Stuck In Rescue Mode (could someone from creative labs rep

No mattter what I do my mp3 returns to the rescue mode. When I go to format it says Harddisk Problem. I don't know how this happend or how to fix it could anyone tell me what I should?
Message Edited by Winter_wolfhnv on 03-2-2005 06:5 PM

I have a 5 month old Nomad Jukebox Zen Xtra that recently developed the same problem. I went through all the postings on this site and followed the link to www.nomadness.net. This is an excellent site. Check it out.
After a number of days of research here's the bottom-line:
> You can try the "Clean Up" option in Rescue Mode. Don't give up - let it run for a few hours, and then try to reformat. Some people report results after trying this 0+ times. (Unfortunately, it did not work for me.)
> You can try the "whack it" method. A number of people have recommeded this. (Unfortunately, it did not work for me.)
> You can send it in to Creative Labs for a repair. Very mixed reviews on this.
> You can go to www.nomadness.net and follow the link to www.blurbdesigns.com/ZenUpgrade and see how to replace the hard dri've yourself. This is what I'm doing. I opened up my Xtra, got the model number of the hard dri've, went to the Fujitsu site and followed the links to places to buy it. I found an exact replacement 60GB hard dri've for just under $00.
Good luck!

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Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
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So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
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First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
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Yo its stuck in rescue mode could you please help me. When I click on something such as "Format All" It says their is a "Hard Disk Problem." I can't do anything.
Thanks.Message Edited by jorge on 0-5-2005 06:2 AM

<FONT face="Comic Sans MS" color=#0033ff>your hard disk probably needs to be replaced - the same thing happened to me and when i called customer support they gave me an rma number (return merchandise authorization number) to return the player to have it serviced. i tried everything - even had my husband open it up to check it out (he's an electrician) and he couldn't get it working. call the customer support number (i can't remember it right now), and even though it talks about calling only if you're still in the warranty period, you can still get help with returning the player for servicing. good luck
<FONT face="Comic Sans MS" color=#0033ff>
<FONT face="Comic Sans MS" color=#0033ff>skems5

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Hey,?I wanted to share my negati've experiences with you on two different Creative Labs mp3 players that I happened to own and suffer from. Before you jump to any fast conclusions or start drawing any parallels note that I loved the sound quality of both 5Gb Zen Micro and 30Gb Zen Vision:M and that I purchased both of them in Ukraine. 5Gb Zen Micro, my first player, was fine until I accidentally dropped it'sfrom about m above the floor. The player was fine and still able to play the music but... the screen was gone. The screen would only light up a few seconds after booting and then go dark and leave you in dark to guess your way through the menu. The sensitivity of the touch pad was way too high even at the lowest level and I often made mistakes with it. But sadly enough there is no support whatsoever in Ukraine. Email support was useless as you can't really have any software solution to the corrupted screen. I had to forget it :-(. Next, I got excited about the 30Gb Zen Vision:M. I was happy to buy a good alternati've to an Ipod but my joy was premature. After very little use of my Zen Vision I once left it unused for about a month. The next thing I noticed was that my battery is dead. The battery would not charge no matter how long I tried to do it! Not even several months passed since I purchased it when the Li-Ion battery went dead. Once again there was no customer support center to go to to fix it and there was no way to return it to the shop either. I had to replace the battery somehow. I am sure many of you saw detailed step-by-step instructions on how to disassemble the Zen Vision and get access to the battery. I bought a replacement battery on Ebay and had the original one replaced only to find out the replacement battery was dead at opening!!! I next ordered another battery on Ebay with a one-year warranty but yet again the battery would not charge. At first it would not charge and then after about 5 hours of charging it would show 00% charge but the player would shut off immediately once I disconnected the AC adapter. I gave up trying to do it myself and there is no local customer service center here. I would send it to the US for repairs but Creative has hidden all service center addresses and puts you through a very long and tedious way of reporting problems with your Zen player. I am very frustrated indeed! I don't wanna buy another Creative player and face the same problems and terrible customer service. I hope someone from Creative Labs will read this and advise the company on how to improve. Creative is losing the battle to Apple believe it or not. Apple is making tons of money on its players with poorer audio quality and fewer features because their customer service is superior. Creative is losing money quarter after quarter because their battery suppliers are not producing consistent-quality batteries, customer service support is non-existent in many countries outside the US and because many popular Creative players come with a user-unfriendly built-in battery!!!

Hey, everyone!
Thanks for your comments. I am in no way shying away from my responsibility in the case of dropping my first Zen. Such things do happen as you know. The point I was trying to make was that there is NO Creative service center over here, neither in Russia or any neighboring country I could go to.
Yes, Apple does have many service centers in Ukraine. So what do you do with the product that you can't repair? It wasn't completely shattered and a replacement of the screen or maybe some chip would fix it.
As for the battery I have to disagree. For a Li-Ion battery one month shouldn't be a problem. Someone asked who makes the batteries for Creative Labs. It's the company called SKC. http://www.skc.co.kr/skhp/en/prod/bat/03.jsp
Once again, maybe changing the battery yourself isn't the best idea but I simply have no other option and you simply don't want to throw away $360.
I still think that Creative should have done a better job selecting the battery supplier and especially setting up service centers locally. A lot of people over here buy Creative Zens and face similar problems. We have nowhere to go for service. I would rather send it in for repairs but Creative does superb job of hiding its technical support email forcing you to go through a web form.
And unfortunately Creative financial performance is only worsening:
http://www.creative.com/corporate/in...gs_Release.pdf
I don't know how much longer they are going to stay in business. I don't like Ipods and all that hype about them but I'd prefer to have better choices and responsi'veness from Creative.

Stuck In Rescue Mode (could someone from creative labs rep

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