Stuck on a white screen!
Well, I'm currently posting from my phone right now seeing how my PC is having some problems. As I said, I'm on my phone so I can't be to discriptive on the problem. I just got this new PC. Its an HP, 23 inch, 2311x PC. I was using it for about two days and everything was fine until it started experiencing with some display problems randomly. The screen went white, I shut it down and after sometime ot was back to normal. Then the screen went purple and green and soon after that white again. This guy I know said it was because I had the VGA and DVI hooked up but even with one unplugged the screen still has problems. I don't see where to put the HDMI cord for there is not a slot for it on the brain, but what I would like is help.
Please if anybody has any solutuions please tell me here for I really need them.
David,
RATS.
You need to call HP. New Computers are not supposed to do this.
Or you might get a hold of another monitor to connect for testing and troubleshooting...
This is a bear to look at on a half dead screen or a phone...
Here are the contact number links:
Contact HP - Worldwide
Contact HP - USA
Where are you?
Try this number in the USA:
1-800-474-6836
There is a way to flash the BIOS from a USB stick...you can do all sorts of things with UEFI tools on USB... but you have to be able to get HP_Tools onto the USB drive. You have to be able to see to do that. And, there is no guarentee that this is the BIOS. The monitor could just be a pile of plastic, metal, and bits.
If you can call Tech support, I'd do it. The stupid thing is covered. Sorry, I am frustrated for you. If they don't have an answer, ask for a replacement and Overnight shipping. Smiling.
Good Luck!
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