STUCK in About Screen

Help
my playbook is sort of stuck. Basically i can swipe and take pictures etc, but in the settings screen, it is stuck on the About screen.
i cant do anything else in the settings menu.
i tried the already mentioned reset, by holding down the power button for 10-15 seconds.....and nothing happens.
if i try to turn it off from the power button in the main menu, it just sits at a black screen
i wonder if my power button is screwed. i dont really feel it move, but still i hold my finger on it for over 20 seconds and nothing happens
thanks in advance for any help
"[b][URL=http://www.rsoutlet-4u.com/rosetta-stone-portuguese-c-4.html]Rosetta Stone Portuguese[/URL][/b]
[b][URL=http://www.rsoutlet-4u.com/rosetta-stone-russian-c-15.html]Rosetta Stone Russian[/URL][/b]"

Reset the Playbook by holding down ALL three power, volume up and volume down keys for about ten seconds.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Please help - I've exauhsted all resources - Rescue and recovey T500 stuck on about screen

Hi,
I apologize for reposting the issue, since I've exaushted all my resources and couldn't solve the issue:
Rescue and recovey is stuck at the about screen. I have win 7 on T500...
I've downloaded the full pack of the latest Rescue and Recovery and also tried to re-installed it. I also installed the recommended updates at the download page. I've also tried to disable my free AVG and zonealarm - nothing
I suspect something is in conflict w/ the Help and recovery, similar to the NOD32 incompatibility,
but I really don't have any idea how to debug this.
PLEASE HELP, I would kindly appreciate it
Thanks in advance!
+++link to my full system Spec using AUSlogic system information, the link now works and is not omitted...
Solved!
Go to Solution.

Hi,
let's continue in following thread:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Rescue-and-Recovey-stuck-at-the-about-screen-P...
Let's hope we get this fixed asap.
In meantime, please close this on thread. Will continue on the other one
Cheers

MBP stuck on grey screen

This morning my MBP, mod 6,2 (8GB, 500GB), started acting strange (would not minimize Word, Safari would crash and re-crash on restart...)
so I decided to reboot it. Never came back.
The system sits on the grey screen forever. In many attempts, once or twice it went to the login screen, and after I entered the password, got stuck on that screen removing the cursor.
So far I have:
- booted ML in recovery mode, checked and rechecked the HD (verify disk, check permissions....) - all ok
(recovery mode runs fine, I can browse the web, run disk utility....without any problem)
- reset PRAM and SMC (even if the problem does not appear related)
- booted the AHT disk and passed the brief test (am running the extended one now)
- booted in verbose mode and learned that the system gets stuck in these steps
Com.apple.launchd          1 com.apple.UserEventAgent-LoginWindow                       #          stopping job
Com.apple.launchd          1 com.apple.UserEventAgent-LoginWindow                                #          Sent Job SIGKILL
Com.apple.launchd           1 com.apple.universalaccessd                                           #          stopping job
Com.apple.launchd            1 com.apple.universalaccessd                                                    #          Sent Job SIGKILL
Com.apple.launchd            1 com.apple.helpd                                                               #          stopping job
Com.apple.launchd            1 com.apple.helpd                                                                        #          Sent Job SIGKILL
Com.apple.launchd            1 com.apple.coreservices.appleid.authentication   #          stopping job
where # is the process ID, which keeps increasing. The first time it appears, reads 249, then works its way up constantly.
Any clue on what could be wrong?? I'm mostly interested in backing up the last few days of work before doing anything
drastic with the system, but need to get in the system to do that.
Thanks in advance

If you want to preserve the data on the boot drive, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot into Recovery (command-R at startup) or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

Powermac G5 stuck on grey screen start up and fans running wild

Hi All
I also have the recurring problem all of a sudden - yesterday all seems well, today am stuck on grey screen and fans getting stronger by the minute. NOTHING works - have been through all sorts of forums and the most I got was to try disk utility - which says all is well - replaced the battery - tried just about anything short of pouring some acid on the **** thing, won't boot from original install CD either - I really need this machine as I earn my living with it and cant afford a new one and why as it was working just perfect - now this mess. In a way don't know why the excellerating fans are not built to simply pick up speed and then eat into the PC board and CPU - at lest this way we know for sure there is nothing we can do.
Does no one here know why the mac is doing this - not even the mac fundies? Unbelievable. I live in Namibia and Apple Mac support here is similar to that on this website - might as well write this on a wall - that is why I am really frustrated... **** Mac

Follow these steps in order:
http://support.apple.com/kb/TS2570
The G5 is also subject to solder failure around the RAM slots and memory controller.
It is a fatal condition, but one that can sometimes be temporarily sidestepped by heating the logic board between the RAM slots with a hair dryer.
Heat the board until very warm (hot) then start.
If your machine starts after heating, then you better just leave the machine on all the time.
You never know when the trick won't work......

My iPod Touch is stuck on the screen you get when your updating from trying to update with old iTunes

So I was trying to update my 4th gen iPod touch when it canceled the update and told me that I needed to update iTunes. So while I was trying to do so, which didn't even work by the way, I noticed that my iPod was stuck on the screen that you get when updating your iOS. The bar was about a quarter way filled when it froze. I'm not sure how to fix this or what to google to find a solution so I came here. I'm actually leaving it alone to try to see if it runs out of battery since after all it has to be wasting battery from being on all the time. Please help!
- Luke

Hey rdbreunig,
Thanks for the question. If you issue is not yet resolved, it may be necessary to restore your iPod touch in recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

Lion Stuck at login screen,can't type password

My OSX Lion stuck at login screen,when I type password it just "beep" and I can only type few words.I just had those problem before..But since the battery ran out,and I gonna login...then I can't type the password...please help me....
P.S. My keyboard and trackpad is not working before,my keyboard can't type and my trackpadcan only do right click..

What year and model of MacBook Pro do you have? I'm wondering if the factory installed battery is failing due to age or use. A MacBook Pro battery can be recharged about 300 times before it becomes unuseable. Is this possibly the problem?
Hope this helps

When I touch the email icon there is a draft email stuck on the screen that won't go away if I delete or save it. I've already tried deleting and resetting the email account which didn't work. How do I get rid of it?

I have the new iPad 3 and every time I touch the email icon there is a draft message stuck on the screen that won't disappear even if I touch save or delete. I've tried removing the email account and putting it back on which didn't work either. How do I get this draft to disappear?

Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Or Quit the mail app.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button.
Go back to mail and see if it is fixed.

My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my

My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!

Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

HT1338 i cant get in to os system. the screen just stuck in white screen and apple logo

i can not get in to my os system. the screen just stuck in white screen and apple logo

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Firefox won't start. Everytime I end the process/close the last window, it keeps getting stuck at about 2500k memory in the task manager. (continued)

Firefox won't start. Everytime I end the process/close the last window, it keeps getting stuck at about 2500k memory in the task manager. The only way I have to fix it is to change some kind of compability settings or try and access it in a new way, and every time it crashes/closed/computer blue screens that setting will no longer work.
That is a short term solution, but eventually I'll run out of ways to access firefox successfully. I've tried many solutions, and some worked, but only once. I have yet to find a permanent solution for this problem.

First please update your plugins to make sure you are up to date. Shockwave Flash player has a newer version 16. In order to better manage the memory that Firefox uses please see these troubleshooting steps: [https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox Uses too much RAM]
You also mentioned that Firefox crashes, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it and select '''Submit'''.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Macbook pro retina 2012 mid year stuck on grey screen

Hi everyone.
I've just update for the lastest mac os x mountain lion update, when half way the progress and it goes stucked. All the function are unable to function, so i've force shut it down. After mac shutted down and i tried to boots it back it stuck on grey screen which below apple logo forever loading icon. i've tried Reset the PRAM, but it still not working for me. Also, i tried when when start up hold with cmd + r to reinstall the os x , but it just won't let me to reinstall it , it wrote you can't upgrade this version of OS X because a newer version is installed?
Help please! need a solution that wont delete all my files at the same time

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

Macbook pro model A1278 wont boot osx stuck at grey screen

I have had my mbp for about 3 years now and has worked great. Just today i got home from work and when i opened the macbook which was already running I was in OSX but it was frozen with colored wheel spinning. I had never experiened this before but I didnt think too much of it and held down the power button to reset it. Now i am stuck at the grey screen with the Apple Logo and spinning wheel and cant get back into OSX at all. So i started googling (on another computer obviously) and tried:
1. boot in safe mode. Didnt work, still stuck at grey screen
2. boot in safe mode with "commd-shift-v" to see info. stuck in "dos" looking screen. see pic at bottom.
3. tried resetting VRAM w/ "commd-opt-p-r". did not work, still stuck at grey screen.
4. got original OSX install DVD. Was able to boot to disc and make it to disk utilities. went to repair and got error "unable to unmount disk"
5. ran "repair permissions" and completed that. ran "verify disk" and got green "disk ok" message. then re-ran repair and got same "unable to unmount disk"
so know i am worried. my main concern is the 80 GB of music I have on this computer (and dont currently have backed-up {que back-up lectures}) and my pictures. Does it sound possible to recover music and pics based on this little bit of info? Im willing to take it to the Apple store and pay the price if it sounds like I can recover it. I am pretty computer savy but am reluctanct to just start trying anything that could lose my music/pics. I cant try just deleteing and restoring OSX to factory settings and losing all that music/pics.
so...what is best approach to access and back up these files myself? I do have another macbook with a firewire connection but am not familiar with that process. I will get a external HD immediatly (now ofcourse)...can I backup my files from disc utility?
Thanks for any help.

Sorry about specs...i entered in drop box menu but realize doesnt show on thread:
MacBook Pro "Core 2 Duo" 2.53 13" (SD/FW)
2.53 GHz Core 2 Duo (P8700)
Intro Date:
June 8, 2009
Disc Date:
April 13, 2010
Order No:
MB991LL/A
Model No:
A1278 (EMC 2326*)
Subfamily:
Mid-2009 13"
Model ID:
MacBookPro5,5
Std RAM:
4 GB
Std VRAM:
256 MB
Std Storage:
250 GB (5400 RPM)
Std Optical:
8X DL "SuperDrive"
I was running the last vesion of snow leopard (10.6.8 i think).
I picked up a firewire today and am going to attempt to make "broken" macbook target and pull files onto other macbook. Will give an update tomorrow after attempt. Thank you for fast response.

GE60 0NC-622UK laptop is stuck on Blue Screen can't login! please help..

Had this laptop for just one month, before it's all good. Windows 8 64bit.
In last two days, the mouse and touchpad became dysfunctional occasionally, able to move the pointer but just could't click on anything regardless of left or right, e.g. choose or open new. It would be working after logoff/relogin and reboot, but same problem still came up randomly.
Last night, I did the same thing to reboot the laptop after had the pointer dysfunction, but then it displayed a blue screen before the login with a error called 'System Thread Exception Not Handled', and then just stayed on this page would't reboot automatically (waited for 30 mins), so it left me no choice to shut it down by pressing power on/off button manually, afterwards with couple of times rebooting, it just kept going into this same blue screen and could't get into the system...Sometimes it would automatically start diagnosing before blue screen, ask me to restore or repair, but none of them fixed the problem, repeatedly stuck on blue screen every time...
And I don't have any windows 8 dvd, delivered box only has one for drivers and manual book.. so boot from dvd is not possible..
p.s. sorry about my english if caused confusion
thanks..

Quote from: Neoistheone2000 on 06-June-13, 00:26:05
Try starting Windows 8 in Safe Mode, its kinda difficult in Windows 8 to do you have to be very precise when doing it, right as the system boots you need to start spamming F8 sometimes you have to do Shift+F8.
You may want to disable fast boot in the BIOS so you have some time to get ready to hit the buttons, once you get the boot menu up try Start Up Repair first and see if it fixes anything then try booting, if noting then try safe mode and un-do anything you have done to the system recently.
Let me know how this goes.
Really appreciated your help!
I get into troubleshooting page by pressing F3 when laptop was booting up, and changed start up with Safe mode which works..I've done many things in Safe mode, like updated drivers, run anti-virus program, deleted recent installed software, and then somehow the blue screen error was gone after reboot...It seems one of them must be the cause for that problem.
Anyway, my laptop is working properly now, thanks a lot, if error happens again in future i might still need some help

My Sony BDV-n9200wl home system is stuck on setup screen?

My Sony BDV-n9200wl is stuck on setup screen? I can't do anything with it? It is like it has frozen. A message does come up about updated software available and to update it but I can't cause I can't get passed the setup screen! I have hardly used it, may 6 times at most! I was told to try changing the batteries in my remote but this made no difference

Hello Kerry-h, thank you for your message. Welcome to SONY Community!
The home theater system (HTS) will stop responding duing the system software (firmware) update if the BD/DVD function was not set before starting the update. Follow these steps if the HTS has stopped responding after trying to perform a system software (firmware) update using the Network update feature.
Unplug the HTS from AC power. Plug it back in and turn it on.
Press the BD/DVD function button.
Re-attempt the Network Update process.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Hopefully this post helps you.

Stuck at password screen and doesn't take iny input from keyboard or mouse

Laptop started and some msg appeared the automatically shut down... Again automatically started but stuck on password screen which neither take input from kayboard or mouse.. Pls help

Ditto for about a week. Happens maybe every 24-48 hours.
IIRC, I applied some routine MS Updates prior.
T510, Win7 Professional, Nvidia GPU.

STUCK in About Screen

Similar Messages

Maybe you are looking for