Stuck in a sync request from Backup Assistant

I just got an replacement Barrage and am working with Backup Assistant but it's stuck in a sync request that didn't work. 
Here's what has happened:
I backed up contacts to Backup Assistant from old phone. worked fine. 
Looked at contacts on-line and they are all there and fine. 
Activated new phone.
I pressed Sync on the online contacts, no error.
I picked up my phone and I think hit a button right when the download started. seems like it stopped/cancelled it or something
The contacts weren't put on the phone.
When I hit Sync on the web page now I get this message:
"We're still working on your sync request. We'll be done in a moment. (39125)"
and have continued to get this for 2+hours with nothing happening with phone. Anyway to reset this and start the sync over?
thanks

I would be glad to look into your backup assistant syncing error. Please on the phone go to menu>media center>browse and download> click on backup assistant and follow the prompts it should bring your contacts to your device. If you still experiencing errors please send me a PM and I would be glad to further troubleshoot and look at your account.
Thank you

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