Stuck in 'Ok to disconnect' in disk mode

I have 120gb classic. When I connected it to itunes, it is not recongized. So I'm trying to restore factory settings, but when i go into disk mode it's stuck on 'OK to disconnect'. HELP!!!! What do I do to get rid of 'OK to disconnect' so i can get to the summary menu.

I broke down and set a time for apple to call me. It's going to cost me,but at this point the ipod is useless. They will not be calling me until next week. I'll let you know what they said. I Really cannot BELIEVE that i have to pay to talk to someone and I have to wait a week!!!!

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    Hi
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  • TS1441 Ipod classic stuck in disk mode

    My ipod classic is stuck in disk mode, computer/itunes won't recognize, i've tried resetting, but either says "ok to disconnect" or "restore with itunes."  When i plug it in, the computer nor itunes recognize that it's plugged in.... please help.

    The best way to get out of this situation is to use a well-known tool called TinyUmbrella.
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  • Ipod classic 120 stuck in disk mode, not recognized by windows or itunes

    so ive been havin tons of problems with my new ipod 120 classic
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    1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
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    3. Press and hold the Home button down and connect the docking end of cable to iPad
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    Note: You need to be patient and repeat the above many times to recover your iPad

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