Stuck on loading screen tried updating not working

I need help it wont do anything it starts loading then stops at 3\4 , I tried factory reseting and update using desktop software but that wont even finish it stops at about 95% finished i dont know what to do , I need someones help and im not super tech savy so please talk in somewhat basic terms thanks 

i feel your stress!
try resetting the smc power thingy majigy
this is done by removing the batterie and powercords
press and hold the power button for no less than ten seconds
hope this helps! ill try and respond with any other help if you need it!

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