Stuck between letters & Freezing

I've had my iPod for almost two years (Aug). It's always been in a case, never dropped, has its own compartment in my purse or book bag, in other words, it's been treated well.
A problem I noticed a few months ago was that when scrolling through songs, my iPod will be stuck between letters - jump from, say, M to T and won't go anywhere else. I have to reset the iPod and try again, but it happens quite frequently now.
The other problem that just started up a week ago is that my iPod will freeze between changing songs. It will go to the new song and at 00:00, freeze so I can't turn it off, change songs, resetting doesn't even always work. And the hold button is not on.
I bought the extended protection plan when I bought my iPod, but that is up in August so I'm wondering if I should just send it in. Ideas?

Restore the iPod.
Select it in iTunes, then click Restore.

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