874 -(Adobe)- Value was set properly        
    9:6:25:874 -(Adobe)- No property value for key: eula_EPIC_EULA_ACCEPTED       
    9:6:25:874 -(Adobe)- No property value for key: eula_EPIC_EULA_SELECTED       
    9:6:25:874 -(Adobe)- No property value for key: installLanguage       
    9:6:25:874 -(Adobe)- Setting property (wchar_t): installSourcePath       
    9:6:25:874 -(Adobe)- Value was set properly        
    9:6:25:874 -(Adobe)- No property value for key: mediaName       
    9:6:25:874 -(Adobe)- No property value for key: mediaPath       
    9:6:25:874 -(Adobe)- No property value for key: mediaType       
    9:6:25:874 -(Adobe)- No property value for key: mediaVolumeIndex       
    9:6:25:874 -(Adobe)- No property value for key: mostRecentSessionID       
    9:6:25:874 -(Adobe)- No property value for key: overrideFile       
    9:6:25:874 -(Adobe)- No property value for key: pers_EPIC_SERIAL       
    9:6:25:874 -(Adobe)- Setting property (wchar_t): record       
    9:6:25:874 -(Adobe)- Value was set properly        
    9:6:25:874 -(Adobe)- No property value for key: removeUserPrefs       
    9:6:25:874 -(Adobe)- Setting property (wchar_t): sessionID       
    9:6:25:874 -(Adobe)- Value was set properly        
    9:6:25:874 -(Adobe)- Setting property (wchar_t): setupVersion       
    9:6:25:890 -(Adobe)- Value was set properly        
    9:6:25:890 -(Adobe)- Setting property (wchar_t): WinAdministratorsSid       
    9:6:25:890 -(Adobe)- Value was set properly        
    9:6:25:890 -(Adobe)- Setting property (wchar_t): WinAnonymousSid       
    9:6:25:890 -(Adobe)- Value was set properly        
    9:6:25:890 -(Adobe)- Setting property (wchar_t): WinAuthenticatedUserSid       
    9:6:25:890 -(Adobe)- Value was set properly        
    9:6:25:890 -(Adobe)- Setting property (wchar_t): WinBatchSid       
    9:6:25:890 -(Adobe)- Value was set properly        
    9:6:25:890 -(Adobe)- No account found for Well Known SID WinBuiltinAccountOperatorsSid       
    9:6:25:890 -(Adobe)- Setting property (wchar_t): WinBuiltinAdministratorsSid       
    9:6:25:890 -(Adobe)- Value was set properly        
    9:6:25:906 -(Adobe)- Setting property (wchar_t): WinBuiltinBackupOperatorsSid       
    9:6:25:906 -(Adobe)- Value was set properly        
    9:6:25:906 -(Adobe)- Setting property (wchar_t): WinBuiltinDomainSid       
    9:6:25:906 -(Adobe)- Value was set properly        
    9:6:25:906 -(Adobe)- Setting property (wchar_t): WinBuiltinGuestsSid       
    9:6:25:906 -(Adobe)- Value was set properly        
    9:6:25:906 -(Adobe)- Setting property (wchar_t): WinBuiltinNetworkConfigurationOperatorsSid       
    9:6:25:906 -(Adobe)- Value was set properly        
    9:6:25:906 -(Adobe)- Setting property (wchar_t): WinBuiltinPowerUsersSid       
    9:6:25:906 -(Adobe)- Value was set properly        
    9:6:25:906 -(Adobe)- No account found for Well Known SID WinBuiltinPreWindows2000CompatibleAccessSid       
    9:6:25:937 -(Adobe)- No account found for Well Known SID WinBuiltinPrintOperatorsSid       
    9:6:25:937 -(Adobe)- Setting property (wchar_t): WinBuiltinRemoteDesktopUsersSid       
    9:6:25:937 -(Adobe)- Value was set properly        
    9:6:25:937 -(Adobe)- Setting property (wchar_t): WinBuiltinReplicatorSid       
    9:6:25:937 -(Adobe)- Value was set properly        
    9:6:25:937 -(Adobe)- No account found for Well Known SID WinBuiltinSystemOperatorsSid       
    9:6:25:937 -(Adobe)- Setting property (wchar_t): WinBuiltinUsersSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:952 -(Adobe)- Setting property (wchar_t): WinCreatorGroupServerSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:952 -(Adobe)- Setting property (wchar_t): WinCreatorGroupSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:952 -(Adobe)- Setting property (wchar_t): WinCreatorOwnerServerSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:952 -(Adobe)- Setting property (wchar_t): WinCreatorOwnerSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:952 -(Adobe)- Setting property (wchar_t): WinDialupSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:952 -(Adobe)- Setting property (wchar_t): WinEnterpriseControllersSid       
    9:6:25:952 -(Adobe)- Value was set properly        
    9:6:25:968 -(Adobe)- Setting property (wchar_t): WinEveryoneSid       
    9:6:25:968 -(Adobe)- Value was set properly        
    9:6:25:968 -(Adobe)- Setting property (wchar_t): WinInteractiveSid       
    9:6:25:968 -(Adobe)- Value was set properly        
    9:6:25:968 -(Adobe)- Setting property (wchar_t): WinLocalServiceSid       
    9:6:25:968 -(Adobe)- Value was set properly        
    9:6:25:968 -(Adobe)- Setting property (wchar_t): WinLocalSid       
    9:6:25:968 -(Adobe)- Value was set properly        
    9:6:25:968 -(Adobe)- Setting property (wchar_t): WinLocalSystemSid       
    9:6:25:968 -(Adobe)- Value was set properly        
    9:6:25:968 -(Adobe)- No SID found for Well Known SID WinLogonIdsSid       
    9:6:25:968 -(Adobe)- Setting property (wchar_t): WinNetworkServiceSid       
    9:6:25:984 -(Adobe)- Value was set properly        
    9:6:25:984 -(Adobe)- Setting property (wchar_t): WinNetworkSid       
    9:6:25:984 -(Adobe)- Value was set properly        
    9:6:25:984 -(Adobe)- Setting property (wchar_t): WinNtAuthoritySid       
    9:6:25:984 -(Adobe)- Value was set properly        
    9:6:25:984 -(Adobe)- Setting property (wchar_t): WinNullSid       
    9:6:25:984 -(Adobe)- Value was set properly        
    9:6:25:984 -(Adobe)- Setting property (wchar_t): WinProxySid       
    9:6:25:999 -(Adobe)- Value was set properly        
    9:6:25:999 -(Adobe)- Setting property (wchar_t): WinRemoteLogonIdSid       
    9:6:25:999 -(Adobe)- Value was set properly        
    9:6:25:999 -(Adobe)- Setting property (wchar_t): WinRestrictedCodeSid       
    9:6:25:999 -(Adobe)- Value was set properly        
    9:6:25:999 -(Adobe)- Setting property (wchar_t): WinSelfSid       
    9:6:25:999 -(Adobe)- Value was set properly        
    9:6:25:999 -(Adobe)- Setting property (wchar_t): WinServiceSid       
    9:6:25:999 -(Adobe)- Value was set properly        
    9:6:25:999 -(Adobe)- Setting property (wchar_t): WinTerminalServerSid       
    9:6:25:999 -(Adobe)- Value was set properly        
    [    3248] Fri Apr 29 14:36:26 2011  INFO
    9:6:25:999 -(Adobe)- Setting property (wchar_t): WinWorldSid       
    9:6:26:15 -(Adobe)- Value was set properly        
    9:6:26:77 -(Adobe)- -*-*-*-*-*-*-*-*-*-*-*-*- END   - Adobe_ProcessPropertyFile -*-*-*-*-*-*-*-*-*-*-*-*-      
    Action ended 14:36:26: ProcessPropertyFile.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017. Return value 1.
    Action 14:36:26: EvalScript.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017.
    Action start 14:36:26: EvalScript.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017.
    Action ended 14:36:26: EvalScript.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017. Return value 0.
    Action 14:36:26: ValidateProductID.
    Action start 14:36:26: ValidateProductID.
    Action ended 14:36:26: ValidateProductID. Return value 1.
    Action 14:36:26: OEMSupportBlindCopy.E35C3ECB_5FDA_49E1_AB1F_D472B7CB90171.
    Action start 14:36:26: OEMSupportBlindCopy.E35C3ECB_5FDA_49E1_AB1F_D472B7CB90171.
    [    3248] Fri Apr 29 14:36:27 2011  INFO
    9:6:27:734 -(Adobe)- -*-*-*-*-*-*-*-*-*-*-*-*- BEGIN - Adobe_OEMSupportBlindCopy -*-*-*-*-*-*-*-*-*-*-*-*-      
    9:6:27:796 -(Adobe)- CAAdobeOEMSupportBlindCopy::DoCustomAction        
    Action 14:36:27: AdobeBlindCopyOperations. Creating OEM operations
    9:6:27:890 -(Adobe)- Requesting property: OriginalDatabase       
    9:6:27:890 -(Adobe)- Value \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\WinBootstrapper.msi       
    9:6:27:890 -(Adobe)- Requesting property: INSTALLDIR       
    9:6:27:890 -(Adobe)- Value C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1       
    9:6:27:890 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4       
    9:6:27:890 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\       
    9:6:27:890 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EBF0_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:905 -(Adobe)- Value was set properly        
    9:6:27:905 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EBF0_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:905 -(Adobe)- Value was set properly        
    9:6:27:905 -(Adobe)- FileKey Adobe__bc_ID0EBF0       
    9:6:27:905 -(Adobe)- Component_ Adobe_8bd7024b3e9505073505d9f94ed51339_adobe_personalization.dll       
    9:6:27:905 -(Adobe)- SourceName Setup.exe       
    9:6:27:905 -(Adobe)- SourceFolder Adobe__bc_ID0EBF0_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:905 -(Adobe)- DestFolder Adobe__bc_ID0EBF0_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:905 -(Adobe)- Options 0       
    9:6:27:921 -(Adobe)- Requesting property: OriginalDatabase       
    9:6:27:921 -(Adobe)- Value \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\WinBootstrapper.msi       
    9:6:27:921 -(Adobe)- Requesting property: INSTALLDIR       
    9:6:27:921 -(Adobe)- Value C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1       
    9:6:27:921 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads       
    9:6:27:921 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads       
    9:6:27:921 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG0_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:921 -(Adobe)- Value was set properly        
    9:6:27:921 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG0_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:921 -(Adobe)- Value was set properly        
    9:6:27:937 -(Adobe)- FileKey Adobe__bc_ID0EGXBG0       
    9:6:27:937 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:27:937 -(Adobe)- SourceName *.proxy.xml       
    9:6:27:937 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG0_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:937 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG0_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:937 -(Adobe)- Options 0       
    9:6:27:937 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\*.*       
    9:6:27:937 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul       
    9:6:27:937 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul       
    9:6:27:937 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul       
    9:6:27:937 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG1_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:952 -(Adobe)- Value was set properly        
    9:6:27:952 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG1_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:952 -(Adobe)- Value was set properly        
    9:6:27:952 -(Adobe)- FileKey Adobe__bc_ID0EGXBG1       
    9:6:27:952 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:27:952 -(Adobe)- SourceName *.proxy.xml       
    9:6:27:952 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG1_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:952 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG1_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:952 -(Adobe)- Options 0       
    9:6:27:952 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\*.*       
    9:6:27:968 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR       
    9:6:27:968 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR       
    9:6:27:968 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR       
    9:6:27:968 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG2_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:968 -(Adobe)- Value was set properly        
    9:6:27:968 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG2_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:968 -(Adobe)- Value was set properly        
    9:6:27:968 -(Adobe)- FileKey Adobe__bc_ID0EGXBG2       
    9:6:27:968 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:27:968 -(Adobe)- SourceName *.proxy.xml       
    9:6:27:968 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG2_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:968 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG2_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:968 -(Adobe)- Options 0       
    9:6:27:984 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\*.*       
    9:6:27:984 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions       
    9:6:27:984 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions       
    9:6:27:984 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions       
    9:6:27:984 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG3_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:984 -(Adobe)- Value was set properly        
    9:6:27:984 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG3_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:984 -(Adobe)- Value was set properly        
    9:6:27:984 -(Adobe)- FileKey Adobe__bc_ID0EGXBG3       
    9:6:27:984 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:27:984 -(Adobe)- SourceName *.proxy.xml       
    9:6:27:984 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG3_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:984 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG3_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:984 -(Adobe)- Options 0       
    9:6:27:999 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\*.*       
    9:6:27:999 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0       
    9:6:27:999 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0       
    9:6:27:999 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0       
    9:6:27:999 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG4_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:999 -(Adobe)- Value was set properly        
    9:6:27:999 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG4_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:999 -(Adobe)- Value was set properly        
    9:6:27:999 -(Adobe)- FileKey Adobe__bc_ID0EGXBG4       
    9:6:27:999 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:27:999 -(Adobe)- SourceName *.proxy.xml       
    9:6:27:999 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG4_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:999 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG4_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:27:999 -(Adobe)- Options 0       
    [    3248] Fri Apr 29 14:36:28 2011  INFO
    9:6:28:15 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\*.*       
    9:6:28:15 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:15 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:15 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:15 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG5_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:15 -(Adobe)- Value was set properly        
    9:6:28:15 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG5_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:15 -(Adobe)- Value was set properly        
    9:6:28:15 -(Adobe)- FileKey Adobe__bc_ID0EGXBG5       
    9:6:28:15 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:15 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:15 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG5_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:15 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG5_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:30 -(Adobe)- Options 0       
    9:6:28:30 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources\*.*       
    9:6:28:30 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeALMAnchorService2-mul       
    9:6:28:30 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeALMAnchorService2-mul       
    9:6:28:30 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeALMAnchorService2-mu l       
    9:6:28:30 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG6_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:30 -(Adobe)- Value was set properly        
    9:6:28:30 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG6_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:30 -(Adobe)- Value was set properly        
    9:6:28:30 -(Adobe)- FileKey Adobe__bc_ID0EGXBG6       
    9:6:28:46 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:46 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:46 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG6_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:46 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG6_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:46 -(Adobe)- Options 0       
    9:6:28:46 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeALMAnchorService2-mul\*.*       
    9:6:28:46 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAUM6.0All       
    9:6:28:46 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAUM6.0All       
    9:6:28:46 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAUM6.0All       
    9:6:28:46 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG7_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:46 -(Adobe)- Value was set properly        
    9:6:28:62 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG7_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:62 -(Adobe)- Value was set properly        
    9:6:28:62 -(Adobe)- FileKey Adobe__bc_ID0EGXBG7       
    9:6:28:62 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:62 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:62 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG7_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:62 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG7_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:62 -(Adobe)- Options 0       
    9:6:28:62 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAUM6.0All\*.*       
    9:6:28:62 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivate4en_US       
    9:6:28:77 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivate4en_US       
    9:6:28:77 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivate4en_US        
    9:6:28:77 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG8_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:77 -(Adobe)- Value was set properly        
    9:6:28:77 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG8_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:77 -(Adobe)- Value was set properly        
    9:6:28:77 -(Adobe)- FileKey Adobe__bc_ID0EGXBG8       
    9:6:28:77 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:77 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:77 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG8_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:77 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG8_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:77 -(Adobe)- Options 0       
    9:6:28:77 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivate4en_US\*.*       
    9:6:28:93 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul       
    9:6:28:93 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul       
    9:6:28:93 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivateReviewer-mu l       
    9:6:28:93 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG9_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:93 -(Adobe)- Value was set properly        
    9:6:28:93 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG9_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:93 -(Adobe)- Value was set properly        
    9:6:28:93 -(Adobe)- FileKey Adobe__bc_ID0EGXBG9       
    9:6:28:93 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:93 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:93 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG9_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:93 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG9_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:93 -(Adobe)- Options 0       
    9:6:28:109 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\*.*       
    9:6:28:109 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR       
    9:6:28:109 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR       
    9:6:28:109 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivateReviewer-mu l\Adobe AIR       
    9:6:28:109 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG10_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:109 -(Adobe)- Value was set properly        
    9:6:28:109 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG10_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:109 -(Adobe)- Value was set properly        
    9:6:28:109 -(Adobe)- FileKey Adobe__bc_ID0EGXBG10       
    9:6:28:109 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:109 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:109 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG10_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:109 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG10_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:109 -(Adobe)- Options 0       
    9:6:28:124 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\*.*       
    9:6:28:124 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions       
    9:6:28:124 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions       
    9:6:28:124 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivateReviewer-mu l\Adobe AIR\Versions       
    9:6:28:124 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG11_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:124 -(Adobe)- Value was set properly        
    9:6:28:124 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG11_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:124 -(Adobe)- Value was set properly        
    9:6:28:124 -(Adobe)- FileKey Adobe__bc_ID0EGXBG11       
    9:6:28:124 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:124 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:124 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG11_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:124 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG11_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:124 -(Adobe)- Options 0       
    9:6:28:140 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\*.*       
    9:6:28:140 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\1.0       
    9:6:28:140 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\1.0       
    9:6:28:140 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivateReviewer-mu l\Adobe AIR\Versions\1.0       
    9:6:28:140 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG12_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:140 -(Adobe)- Value was set properly        
    9:6:28:140 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG12_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:140 -(Adobe)- Value was set properly        
    9:6:28:140 -(Adobe)- FileKey Adobe__bc_ID0EGXBG12       
    9:6:28:140 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:140 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:155 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG12_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:155 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG12_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:155 -(Adobe)- Options 0       
    9:6:28:155 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\1.0\*.*       
    9:6:28:155 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:155 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:155 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivateReviewer-mu l\Adobe AIR\Versions\1.0\Resources       
    9:6:28:155 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG13_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:155 -(Adobe)- Value was set properly        
    9:6:28:155 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG13_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:171 -(Adobe)- Value was set properly        
    9:6:28:171 -(Adobe)- FileKey Adobe__bc_ID0EGXBG13       
    9:6:28:171 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:171 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:171 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG13_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:171 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG13_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:171 -(Adobe)- Options 0       
    9:6:28:171 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul\Adobe AIR\Versions\1.0\Resources\*.*       
    9:6:28:171 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeSuiteSharedConfiguration-mul       
    9:6:28:171 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeSuiteSharedConfiguration-mul       
    9:6:28:171 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeSuiteSharedConfigura tion-mul       
    9:6:28:187 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG14_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:187 -(Adobe)- Value was set properly        
    9:6:28:187 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG14_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:187 -(Adobe)- Value was set properly        
    9:6:28:187 -(Adobe)- FileKey Adobe__bc_ID0EGXBG14       
    9:6:28:187 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:187 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:187 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG14_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:187 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG14_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:187 -(Adobe)- Options 0       
    9:6:28:187 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeSuiteSharedConfiguration-mul\*.*       
    9:6:28:202 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\MSXML4.0       
    9:6:28:202 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\MSXML4.0       
    9:6:28:202 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\MSXML4.0       
    9:6:28:202 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG15_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:202 -(Adobe)- Value was set properly        
    9:6:28:202 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0EGXBG15_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:202 -(Adobe)- Value was set properly        
    9:6:28:202 -(Adobe)- FileKey Adobe__bc_ID0EGXBG15       
    9:6:28:202 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:202 -(Adobe)- SourceName *.proxy.xml       
    9:6:28:202 -(Adobe)- SourceFolder Adobe__bc_ID0EGXBG15_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:202 -(Adobe)- DestFolder Adobe__bc_ID0EGXBG15_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:202 -(Adobe)- Options 0       
    9:6:28:218 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\MSXML4.0\*.*       
    9:6:28:218 -(Adobe)- Requesting property: OriginalDatabase       
    9:6:28:218 -(Adobe)- Value \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\WinBootstrapper.msi       
    9:6:28:218 -(Adobe)- Requesting property: INSTALLDIR       
    9:6:28:218 -(Adobe)- Value C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1       
    9:6:28:218 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads       
    9:6:28:218 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads       
    9:6:28:218 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG0_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:218 -(Adobe)- Value was set properly        
    9:6:28:218 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG0_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:218 -(Adobe)- Value was set properly        
    9:6:28:234 -(Adobe)- FileKey Adobe__bc_ID0ENXBG0       
    9:6:28:234 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:234 -(Adobe)- SourceName *.data       
    9:6:28:234 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG0_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:234 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG0_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:234 -(Adobe)- Options 0       
    9:6:28:234 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\*.*       
    9:6:28:234 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul       
    9:6:28:234 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul       
    9:6:28:234 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul       
    9:6:28:234 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG1_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:249 -(Adobe)- Value was set properly        
    9:6:28:249 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG1_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:249 -(Adobe)- Value was set properly        
    9:6:28:249 -(Adobe)- FileKey Adobe__bc_ID0ENXBG1       
    9:6:28:249 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:249 -(Adobe)- SourceName *.data       
    9:6:28:249 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG1_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:249 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG1_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:249 -(Adobe)- Options 0       
    9:6:28:249 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\*.*       
    9:6:28:249 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR       
    9:6:28:249 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR       
    9:6:28:265 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR       
    9:6:28:265 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG2_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:265 -(Adobe)- Value was set properly        
    9:6:28:265 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG2_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:265 -(Adobe)- Value was set properly        
    9:6:28:265 -(Adobe)- FileKey Adobe__bc_ID0ENXBG2       
    9:6:28:265 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:265 -(Adobe)- SourceName *.data       
    9:6:28:265 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG2_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:265 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG2_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:265 -(Adobe)- Options 0       
    9:6:28:265 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\*.*       
    9:6:28:280 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions       
    9:6:28:280 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions       
    9:6:28:280 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions       
    9:6:28:280 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG3_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:280 -(Adobe)- Value was set properly        
    9:6:28:280 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG3_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:280 -(Adobe)- Value was set properly        
    9:6:28:280 -(Adobe)- FileKey Adobe__bc_ID0ENXBG3       
    9:6:28:280 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:280 -(Adobe)- SourceName *.data       
    9:6:28:280 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG3_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:280 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG3_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:280 -(Adobe)- Options 0       
    9:6:28:296 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\*.*       
    9:6:28:296 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0       
    9:6:28:296 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0       
    9:6:28:296 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0       
    9:6:28:296 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG4_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:296 -(Adobe)- Value was set properly        
    9:6:28:296 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG4_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:296 -(Adobe)- Value was set properly        
    9:6:28:296 -(Adobe)- FileKey Adobe__bc_ID0ENXBG4       
    9:6:28:296 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:296 -(Adobe)- SourceName *.data       
    9:6:28:296 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG4_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:296 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG4_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:296 -(Adobe)- Options 0       
    9:6:28:312 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\*.*       
    9:6:28:312 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:312 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:312 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources       
    9:6:28:312 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG5_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:312 -(Adobe)- Value was set properly        
    9:6:28:312 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG5_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:312 -(Adobe)- Value was set properly        
    9:6:28:312 -(Adobe)- FileKey Adobe__bc_ID0ENXBG5       
    9:6:28:312 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:312 -(Adobe)- SourceName *.data       
    9:6:28:312 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG5_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:312 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG5_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:312 -(Adobe)- Options 0       
    9:6:28:327 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAIRHelp-mul\Adobe AIR\Versions\1.0\Resources\*.*       
    9:6:28:327 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeALMAnchorService2-mul       
    9:6:28:327 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeALMAnchorService2-mul       
    9:6:28:327 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeALMAnchorService2-mu l       
    9:6:28:327 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG6_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:327 -(Adobe)- Value was set properly        
    9:6:28:327 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG6_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:327 -(Adobe)- Value was set properly        
    9:6:28:327 -(Adobe)- FileKey Adobe__bc_ID0ENXBG6       
    9:6:28:327 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:327 -(Adobe)- SourceName *.data       
    9:6:28:343 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG6_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:343 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG6_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:343 -(Adobe)- Options 0       
    9:6:28:343 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeALMAnchorService2-mul\*.*       
    9:6:28:343 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAUM6.0All       
    9:6:28:343 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAUM6.0All       
    9:6:28:343 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeAUM6.0All       
    9:6:28:343 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG7_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:343 -(Adobe)- Value was set properly        
    9:6:28:343 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG7_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:359 -(Adobe)- Value was set properly        
    9:6:28:359 -(Adobe)- FileKey Adobe__bc_ID0ENXBG7       
    9:6:28:359 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:359 -(Adobe)- SourceName *.data       
    9:6:28:359 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG7_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:359 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG7_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:359 -(Adobe)- Options 0       
    9:6:28:359 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeAUM6.0All\*.*       
    9:6:28:359 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivate4en_US       
    9:6:28:374 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivate4en_US       
    9:6:28:374 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivate4en_US        
    9:6:28:374 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG8_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:374 -(Adobe)- Value was set properly        
    9:6:28:374 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG8_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:374 -(Adobe)- Value was set properly        
    9:6:28:374 -(Adobe)- FileKey Adobe__bc_ID0ENXBG8       
    9:6:28:374 -(Adobe)- Component_ Adobe_cae8f59264c8414853b3fa117b2ce301_main.html       
    9:6:28:374 -(Adobe)- SourceName *.data       
    9:6:28:374 -(Adobe)- SourceFolder Adobe__bc_ID0ENXBG8_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:374 -(Adobe)- DestFolder Adobe__bc_ID0ENXBG8_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:374 -(Adobe)- Options 0       
    9:6:28:374 -(Adobe)- Wildcard search: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivate4en_US\*.*       
    9:6:28:390 -(Adobe)- Child OEM directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul       
    9:6:28:390 -(Adobe)- Processing blind copy source directory: \\135.250.26.219\General\SetupFiles\Adobe Captivate\Adobe Captivate 4\Adobe Captivate 4\payloads\AdobeCaptivateReviewer-mul       
    9:6:28:390 -(Adobe)- Target directory: C:\Program Files\Common Files\Adobe\Installers\1e92effc954e788ad49a56b24f4bcf1\payloads\AdobeCaptivateReviewer-mu l       
    9:6:28:390 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG9_src.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017       
    9:6:28:390 -(Adobe)- Value was set properly        
    9:6:28:390 -(Adobe)- Setting property (wchar_t): Adobe__bc_ID0ENXBG9_dest.E35C3ECB_5FDA_49E1_AB1F_D472B7CB9017     

  • I just installed Firefox and am stuck on the "Choose a profile" page because when I click "Create a profile" nothing happens.

    I just installed Firefox and it is stuck on the "Choose a Profile" page and will not load...frozen. When I click on "Create a Profile", nothing happens. Anyone have any suggestions?

    Try to delete the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.
    *http://kb.mozillazine.org/profiles.ini_file
    * C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
    The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and Windows 7 and later versions are hidden folders.
    *http://kb.mozillazine.org/Show_hidden_files_and_folders
    See also;
    *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • Another low 'IP Profile'

    In a similar post to 'My IP Profile is too low' from 27 December, I am also suffering from a very low IP profile:.
    I've been through several lengthy calls to the service centre (0800 111 4567) and been told at different times that the problem is with either a fault between home and exchange or that my BT Home Hub 2.0 is faulty.
    I've replaced the Home Hub with a (spare) BT Business Hub BT 2700HGV from work. Sadly, no improvement.
    Speed test tonight gave (yes, the numbers are correct)
    Download speed achieved during the test was - 109 Kbps
    For your connection, the acceptable range of speeds is 50-250Kbps.
    Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 135 Kbps
    Are the forum mods the right place to go next for some help with this
    Thanks

    Hi Welcome to the forums
    Until you can maintain a stable connection your ip profile will not increase can you ples try ther following 
    If you post the full stats from your router
    For homehub – type 192.168.1.254 into your browser
    Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
    you can acces the business hubs stats the same way  and then post the full results.
    also post the full results from http://speedtester.bt.com/
    Have you tried connecting to the test socket at the rear of the master socket
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    Then someone here may be able to help and offer more advice.
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • HT5137 Why is my ipad stuck in the low battery screen?

    Why is my ipad stuck in the low battery screen?
    Help!

    Are you sure the device is charging? 
    Try resetting the device.  Hold the sleep wake button and the home button at the same time for 10-15 seconds (until you see the Apple Logo, then release).

  • I have an itouch 4th gen and its stuck on the low battery screen. I charged for the entire night and it still displays the low battery image. I tried plugging into my computer and restore it but it says error. Also, my computer cant even recognize it

    So it's stuck in the low battery screen and it cant turn on.
    My computer cant recognize my device and restoring couldnt work.
    Tried holding the home button and the turn on/off button, didnt work.

    Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.  If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
    Suggest that you take full advantage of the above.

  • BT broadband too low IP profile

    Hi everyone,
    Before I sent a message to the mods I wanted to see if anyone here could help me out.
    I have just moved to the Deddington, Oxfordshire area where I have an ASDL line with BT up to speeds of 8mbps (advertised). However over the course of the past few weeks the speed has varied from 0.4mbps to 1.7mbps for download and 0.1-0.35mbps for uploading. This is obviously pretty slow and is directly effecting my work (I need to download some data via scp from a supercomputer for my work).
    I did some investigation and it seems that my IP profile is set too low and I was hoping BT could increase this to match my actual line speed. The results from the bt speedchecker are:
     Download speedachieved during the test was - 1.87 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :7.42 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Also the connection data from my router (home hub3 ) is:
    Line state:
    Connected
    Connection time:
    1 days, 01:40:00
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    8.9 dB / 23.0 dB
    Line attenuation (Down/Up):
    21.0 dB / 12.0 dB
    Output power (Down/Up):
    19.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    418 / 1
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    612 / 0
    Error Seconds (Local/Remote):
    402 / 1
    Its only showing 1 day ish for connection because I've been testing it on my master socket or others to see if this made a difference (it doesn't). I've also tried the quiet line test and that works fine. Also I've unplugged my sky box. 
    I think I saw something on one forum post where a user asked BT to manually increase their IP profile to close to 8mbps and then their connection improved to 6 or 7 mbps.
    If anyone has any advice then I would be very grateful!
    Thanks
    Neil

    your btspeedtester results do not agree with your stats as far as conenction speed - were they run a different times?  can you run new btspeedtester and post results.
    you rpofile looks stuck at 2mb and if you can post router stats showing 3+ days conenction time then you can contact the mods and get it kicked into action but need to show 3+ days conection time first
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Major power cut and now low ip profile

    HI i am using the home hub 4 and have been getting line speeds of close to 2mb for the last two years and very stable but ever since a 24hr long major power cut i have a speed of 1.3mb why is this ? ive posted the bt wholesale test results and the router stats 
    When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068340+NQ33601726
    3. Firmware version:
    Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 24/11/13
    4. Board version:
    BT Hub 4A
    5. ADSL uptime:
    0 days, 00:40:00
    6. Bandwidth:
    448 / 1632
    7. Data sent/received:
    6.5 MB / 32.4 MB
    8. Broadband username:
    [email protected]
    9. BT FON:
    No
    10. 2.4 GHz Wireless network/SSID:
    grahamsteviesofia
    11. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
    12. 2.4 GHz Wireless security:
    WPA and WPA2
    13. 2.4 GHz Wireless channel:
    Automatic / 1
    14. 5 GHz Wireless network/SSID:
    grahamsteviesofia
    15. 5 GHz Wireless connections:
    Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
    16. 5 GHz Wireless security:
    WPA2
    17. 5 GHz Wireless channel:
    Automatic / 40
    18. Firewall:
    Disabled
    19. MAC Address:
    18:62:2c:0b:11:02
    20. VPI/VCI:
    0 / 38
    21. Modulation:
    G.992.1 Annex A
    22. Latency type:
    Interleaved
    23. Software variant:
    24. Boot loader:
    FAQ
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.3 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.3 Mbps
     For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
     IP Profile for your line is - 1.44 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.37 Mbps
    0 Mbps
    0.45 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.37Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.45 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Solved!
    Go to Solution.

    The one thing it does not show is your noise margin. If you go to hub manager then troubleshooting then logs then you are looking for 2 lines when hub last connected to the internet which give your connection speed and noise margin. If you find them can you post
    the drops in connevtion due to the power cuts have probably increased your noise margin resulting in a lower connection speed and therefore lower profile.  Your profile is correct for your current connection speed
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very low IP profile + connection keeps dropping

    I started having problems with my connection speed over in December 2010, we had a connection speed of 135kbps for 10 days.  This was then resolved and we had an IP profile of about 2mbps for 3 months.
    Since April my IP profile has varied between 135 and 350kbps. The error reported in April was simply cleared from My BT without any resolution to the problem and we have been living with these low speeds for months.
    Last Friday (8 July 2011) the connection disappeared altogether and I phoned BT to log a new fault. We use a homehub 2 and have a wired connection to a PC. It seemed possible that either the cable or socket on the home hub was faulty and after I swopped that out broadband connection was reestablished.
    We have only one telephone socket on this line, which is fitted with the special plate with 2 ports one for the telephone and the other for the router. During the 2 hours spent on the phone on Friday I unscrewed this front plate and am now connected using a microfilter to the test socket behind.
    The line connected at 3776kbps downstream but we only have an IP profile of 350kbps. I was informed that BT second line support would ring back the next day to help further. They did so  , said they were restting things at the exchange which would take 3-4 hours and it should all be stable 24 hours later. They promised to phone back to check the next day. I have heard nothing further from BT.
    My IP profile remains at 350kbps. After reading comments on this forum I found the stats on the home hub manager and we had continuous connection for almost 4 days with the IP profile remaining at 350kbps. Unfortunately yesterday the connection dropped and reconnected at least 3 times, and today has done the same at least twice. Each time it reconnects at very similar downstream speeds of between 3.6mbps and 3.8mbps. IP profile remains 350k.
    I emailed BT yesterday re the problem and have had no contact apart from the automatic acknowledgement. i have included all the stats I can think of as relevant including the current post in My BT fault tracking.
    As my connection seems to keep dropping ( I have not manually reset the hub since July 8th whilst on phone to India) then it seems unlikely we will ever reach the magic 5 days to have an IP profile restored.
    One last thing, we are located only about 0.5 miles from the local exchange.
    I would really appreciate help in sorting this out.

    Connection dropped again while I was not at home this morning, so back to only an hour since last reset. I have copied an extract of the event log from the hub again around the time it happened.
    The event " danube_dsl_ioctl:88: Failed ioctl ... " seems to be appearing in my homehub event log several times in the minute or two preceeding the homehub disconnecting and resetting.  Presumably this has some meaning and could help identify my problem?
    I did receive a phone call from India yesterday (13th July) assuring me that my emails had been received and escalated, and that someone who could help with my problems would phone by 15th July. But if I hadn't been contacted by 15th I should definitely phone BT again!

  • Braodband slow stuck at 0.25 ip profile

    My broadband has not been working properly for coming on a month now. first my phone staretd crackling which kept making my homehub flash orange. This problem appears to be fixed according to BT, I used my test socket and evreything was fine, changed my rj11 cable and filter and the phone appears fixed however my internet has still been stuck at 0.25k for the last week.
    I took advice from here to lresest and eave on for 3 days to get out of my ip profile, which I have done.
    Dont knwo what to do, not sure why im paying for this service to be honest? 2 phonecalls none returned and no replied emails, thought I would try my luck here...help...please?
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    3 days, 10:16:46
    Downstream:
    288 Kbps
    Upstream:
    1015 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    30.6 dB / 6.8 dB
    Line attenuation (Down/Up):
    41.2 dB / 26.3 dB
    Output power (Down/Up):
    12.7 dBm / 12.4 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    0 / 623
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 735
    Error Seconds (Local/Remote):
    4 / 263

    The problem is not your ip profile but all the resets resulted in your line ending up in a banded profile. Now your line is stable then mods will help get you out of banding. They will post a contact us link pribably tomorrow now. 
    http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Help Getting Low IP Profile Reset/Increased

    Hi there and hoping you can help,
    About 3 weeks ago, we got a new cabinet installed at the end of the street and this solved the usual congestion issues we were plagued with, even in the evenings! We even managed to hit the heady heights of 6.67mb d/l which, for our village in Scotland, is superb! Happy days!
    Last week, I noticed that it was being worked on again, and since they completed the work last Friday, my connection has been stuck at 2mb max. I reset the router and completed the usual stuff but it's still restricted at 2mb. I left it the last three days, and still no change. Run the following tests, with the results as follows.
    D/L (mbps): 1.91
    U/L (mbps): 0.37
    Ping (ms): 51 [this is also a vast improvement to what it was previously]
    Also ran the BTW Performance Test with the following:
     Download speed achieved during the test was - 1.9 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate : 8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Router confirmed the following:
    Connection Information
    Connection time:
    3 days, 08:53:38
    Data Transmitted/Received:
    441.4 MB / 2.5 GB
    I've been connected on my 01651 line since 02 October 2013 and although some slowdown at peak times, has aways been stable with no disconnects. A bit unsure as to why things have now altered and every other part of our BT service has been fine.
    I'm a daily user of Xbox Live, Netflix and Sky On Demand, so this restriction, although not life changing, is considerably less than what I should be getting and (more importantly) paying for, on a non-Fixed speed service!
    Can you let me know if there's anything I can provide to get some assistance?
    Thanks,
    Solved!
    Go to Solution.

    Hi DavDell,
    Thanks for posting and welcome to the community forum!
    Sorry for the speed problems.  I can see your connection speed is good it's just the profile isn't in line with it and that's why you're not seeing the fastest throughput speed from your end.
    No need to worry as I can help get you sorted from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Infinity Upgrade leads to Lower Download Profile

    I have been on Infinity for almost a year and after numerous problems in the early days with several engineer visits required to increase my profile, it's been very solid 37/10 for the last 6 months, so very happy. I ordered the upgrade on Thursday due for completion yesterday and low an behold my profile has changed ------ but lower 33.88/20. i have just spent the last 1/2 hour on the phone to be told that it should increase over the next 10 days. Is this correct as I have my doubts! 

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  • IPhone 4 keyboard keys stuck in Caps, lower case works and all functionality.

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    My iPhone 4 iOS is up to date and this just happened all of a sudden. Its more annoying more than anything.
    Cheers.

    The letters on the keyboard always show as capitals.  No issue exists.

  • BT Infinity speeds and a low IP profile.

    Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

    Hi,
    Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
    above is the part I'm on about, it gives a bit more information. You may only have to options tho.
    1. Need to get Eng. out to reset your IP Profile
    2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
    iechyd da
    sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

  • Flash file stuck in a "low quality" mode when published to intranet

    Hi All,
    New to captivate..the issue I am having is that after
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    Things I've done:
    1) Loaded a Flash-sourced movie to the intranet to see if it
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    Anyone else run across this issue? It seems to be something
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    Welcome to our community, Jason
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    fit whatever the browser size is. And when that happens, the
    quality will suffer. Exactly how much suffering occurs depends on
    how much things are scaling.
    The best approach is to upload the files to a web server or
    to a network server. Then provide a link to the HTML page Captivate
    created.
    Cheers... Rick

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