Stuck in inifinite loop: Get the Upgrade to 10.3 Screen. But Can't Install

Trying to upgrade my moms laptop to work with her iPhone.
When iTunes opens it just displays the upgrade to 10.3 software (can't access store). Can't install the software becasue she needs to upgrade the system software. Can't upgrade the system software because she can't access the iTunes store.
This is pretty rediculous. Is there any solution other than having to go buy a physical installation disk?

Hi homeden!
If you download and install the 10.3.9 Combo Update, and run Repair Permissions, your applications may function again.
ali b

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