Stuck home button, Apple store say they cant help
My home button is stuck in the down position.
Went into Apple store and because the phone is over 12 months they said they couldnt help.
I still have several months of my 24 month contract but the phone isnt up to the longevity to match.
Wont be getting another Apple product when my contract expires
Rubbish product/rubbish service
Anyobe else experience similar?
You can do an out-of-warranty replacement of your product at an Apple Store for $149 USD. Did they not offer to do this?
You can go to a 3rd party repair site and have just the home button replaced for less but this will eliminate the ability in the future to do an out-of-warranty replacement.
Against the terms of use here to do a poll but since you asked the question have I ever had a product fail after the warranty ended and couldn't get it fixed under warranty that would be a very long list and would include products from Samsung, Nokia, Motorola, etc. Before you purchase your next phone ask what the length of the warranty is and then ask if they will fix your device for free after the warranty expires. If they say yes get it in writing.
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My Iphone4 Home button sometimes work nicely and sometimes it stop working. India Apple care says they cant give me even paid support because i bought phone from Australia. i don't know what to do. i m disappointed with the product and service support
When you buy an iPhone in the U.S. it's locked to that country with the carrier you bought it for.
If you bought the device unlocked in the U.S. it's unlocked, you can use it on any carrier. Even one's outside the country.
If you want to do a repair on a device you bought in the U.S. and your using it in another country, you must send it back to the U.S. Why? That's where you bought it from.
AppleCare Protection Plans and AppleCare Limited Warranties are registered to your hardware.
Your hardware is your iPhone.
Wherever hardware that was bought then that's the country it was designed to be used in and that's where it was manufactured.
Apple is very localized - if you call U.S. tech support, you'll speak to somone in your country.
So, what does all this mean?
In order to do a repair, you need to send it back to the country you got it from.
And we're all customers like you. We understand that you're upset, but Apple isn't gonna bend the rules to one individual.
Policy is policy. Get over it. -
Online tech support says they cant help me?????
Hello I would like to ask if customer tech support from HP cant help me with my questions because they say they dont support ssd problems tho Big Dave recommended me to get one..... I asked in different thread about installing a SSD to my system. Big Dave recommended the Samsung Evo.
I purchased it. Did a OS migrate using the software it came with. But before doing anything I backed My Hdd to a external hdd. I purchased the Samsung evo 1tb. Got it installed its software works awesome"migration" and "magician". Reformated my old OEM 3tb hdd . setup my ssd to the sata 3 port and moved my hdd to sata 1 and my dvd is still at sata 2. After all done never seen such speed in starting apps or booting. EXCEPT FOR ONE thing.. When i finished with everything and everything looked all is well. BUT EVERY TIME i restarted it i got this:
the recovery mode. This was repeated a few hundred times. From researching i found that there was some way to change the boot menu and bios. So i called HP Tech Support the help me. ????
They didnt have a clue??? After a few hundred reboots only to see this: They HP tech support did there remote connection to my pc and did there check this and check that only after 90 minutes online with them to tell me there sorry they dont support ssd installation problems to contact samsung. REALLY???
So with no help from HP i troubleshooted my self and after hours of trial and error found that I could change the boot menu and bios to make it work. Meaning I could restart or shut down and start without it booting to the recovery mode.
I will post the pics to show my orginal setup in the boot menu and bios and after i changed it. FYI. it reconized both drives. The os migration went without a problem. Everything that was on my OEM HDD was on my SDD, The problem was it would not boot from the ssd unless I always pressed f6 and told it to boot from it. other wise i got the screen above.
Here is my system setup before: as you can see it sees the ssd. It also sees both drives. : and and here is what i changed it to:
and i moved the legacy boot sources with the sata 3 above the sata 1. because I have the SSD hooked into the sata 3 port on the mother board and the oem hdd i moved to the sata 1 port with the dvd still plugged into the sata 2 port.
NOW IT BOOTS UP IN 32 SECONDS from restart and 61 SECONDS from complete shut down.
My Question is two fold to this forum. Will this settup hurt my system in anyway that I am not aware of??????
Will it still boot from disks or thumb if needed??
And if everything is Honky Dorey and A OK with this setup . Then why couldnt I get the help from HP on the phone to resolve this rediculously simple change to my system setup and bios to get this to boot correctly????
Thanks for your help
Tony...Hi Tony,
Did you download the latest Samsung migration software before your started the migration?
You should be able to use the Windows Boot Manager to boot by default off the SSD if your "cloning" procedure worked correctly. However, you don't want to have the original HD connected since it will also have an EFI partition on it and then you might end up with multiple Windows Boot Managers which would be confusing.
You should use Disk Management to determine that you have in fact cleaned off all of the partitions from the original HD.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
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Windows 7/8 UEFI/Legacy mode, MBR/GPT -
My sons iPhone 5 was apparently hacked into now he is unable to unlock his screen to restore his phone apple store says they can't do anything about it I find it hard to believe I paid $499 for a phone that we cannot use
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Kina67 wrote:
My sons iPhone 5 was apparently hacked ..
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743 -
my ipod touch is stuck on the apple logo and i cant reset it as my home button is broken what else can i try?
Try:
- iOS: Not responding or does not turn on
Ignore the reset and when it says place the iPod in recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Help!! My ipod classic freeze itunes and my pc to the point of having to force shut down.Help plz i dont know what else to do, i took it to the apple store and they restore for me but when i came home it freezes itunes and my pc, i tried and older itunes, format the ipod and restore it, ran disk erros, am i missing something?! The guy at the shop told me is an "antique" , i bought it a year ago only and barely used it, i feel lile burned money, ipod classic is my favorite model, any suggestions plzzzz!!!!
Glad 7.7.1 worked for you, I updated itunes on my macbook, and every time i try to sync the music to my ipod classic, it goes for 23 songs and then it freezes and I get "Cannot read or write to this disk", and it ejects it. I tried uninstalling itunes, reinstalling an earlier version (7.6.2) same problem, plus a new issue with itunes. (It was a clean uninstall, btw, I got everything cleaned out, I think, lol). Video's transfer fine. And no good way to get ahold of apple. That's great. If I have no music on my ipod, it's useless. Think they'll give me my money back? (lol)
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I was gave an Apple iPod Touch that was disabled and I called the Apple store and they emailed me how to fix it but now when i plug it up to the PC it's saying that the iPod is unable to be recognized and I don't know what to do?
Not sure if this helps:-
The music files, were they bought from your iTunes account or did someone gift them to you after buying from the iTunes account? If they are yours you can download them again if you clear or de-authorise the ipod, it has to be done by whoever gave you the ipod to do this (the registered owner). If they were bought for you on another itunes account I don't think Apple let you use them as they are copyrighted and they don't belong to you, they belong to the person who bought them. If the music files where ripped from music cd's then click and drag them to a new folder on your desktop and have the person who gave you the ipod to de-authorise and unregister it. Then you re register it and put your files back from your desktop folder in your iTunes folder and synch. Hopefully that would work. Any files which you did not buy, I would not know how get around this, best bet is to take it to you nearest Apple Store and explain that they were gifted to you and ask how you can use them. The best way to gift music files is to buy the gift tokens and give these. Hope above helps. -
please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.
For example one message box i got says: Your Apple ID has been disabled.
But the itunes guy says, he cant help me. Who can? I can use my apple acounts, why?Try here first > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
If you can't resolve the issue on your own, call Apple or schedule a call > Apple - Support - Solutions
Keep in mind, this is a user to user forum. You are not communicating directly with Apple here. No one here can fix your Apple iD. -
I updated my mini, but some of my apps are no longer available. One of them I purchased from the Apple store. They are grayed out with the word "waiting" underneath the app. Any suggestions?
If there are multiple apps trying to download at once, only one can download at a time and the rest say "Waiting" until it is then their turn. Try this. Double tap the icon of the Waiting app, and it should resume the download.
How to Solve the Problem of An iPad App Download Stuck on “Waiting”
http://ipadacademy.com/2012/06/how-to-solve-the-problem-of-an-ipad-app-download- stuck-on-waiting
How To Get Rid Of Your iPad App Download Frozen Problem
http://www.sidelineapple.com/how-to-get-rid-of-your-ipad-app-download-frozen-pro blem-and-not-lose-years-of-your-life-video/
Another thing to try - Turn the iPad Off & then back ON.
If that doesn't work:
• Log out of your iTunes store account. Go to Settings > Store > Sign Out Then press the Home button.
• Then press and hold the Home and Sleep buttons simultaneously and don't release them when it brings up the Turn Off screen; keep holding them until the Apple logo appears.
• After restart, the Waiting should be gone.
Cheers, Tom -
Hi, umm so anyways my ipod is about 2 years old now and i think the reason why it started to malfunction in the first place was because i had too much stuff on my ipod, apps, movies, and junk. But now i took it to the apple store and they were able to restore my ipod but when i go home it goes bad again and i try ot restore it on my laptop and it says it can't restore it. (11) and another thing is that when i try to turn my ipod on, it turns on to the apple logo then all of a sudden theres suppose to be the unlock screen but instead a black screen with a tiny loading sign in the middle and it keeps buffering and it never turns on. and then it shuts off with a white screen and then does the same exact thing for like 10 minutes. please help me. I dont know what to do. and my dad will be very ****** if it cant be helped..D:
Maybe here:
http://www.windowserrorhelps.com/itunes-error-11-how-can-i-fix-itunes-error-11-i nstantly
Is the iPod jailbroken? -
My iPod wont turn on i was using it one moment and it was fine now its not turning on. my home button doesnt work so i cant use that solution what should i do now
Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode,
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
my ipod 5 froze and wont work or anything and my home button doesnt work so i cant soft reset or anything does anyone know what to do about this?
Try:
- iOS: Not responding or does not turn on
Ignore the reset and when it says plae the iPod in Recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
so i went yesterday to the apple store and they told me my battery was dying because i had apps crashing so i had to reset the phone. how do i do this?
Your post doesn't really make sense, because if all you had to do was reset the iPhone, they would have helped you do that at the Apple Store.
Are you sure "reset" is the correct verb - that "reset" is exactly what they told you to do?
Anyway, you reset the iPhone by holding the home and on/off buttons together for about 10 seconds till the Apple logo appears. -
HI my name is Nancy I would like to know if u can help me with this problem every time I want to get free on apps or updates , keeps telling me that my apple I'd is disable. I went to apple store and they check and say everything is find , but keeps coming out mi I'd is disable , so they say to get in touch wit iTunes so u can restore my account.
... they told me to get in touch with u guys
At least the Apple Store knows where to send you.
Start here:
https://expresslane.apple.com/
Navigate the columns as follows:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum. -
Basically just what the question says. Only reason I want to know is because I have had 4 iPod touches. All 4th gen. My original one got cracked but I traded it in for a new one. That ones battery died within 5 minutes of usage. I took that one to the Apple Store and they gave me another one. This one won't charge and dies very quickly. Those are the reasons I suspect that it is refurbished and want to know.
They have the option to give you a refurbished iPod. The refurbished iPod includes a new battery and new back at least.
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