Stuck at "Finding Purchased Items" even after update and reboot

I have been unable to sync my iPad for several weeks. Itunes gets to "Find Purchased Items" then hangs. I've left it running overnight, but still nothing. I updated the software to the latest version (the one that allows sharing) and still nothing. Rebooted and still nothing. I know iTunes is completely frozen because I can't even return to it in Explorer (i'm using the Windows version).
What can I do to be able to start syncing my iPad again? It seems like ITunes is really becoming an Achilles Heel for Apple products.
Any help is much appreciated since I've bought several new apps and can't install ANY of them.

I was having the same problem on the iPad 1. I am on the latest iOS (5.1.1) and the latest Lion (10.7.4) and latest iTunes 10.6.1 (7).
Tried to sync for the first time in months. whenever it gets to 3 of 7 "finding purchases," iTunes completely hangs and I have to force quit.
I deleted iBooks on the iPad and then right clicked on the iPad in iTunes and did a BACKUP (option is set to backup to iCloud btw).
Once this was complete it sat on "WAITING TO APPLY CHANGES", for almost an hour.. eventually i was impatient, and tried an option change, and hit apply and it got past the screen and fixed it all.
Once all this was done, it was backing up/synching etc. very quickly.
Hope that helps anyone else who got stuck more recently than the thread origin!

Similar Messages

VMs won't start after updates and reboot.

I need some help.
I installed the November 2014 MS updates last night. I installed them on my lab Hyper-V box. The Hyper-V box is joined to a domain but is not a domain controller. It is Server 2012R2 with Hyper-V with all previous patches applied. I had two VMs configured
on the box. The VMs were a 2012R2 server and a Windows 8.1 box. Both were running fine. In fact I shut them down before I did the Microsoft Updates on the server.
The issue I describe below was not present until I did the updates and rebooted. The server and the associated VMs had been running fine for months. These updates are the ones that my SUS server provided to this server.
After I rebooted the server I could not restart either VM. I kept getting the same error that is listed below. I tried DELETING the VM from Hyper-V manager and then building a new VM and using the old vhdx. Again NO LUCK. I even tried CREATING a new VM and
I got the same problem.
(Additional Note: I appeared as though I was able to delete the VM from Hyper-V Manager. Hyper-V Manager displayed 'Destroying....' for some period of time and then the VM was removed from Hyper-V Manager. However, recreating the VM did not solve the problem.)
Each time I get the following error displayed on screen.
'Unnamed VM' could not intiialize.
An attempt to read or update virtual machine configuration failed
'Unnamed VM' could not initialize (Virtual Machine ID)
'Unnamed VM' could not read or update virtual machine configuration: Ran out of memory (0x8007000E) Virtual machine ID B9xxxxxxxxxxxx
=======================
I adjusted permissions on the C:\ProgramData\Microsoft\Windows\Hyper-V folder. Opened it up to "Authenticated Users" based on a couple of TechNet articles that I found. NO luck
In the Hyper-V Config log I get the following entry,
The configuration store at'' is not accessible Unspecified error(0x80004005)
==========================
I also had these errors in the Windows Application log.
ID=1000 Source=Application Error Type=1 Message=Faulting application name: vmwp.exe, version: 6.3.9600.17334, time stamp: 0x5407c751
Faulting module name: vsconfig.dll, version: 6.3.9600.16384, time stamp: 0x5215db66Exception code: 0xc0000194
Fault offset: 0x000000000001966c
Faulting process id: 0xb84
Faulting application start time: 0x01cffe274d55ea6b
Faulting application path: C:\Windows\System32\vmwp.exe
Faulting module path: C:\Windows\System32\vsconfig.dll
Report Id: d4210450-6a1a-11e4-80d6-0019b9eed814
Faulting package full name:
Faulting package-relative application ID:

OK,,so I solved this issue by removing the Hyper-V role and then readding the role. The permissions of C:\Programdata\Microsoft\Windows\Hyper-V
and C:\Users\Public\Documents\Hyper-V definetly changed
as a result of re-adding the role.
All required updates (as supplied by WSUS) are applied also.

VZW Messaging app continues to crash even after update, and several re-installs. Anyone else still having this problem, and know any fixes?

My messaging app crashes 5+ times each day, or causes my phone to lag until I restart it. Is anyone else still having these problems, even after the update?

the vz messaging app is garbage.Thats probably why no tech support people have replied to your question yet. I had similar issues & decided to disable it. May i suggest you download 'textra' or even hangouts?

Even after update and several boots, my icon on desktop still leads to old version on Firefox. I use Mac OS 10.6.8.

I have updated Firefox in Mac os 10.6.8. severa times now. But in desktop and dock the icon still leads to old version, 3.6.24. Only if I select Firefox from programs-folder, the newest version appears. How can make the shortcuts use the updated version?

See:
*http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X
*https://support.mozilla.com/kb/Installing+Firefox+on+Mac

How long for iTunes to 'Find purchased items on iPad' 30 mins so far..

Started a second synch on my iPad and it has been stuck on 'Finding purchased items on iPad' for 30 minutes now.
Are new purchased made on the iPad difficult for iTunes to find?

That is definitely not good! I too have a UK 32GB WiFi iPad bought from the Apple store on Friday but I have faced no problems. Are you sure that you haven't forgotten about a screen protector you've put on or something?
I suggest you ring Apple support ASAP or even better, take it back to an Apple store!
In my amatuer opinion, it looks like a coating has started to remove. Have you had it under any exceptional circumstances like extremely high heat or moisture?

I purchased a Mac book pro in oct 2011, I restarted it after updating and it,s stuck on apple symbol, I hit command R while restarting and clicked on disk utility. It says disk can't be repaired, apple wants $249 to tell me what's wrong. Please help!

I purchased a mac book pro in oct 2011, I restarted it after updating and it,s stuck on apple symbol, I hit command R while restarting and clicked on disk utility. It says disk can't be repaired, apple wants $249 to tell me what's wrong. Please help!

What Apple store told you they wanted $249.00 to tell what is wrong?
If this is a 13" Macbook Pro then that is the cost of the Extended Applecare warranty. As you are outside the 90 days of Free Phone Support then what Apple told you is that to get Phone Support you would either need to pay $45 per phone call or pay $249.00 for the Applecare extended warranty which comes with 3 years Free Phone Support from date of purchase.
Or you can take it to a Apple Genius Bar and have them look at it for Free.
Every Mac comes with 1 year warranty and includes only 90 days of phone support. You can buy the extended Applecare warranty anytime within the first year of ownership, IE until the 1 year warranty runs out.
I suggest you have your computer looked at by either an Apple Authorized Repair Center or Genius Bar and then before the 1 year warranty runs out buying the extended warranty

After The updating of IOS I can't find my hotspot even after the latest update IOS 7.0.4 ,I need help please!

After The updating for IOS I can't find my hotspot even after the latest update IOS 7.0.4 ! I can't use my IPad as a modem any more again!
please I need some one to tell me how can I return my hotspot option?

Hi there Buhamdaaan,
You may find the information in the articles below helpful.
iOS: Understanding Personal Hotspot
http://support.apple.com/kb/ht4517
iOS: Troubleshooting Personal Hotspot
http://support.apple.com/kb/ts2756
-Griff W.

HT1631 updated to the new os x mavericks, now i'm having problems with my keychain access...everytime i asked to log in but when i do, it says can't find login items even if i reset it. what should i do?

updated to the new os x mavericks, now i'm having problems with my keychain access...everytime i asked to log in but when i do, it says can't find login items even if i reset it. what should i do?

Did you install the latest driver set for the device? there is a new release on motu.com for mavericks.
rachel

HT201210 Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

If you do not have, or remember, the passcode for Restrictions, the only option available to you is to reset the device to factory settings via itunes.

Syncing stops on finding purchased items

So I have been looking for a solution for this problem for a while now but i can't seem to find any answers.
Basically every time i sync my iphone 4 into itunes (11.0.1.12) it will sync until it gets to the point where it says "finding purchased items". It then stays at this stage. Also because of this I cannot put any new music onto my iPhone. Most other feed have said something about iBooks and deleting but i dont even have iBooks to start of with... Any Suggestions?

I have had the same problem however deleting IBooks did not help and I have been messing with this for days...but I have found something that appears to work (its copying purchased items now, I'm crossing my fingers).
Try this... after plugging in your Ipad, right-click on the Ipad icon, but instead of choosing "transfer purchases", click on "backup". When I did this, instead of "looking for purchased items", it immediately started "transferring purchased items from Ipad"... and its been running now for 40 minutes.. (I have a quite a few purchased apps), but its not locking, and the apps copying... .
hope this helps
Bob

Text in purchased book disappeared after update

I just updated my iPad to 5.1.1 and iBooks to 2.1.1. After updating and synching to my iMac, I opened a book that I had purchased one month ago and had been reading. All the text had disappeared. I had nothing but blank pages except for the title page and the table of contents. I went to purchased to try to download it again but the "purchased" tab was grayed out. I couldn't find a way to activate it. I tried resetting by holding in the sleep and on/off buttons for 10 - 15 seconds but it didn't change anything. I tried re-synching with my iMac -- my books are backed up on it -- but that didn't restore the text either. Can anyone help?

Did you delete the book before you tried to download it again?
In bookshelf view - tap the edit button - tap on the book and then tap delete. In list view - swipe across the book and the red dlete button will opo up.
Perhaps quitting iBooks completely and restarting the iPad would help as well.
Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

Itunes freezes at "finding purchased items" when syncing itouch!?!!?

So I bought an Ipod touch 3rd generation from my friend about 4 months ago. it was working fine and syncing with itunes perfectly. then, about 2 months ago i updated my itunes to itunes 10.2.2 and that was a total mistake. i would open itunes and it would run slow, then when i tried syncing my ipod it would always freeze at "finding purchased items" and i had to force quit every time. i figured i would just wait for another update. now, a couple months later, ive updated to itunes 10.3.1, in high hopes that it would work. but still, nothing. it continues to freeze at "finding purchased items" I've tried to sync my old Ipod nano to the same itunes library and it worked fine! it's just not working with my itouch!!!
Ive read up on it and done all of the following:
Deleted ibooks
Sync from back up
Reinstall itunes
Restore itunes
Made a new library
Turned off home sharing
Manually synced music
Unsubscribed to podcasts
Allow it to attempt to sync overnight
And many more things!!!!!
And just now i tried syncing it again and now it began freezing at step 2:preparing to sync!
the ONLY conclusion that i can come to is authorizing my computer. Since i bought the ipod off of my friend we decided to share an itunes account so that i could purchase stuff using her itunes account. since i got the ipod i HAVE made many purchases using her account. but when i tried authorizing my computer to her account it says something like "this account can only be authoorized to 5 computers" the problem is, i really need it to sync to more than 5!?
This has been going on for too long and now its getting extremely frustrating for me. I am a teen and I would love to listen to the newest music! so this is a real problem for me. Someone, PLEASE HELP!!!!! AND FAST!!!!!!!!!!
-Ipod touch 3rd Gen
-Windows
Screenshot of how it froze just now.....

i just found out how to deauthorize all computers. i deauthorized them and am re-syncing the ipod now-hope it works!

I have just updated to Yosemite, but now I can't get the custom shortkeys to work. In Mavericks I had no problem whatsoever, but now even after googeling and restart no solution. Does anyone have the problem? All the other shortcuts work!

I have just updated to Yosemite, but now I can't get the custom short-keys to work.
In Mavericks I had no problem whatsoever, but now even after googeling and restart no solution.
Does anyone have the problem? All the other shortcuts work!

Hi Thomas,
I can confirm the problem you are hitting. The XML test trace does not get recognized at all, and it defaults to Eclipse's basic Open File behaviour. I am not sure if it's because the format definition is missing, or if it's because something prevents the trace type from being recognized. I will open a bug about it.
Thanks for identifying this issue!
In the meantime, if you'd like to experiment with XML analyses, you can also take a look at the example at https://github.com/tracecompass/xml-analysis-example .
Cheers,
Alex

When I changed my ATT email password, I can no longer open my email in my Iphone, even after updating my password. What do i need to to do?

When I changed my ATT email password, I can no longer retreive my email on my Iphone, even after updating my password in my Iphone. What's wrong? How do i fix it?

make sure the outgoing (smtp server) has the updated password also. settings>mail,contact,calendars>then at account>it will say outgoing, smtp or advanced. after clicking on the smtp it will have an option to change that password, delete it and add ur new one

IPod won't sync pass 'finding purchased items'

I am trying to sync my ipod touch with my music and i have never had a problem until today. Everything is working fine until i get to finding purchased items then it just frezes. I have no other applications open other than itunes. I have not upgraded to iOS 5. My ipod touch is on version 4.2.1. Thax for any help.

To transfer purchased iTunes Store songs from iPod to computer, select the iPod in iTunes. You can do this from the sidebar. Click on the iPod under DEVICES.
NOTE: If the iTunes sidebar is not visible, from the menu bar, under View, select Show Sidebar.
With the iPod selected in iTunes, from the menu bar
File -> Devices -> Transfer Purchases from "[name of iPod]"
Alternately, you can re-download previous purchases from the iTunes Store at no cost. On the iTunes Store Home screen, under QUICK LINKS, click on Purchased. On the Purchased screen, you can find and download previously purchased songs, including those made on the iPod touch.
NOTE: You need to be signed in to the iTunes Store using the same Apple ID used to make the purchases on the iPod touch.
Also, if you use the same Apple ID on the iPhone, you should be able re-download (at no cost) previous purchases from the iTunes Store, directly on the iPhone.

Stuck at "Finding Purchased Items" even after update and reboot

Similar Messages

Maybe you are looking for