Stuck on 'Contacting the iPhone software update server'

I cannot download iOS 8 via iTunes as it hangs on 'Contact the iPhone software update server...' for hours.
iPhone 5, iOS 7.1.2
Windows iTunes 11.4.0.18
Uverse internet.
Help ! Any ideas ?

Hi sharlenefrompearland,
If you are having issues contacting the Apple software update server in order to download iOS 8 to iTunes, you may find the following article helpful:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Regards,
- Brenden

Similar Messages

  • ITunes could not contact the iPhone software update server because you are not connected to the internet...???

    Ok I’m completely lost here....
    I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
    What I have done so far with which has made no difference:
    Checked my internet connection
    Changed my internet connection
    Signed out of iTunes and then signed back in
    Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
              Connection attempt to Apple web site was successful.
              Connection attempt to browsing iTunes Store was successful.
              Connection attempt to purchasing from iTunes Store was successful.
              Connection attempt to iPhone activation server was successful.
              Connection attempt to firmware update server was successful.
              Connection attempt to Gracenote server was successful.
              Last successful iTunes Store access was 2013-02-20 20:40:48.
    Disabled firewall, spy sweeper, virus scanner
    start>run>cmd> typed "netsh winsock reset"
    Rebooted
    Checked the parental controls in iTunes
    Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
    Deleted iTunes and reinstalled iTunes
    When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file  start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added  "#     127.0.0.1     gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
    If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well. 

    im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.

  • Error while trying to upgrade my iPhone, message reads "iTunes could not contact the iPhone software update server beecause your are not connected to the internet.

    Hello,
    I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes.  My internet works fine.  Does anyone know what may be causing this error?

    Try disabling firewall and virus scanning software

  • I cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet".plz help

    i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help

    Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
    Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
    Regards,
    Steve

  • HT201263 when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

    when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

    Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
    Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
    Regards,
    Steve

  • Itunes could not contact the iphone software update server 10/2013

    I get this error everytime I plug my 5s or 4s into itunes. I have connectivity, no firewall, av etc to gs.apple.com. When iOS 7 launched, it crashed while veryifng the ipsw with the apple servers. I eventually had to plug my 4s into my desktop in order to get iOS 7 to properly install. Both are on the same network, so I think something is screwy with my itunes install. I've tried to remove completely, but still no go with either phone.
    Pinging gs.apple.com.akadns.net [17.151.36.30] with 32 bytes of data:
    Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
    Reply from 17.151.36.30: bytes=32 time=87ms TTL=234
    Reply from 17.151.36.30: bytes=32 time=90ms TTL=234
    Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
    Ping statistics for 17.151.36.30:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 87ms, Maximum = 90ms, Average = 88ms
    Any ideas? Remember, this is an iTunes error, not an iphone. I am able to access the iTunes store with no problem. Thanks!

    "itunes could not contact the iphone software update server because you are not connected to the internet"
    With that one, try the following document:
    iTunes 7 for Windows: iTunes could not contact the iPod software update server
    (If that box is already checked, try unchecking and rechecking it, and then clicking okay.)

  • Why is it taking so long for my computer to contact the iphone software updater server

    I am trying to update my phone to IOS 8 and its taking a long time for my computer to contact the iphone software update server.

    There really aren't many Phonegap users here in the Dreamweaver forum regularly, you may have better luck/faster responses in the Phonegap forum: PhoneGap Build Customer Community

  • HT201210 what if it says itunes could not contact the iphone software update server , what to do ?

    what if it says itunes could not contact the iphone software update server , what to do ?

    99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
    So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, because it appears that it was not officially unlocked.

  • Stuck in "contacting the ipad software update server"

    I'm trying to restore my ipad but i can't because im stuck in "contacting the ipad software update server". i have been waiting for several minutes but still nothing.
    what should i do?
    i have an ipad 3

    Hello vladdyak47,
    Thank you for using Apple Support Communities. 
    The following article should help to resolve your issue with updating your iPad. Take a look at the section "Download takes a long time, or you can't reach update server."
    Resolve issues with an over-the-air iOS update
    Regards,
    Jeff D. 

  • My iTunes is having issues contacting the iPhone software update server. Help?

    I click Check for Update in iTunes and it gives me an error saying, "The iPhone software update server could not be contacted." and then tells me to make sure my network settings are correct and my connection is active. But I can still get on internet with my computer.

    That error indicates that something is blocking your computer's communication with the update server. Remove your third-party security software and disable your firewall, then try again. As long as your phone isn't jail broken, which would also block the connection to the update server, it should work just fine after that

  • TS1814 iTunes could not contact the iPhone software update server because you are not connected to the Internet.

    I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?

    Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!

  • Finished upgrade ios 7.02 at 4s and connecting to itunes, a command box appear says :" itunes could not contact the iphone software update server because you are not connected to the internet." but i still have access to itunes store

    i just finished upgrading ios 7.0.2 at my iphone 4s. and then when i connect it to itunes, a command box appers says :

    FYI, while this command box appear. i still able to browse my itunes store and download some apps and music
    thx.

  • I tried to update my nephew iphone 4 version 4.3.4 (8k2), I did back-up everything before attempting to update and the result when I click down-load and update, it does not update instead it says,  itunes could not contact the iphone software update etc.

    Hi to all,
    I tried to update my nephew iphone 4 version 4.3.4 (8k2), I did back-up everything before attempting to update and the result when I click down-load and update, it does not update instead it says,  itunes could not contact the iphone software update server because you are not connected to the internet. I did check my wire-less connections and the connection from my PC to wire-less is hundred percent okay. I did search using google.com to confirm and my connections is good. Is there any problem regardings my firewalls or any help will be appreciated. Thanks

    Hi bosefire,
    Thanks for visiting Apple Support Communities.
    You can use the steps in this article to troubleshoot your iTunes connection:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    Jeremy

  • Trying to restore my iphone 5 throught iTunes and it says contacting the iphone software update on my mac book for the past 4 hours

    I went to update to the new ios and my phone immediately went into recovery mode. I called apple and they said I had to restore my iphone 5. I did what they told me to do through iTunes on my macbook and now the box that says Contacting the IPhone software update server has been there for 4 hours with no progress.

    It can not do that all by itself.
    When you plugged it in, iTunes said 'Oh goody! You got a new phone! Would you like to make it just like your old phone?'...
    You explicitly said 'Yes'.
    You can't undo that.
    No backup of the current state of the new phone was made. It was wiped and the last backup of your old phone was restored to it.
    Anything you had on the new phone is gone.

  • "The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?

    The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?

    Dear Lawrence Finch: 
    If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
    "The iPhone software update server could not be contacted."
    No, I did not hack anything (are you kidding?  Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB.  Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
    Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
    Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with: 
    1.  OLD phones (3Gs) with OLD iOS 3.1+ should work FINE with OLD Mac (iBook) with OLD OSX (Tiger 10.4.11) with OLD iTunes (9.2.1[5]).  So that can't be the problem.
    Here's all the other things apple & others say to check which I already checked:
    2.  USB ports are FINE, both work FINE, so that's not the problem.
    3.  No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
    4.  No "usb hubs."
    5.  Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]).  If you know of a newer one for this OSX, please advise.
    6.  No antivirus software.
    7.  No security software.
    8.  No routers; only 1 comcast modem, period.  Wired Ethernet.
    9.  No wifi gadgets, no wifi at all.
    10.  No firewalls, except what is on iBook in the SHARING/System-Prefs. section.  It's turned OFF.
    11.  Did the hosts/terminal thing sudo nano whatever it was.  There were only 3 lines, NO gs.apple.com:
    xxxxx local host
    xxxxx broadcast host
    xxxx local host
    Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
    So that's it.  If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
    Many thanks!

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