Stuck in hardware recovery process loop

Toshiba C55-A5245
P/N PSCF6U-01J018
XXXXXXXXX
Win7 Home Premium
New computer, bought recently. All that was done was to make a Windows recovery disk and system image.
Now the computer boots up only in "The hardware recovery process".  Went through it 3 times selectiong first the save data then next 2 times with recover to factory settings.  It always boots back up to recovery process.
Could not find simular problem in FAQs or forum.
How do I get out of this loop?
[Moderator edit to remove serial number.]

Satellite C55-A5245 
..make a Windows recovery disk and system image. ...   It always boots back up to recovery process.
I don't understand whether you have restored from the recovery disc or system image. If so, you'll need to obtain a new one from Toshiba.
For a new machine, I would call tech support at 800-457-7777 for advice.
-Jerry

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