Stuck at Configuration Details when installing Enterprise Manager 12c linux

Hi all
I need a help with installations of Enterprise manager 12c. Usually it is a straight forward installtion. But this time, i encounter this error :
ERROR:SQLException null Resultset
Unable to connect to the database and validate whether it is a supported database due to one of the following reasons:
(1) Incorrect credentials
(2) Listener may be down
(3) Database may be down
Check the credentials ,the status of the listener and the database and retry.
I am sure I put in the correct username/password, port number and host name, I could connect by TOAD and sqlplus from my desktop with no problem. but the installer tells me that incorrect credentials were given. I really could not understand where the problem could be.
Any help or directions are greatly appreciated.
Yong

No. Do I have to? I just thought this is not that severe to bother oracle support. I thought some dbas on this forum could help. I even downloaded another copy from website and reinstall it and it returned the same error. Looks like the software can not parse the password correctly. Don't if any other dbas encounter such weired behavior.
Thanks.

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    Thanks very much.
    Regards,
    Pubudu

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    user618475 wrote:
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    FILE: prereq2013-05-03_11-09-05AM.log
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    INFO: --------------------------------------------------------------------------------
    INFO: Prerequisite checks completed : Fri May 03 11:09:06 GMT-03:00 2013
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    INFO: AGENT_BASE_DIR=D:\oracle\ora12c
    INFO: AGENT_BASE_DIR=D:\oracle\ora12c
    INFO: RESPONSE_FILE=C:\Adm\12.1.0.2.0_AgentCore_912\agent.rsp
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    INFO: OMS_HOST=suarbuxorat02
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    INFO: AGENT_INSTANCE_HOME=D:/oracle/ora12c
    INFO: AGENT_PORT=3872
    INFO: b_startAgent=false
    INFO: ORACLE_HOSTNAME=ssbuelpspc01
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    INFO: # s_agentServiceName = "GridAgent"      ; User specified value
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    INFO: EM_UPLOAD_PORT=4889
    INFO: AGENT_INSTANCE_HOME=D:/oracle/ora12c
    INFO: AGENT_PORT=3872
    INFO: b_startAgent=false
    INFO: ORACLE_HOSTNAME=ssbuelpspc01
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    INFO: # s_agentServiceName = "GridAgent"      ; User specified value
    INFO: #s_agentServiceName=""
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    INFO:
    INFO: Oracle Prerequisite Checker version Version 11.1.0.9.0 Production
    INFO: Copyright (C) 1999, 2012, Oracle. All rights reserved.
    INFO:
    INFO:
    INFO: Starting execution of Prerequisites...
    INFO: Total No of checks: 6
    INFO:
    INFO: Performing check for CertifiedVersions_agent
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    INFO: Expected result: One of 5.0,5.1,6.0,6.1,5.2
    INFO: Actual Result: 5.2
    INFO: Check complete. The overall result of this check is: Passed
    INFO:
    INFO:
    INFO: Check complete: Passed
    INFO: ========================================================
    INFO: Performing check for AvailableInventorySpace
    INFO: Checking for sufficient disk space in the Inventory Location
    INFO: Expected result: 100.0MB
    INFO: Actual Result: 4984MB
    INFO: Check complete. The overall result of this check is: Passed
    INFO:
    INFO:
    INFO: Check complete: Passed
    INFO: ========================================================
    INFO: Performing check for InventoryWritableCheck
    INFO: Checking for write permissions on the inventory.
    INFO: The invloc recieved from the CUSTOM_INVENTORY property is :null
    INFO: Check complete. The overall result of this check is: Passed
    INFO:
    INFO:
    INFO: Check complete: Passed
    INFO: ========================================================
    INFO: Performing check for TZRegionCheck
    INFO: Checking TimeZone settings...
    INFO: Check complete. The overall result of this check is: Failed <<<<
    INFO:
    INFO:
    INFO: Check complete: Failed <<<<
    INFO: Problem: A supported timezone cannot be computed on the host. The agent will be installed with a default timezone value of GMT.
    INFO: Recommendation: Either set the timezone in the environment and retry the installation OR Execute emctl resettz agent after installation and follow the instructions to change the timezone at the agent and the repository.
    INFO:
    INFO: ========================================================
    INFO: Performing check for PortCheck
    INFO: Checking for port availability and hostname validity...
    INFO: Trying for host : sdbuetmspc01/10.1.8.214 and port : 3872
    INFO: Trying for host : /127.0.0.1 and port : 3872
    INFO: ** Agent Port Check completed successfully.**
    INFO: Expected result: 3872
    INFO: Actual Result: Port 3872 passed is free and available for agent
    INFO: Check complete. The overall result of this check is: Passed
    INFO:
    INFO:
    INFO: Check complete: Passed
    INFO: ========================================================
    INFO: Performing check for CheckHostName
    INFO: Is the host name valid?
    INFO: Expected result: Should be a Valid Host Name.
    INFO: Actual Result: ssbuelpspc01
    INFO: Check complete. The overall result of this check is: Passed
    INFO:
    INFO:
    INFO: Check complete: Passed
    INFO: ========================================================
    INFO: PrereqChecks complete
    INFO:
    INFO: D:\oracle\ora12c\core\12.1.0.2.0\oui\bin\setup.exe -ignoreSysPrereqs -prereqchecker -silent -ignoreSysPrereqs -waitForCompletion -prereqlogloc D:\oracle\ora12c\core\12.1.0.2.0\cfgtoollogs\agentDeploy -entryPoint oracle.sysman.top.agent_Complete -detailedExitCodes PREREQ_CONFIG_LOCATION=D:\oracle\ora12c\core\12.1.0.2.0\prereqs -J-DORACLE_HOSTNAME=ssbuelpspc01 -J-DAGENT_PORT=3872 completed with status=2
    SEVERE: ERROR: Agent Install Prereqs failed
    SEVERE: ERROR: Agent Deployment Failed
    Regards.-

  • New: TimesTen Plug-in release 12.1.0.3.0 for Oracle Enterprise Manager 12c

    Last Friday, Oracle released version 12.1.0.3.0 of the TimesTen Plug-in for Oracle Enterprise Manager 12c Cloud Control. This is a landmark release with many new features for database administrators. Besides database performance and availability monitoring; the new plug-in offers administrators the ability to manage and administer their TimesTen instances and databases, such as starting and stopping TimesTen services, loading and unloading databases to and from memory, and scheduling backups and restoring databases. Additionally, users can monitor database and replication activities, memory and disk usages, workload performance statistics, and identify longest running and most executed SQL statements. International users will be pleased to know that the new plug-in was globalized with its user interface translated to nine different languages, the same languages as available in Oracle Enterprise Manager. The Enterprise Manager for TimesTen 12.1.0.3.0 plug-in is downloadable through Enterprise Manager Self-Update.
    For more information, visit the TimesTen product center on OTN.

    The issue seems to be from DB side and an SR would help you in resolving the issue.
    However, added below few points you can look as well from your side.
    + DB may be core dumping in which case it would be required to resolve the core dump issue.
    + Running ASH report from sqlplus may not be working in which we need to resolve the DB side issue.
    + If feasible you can choose to upgrade DB to higher version.
    Regards,
    Bip

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