Stuck on recovery disc 3

Hi,
While I was performing system recovery, it was going smooth till Recovery Disc 2. When I inserted Disc 3, its not detecting this disc. My system recovery is stucked in between. I am using the discs which were provided by HP.
Please help ASAP
Thanks

Hi NIKULT,
I understand that your Recovery Disc is not being recognized. I will try my best to help you resolve this issue. To better guide you, could you please give me some more information.
1. What is the Model Number of your computer? LINK: How Do I Find My Model Number or Product Number?
2. What operating system are you running on the computer?
3. What error message are you getting, if any?
Here is a document for Troubleshooting HP System Recovery Problems (Windows 7) with steps for when the drive does not recognize the recovery discs.
I hope this information helps, please let me know how it goes.
Thank you,
I worked on behalf of HP.

Similar Messages

HP Recovery discs stuck at 98% verify disc 2

HP Recovery discs stuck at 98% verify disc 2. Disc number 1 completed normally

Hi Karenahmad,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post regarding the recovery getting stuck at 98%. How long have you waited for it to complete? A recovery can take between 4 to 6 or more. What operating system are you trying to restore? What is the product number for your notebook?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Recovery discs do not work with new hard drive

Hi I have come here desperately seeking help as I am not too knowledgeable with the workings of computers and I have spent an incredible amount of time just trying to get my laptop to some level of functionality. I purchased a HP Envy and it had a corrupt hard drive which would not work from day one, laptop was new. After a year of constant pressure on HP they finally decided to replace it and let me choose any laptop so I went with the Beats Envy 14 as it was the best one offered from the selection. Low and behold the thing would not work properly from day one, again my brother who is much more of an expert said that there was definitely a hard drive issue so for the past 3 years I have put up with a computer that constantly crashes with BSOD, where I have lost data on numerous occasions (only so often I can back up), that I have had to constantly reset the thing using HP recovery discs, and that generally cannot cope when performing multiple tasks. HP are most certainly shocking builds from my experience. Then just last week the hard drive just craps itself and the laptop no longer will boot up. I took it to a guy to get it at leYst working again so he has installed a new hard drive but with an old version of Windows 7. I want to go back to the Windows version I was akin to on the HP recovery disk , and essentially have it all set up as before except for now having a workable hard drive however I get the message: "This computer is not supported by the System Recovery Discs.You will not be able to continue to recover this system with these discs.Error: 0100 - 3385 - 3078" I also tried out of interest to load my old Windows 7 disc I had and XP but had no success. Tried booting from startup etc and various things suggested on help forums. Please tell me I am not stuck with this version of windows. Whilst the discs included Windows 7 it was a totally different version, this home premium one is terrible. Any help/advice would be gratefully received. Thanks

no they were both 500gb. I read about that already, I heard about creating a partition for recovery etc but this is all a bit above me , as I said I am not very technical when it comes to the working of a computer. These discs worked perfectly before but now with the new hard drive will not load at all. I essentially hate the Windows Home Premium verions the guy who fixed it put on, whilst the discs had Windows 7 on them the icons were way smaller, the desktop neater, the buttons different, everything was a lot more modern and I was used to it. This version looks like something from the 90s, have to constantly adjust size of Mozilla when browsing as it is huge. I have my own version of Windows 7 on another disc but the hard drive will not let it load either........considering waiting for Windows 10 but again unsure if this new hard drive will even let that update Thanks

HP Recovery Discs - Unofficial Install Guide Rev A

I was so frustrated by the responses by the support people on this forum that I finally Googled " HP Recovery Discs stop at 12 %". The flood gates opened. This problem had existed for well over a year and a half. The support people involved in helping me were well aware of this specific problem and it affected many HP desktops and laptops. They had provided me with some of the tools needed to get these discs to work, but I still feel that they provided me with more misleading info than good. I hope people can read this guide and use it. Please add to it and correct it, if needed. Here goes. Download "Partition Wizard", it's a free program you will have to burn to a CD. If you don't know how to burn .iso files, you'll have to learn. Use it to write zeros to the whole drive. Then create a NTFS Partition and format it. You'll have to hit the "Apply" button after each command. Be aware you will lose all of your data on this hard drive. Next you'll have to download the "Cyberlink Recovery Discs Utility" (HP sp44645). This utility is needed to setup your hard drive to accept the Recovery Discs, some believe this creates a HP tattoo on the drive. Running sp44645 as administrator creates another bootable disc. Boot it and let it run until you see the green check mark. Remove the disc and power down. Without the disc in the drive, power back up and let it go until it fails to find a boot source. Install your first HP Recovery Disc and power down and power back up. Follow the on screen prompts and answers any questions. After removing the second DVD, it will probably get stuck at the 12% mark. This is common and could go on for 16 hours, yes 16 hours. Mine took around 8 to continue and it still takes a long time after that. It will ask for the " Drivers and Apps" disc which I didn't install. When it completed, I found that that drive still had everything exactly like a fresh out of the factory machine. All on the bloatware and junk that most people delete was still there. I'm not sure if the third disc would update all the stuff I was trying to get rid of or what it was for. Anyway, for me it wasn't needed. The Windows 7 OS and all of the device drivers were intact. Next, I did a "Minimal Recovery) from the Recovery Partition. This did get rid of most of the junk, but I still had to delete all of the HP Mediasmart software. I find my own software is better and faster than any solutions they provide. I'll leave that up to you. I hope this helps a few people and HP gets off their butts and admits they have a problem with these discs. If you still need more help Google " HP Recovery Discs 12 %", one thread stretches 11 pages and is wear I draw most of this onfo from. These are the real people that deserve the credit for this guide, I just felt it was needed. Good Luck.

You don't have to format it after zeroing, the sp44645 will get recovery working since it was specifically made to solve the new/blank hard drive issue.
I was so frustrated by the responses by the support people on this forum
We are all volunteers here, users just like you, sorry you did not get good advice, this issue had me baffled for a while, it cropped up all of a sudden for many users, sometimes we suggest things that don't work in hopes of finding a solution.

HP recovery disc failure with the following error message

Notebook:
HP Pavilion g7-1070us
OS: Window 7 home premium 64-bit
Problem:
Notebook failed to start. Bought recovery disc set from HP and tried to do the factory restore (Factory image recovery)
The first two steps went smoothly:
1) "Reformatting the window partition of the ard drive;"
2) "Copying files required to restore the hard-drive;"
But at step 3: "Restoring files to the hard-drive", when the progress bar showed 46%, it got stuck and the following error message popped up:
Copy File Fails
From: E:/PRELOAD/BASE3.SWM
To: C:/RM/Image/BASE3.SWM
I tried a few times and every time it got stuck at exactly the same point.
PLease help!!!! Thanks a lot!!

Hi,
Assuming this is just a problem with the recovery media, here's an alternative option you could try.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the exact same version that originally came with your notebook ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

CD Stuck in iMac Disc Drive, Mechanical Problem

I, surprisingly, could not find a good solution for this on Google because of the vast number of people with software-related disc jams and bad tutorials.
I put a Windows 2000 recovery disc in my Mac so I could test to see if I could make a disk image from it and mount it as a real CD...anyway, I should have known that the HP-made disc would get stuck in my drive. It felt kind of strange as if it was the wrong thickness.
Now, I cannot eject it nor can I see the disc trying to be ejected due to the flaps on the drive blocking it. I tried feeling around with a credit card, but there was a metal bar blocking the disc. If I try to eject it, it keeps trying over and over again but can never eject it.
I'm looking for a hardware-related way to get this out. I know about the "click on bootup" and "force eject" methods, but those will not work.

I can't recall exactly what I did to make the credit card work that first time. About 1/3 the way from the edge of the slot (top of the slot on my iMac), you can feel some mechanism that's closed normally. When you go to eject the disc you can feel that mechanism open and you can hold it open using the card. I recall it took a lot of fiddling to get the thing to pop out, so I can't say exactly what I did. You can try to use the card to sort of coax the disc out or push it up or down, depending on which way it's having trouble ejecting...
Sometimes you can see the disc poke out a little only to do back in. In those times I've thought about getting a pair of tweezers to grab it, but usually didn't end up having to. Could be a two-person job.
If nothing works, before taking it to a shop I'd try opening the bezel. I don't know how or why but that really did the trick for me last time I went through this.

Can't download Lion from Recovery Disc

So this all started when i wanted to upgrade to Mountain Lion. I went to the app store and purchased the app and the download started. It took about 45 minutes and when it finished and I tried to install it failed because it said the download was corrupt. I tried three times and had the same result each time. I started troubleshoot and found somewhere where it said to try fixing disc permissions. I went into disc utils and tried to run the verify disc and it failed. I then tried running verify disc and that failed. So then I logged into Recovery Disc and ran Verify disc and it failed again. So I tried running Fix Disc and that failed. At that point I was not able to boot up to anything other than Recovery Disc. If it tried booting up it would start and run for about 20 seconds and then shutdown. At this point I decided to reformat my disc and re-install Lion. I wiped my disc and then used the re-install lion link to start that process. It would tell me it was downloading nessecary components and would start counting down from 1:45 hr it would hit 0 and the counter would start over. It does this about 3 time and then fails saying in could not download the components. I have tried it twice and had the same result. I am now on a differnt computer hoping to get some advice around what to do now. Anyone have any ideas around what I should try next. I am kind of stuck and getting really frustrated. This is the second time I have had major disc related issues. I never had these issues on my windows laptops.

Well in all fairness thinks like this happen to both Windows and Mac OS X.
I suspect your drive is failing. That is why the verify and repair fails and that the original download got corrupted and why now it restarts because it really can't save anything to that drive.
You could Restart from recovery and restart the download point it to an external drive and see if it completes and installs Lion on the external. If it does then good bet the internal drive is TOAST and needs to be replaced.

Help: Lenovo N500 will not start, product recovery disc won't run

Hi. I am a bit of a laptop dunce so excuse me. My Lenovo N500 has been shutting itself down and not always restarting and the last time I tried a reinstall through the on board system but after a day and a half it was stuck and not changing so I turned it off. Clearly a mistake.
Now when I try to turn it on I get a black screen
File:\Boot\NCR
Status 0xc000000f
Info An error occurred while attempting to read the boot configuration data
It says to insert Windows installation disc and restart but that just circles back to same screen. I have tried the 2 supplied disks. One called "product recovery CD for lenovo N500 Type 4233" (which is the right one I think) and one called "Rescue and recovery disc for use with Microsoft Windows XP" (pretty sure I have Vista and this disc was supplied for people who wanted to get back to XP.
I have tried pressing F8 and F11 to no avail (makes a nasty loud hissing sound).
Any ideas?

hi Cj75,
Can you try if the computer have the WinRE Active
Keep on tapping the F8 key once you power on the system. Then select the Repair your computer option from the boot menu that appears.
WinRE photo (http://media.bestofmicro.com/win,B-8-177956-13.jpg)
If You were able to boot to WinRE
>In the System Recovery Options dialog box, Try running system restore first to a known good Date where your system state was fine.
If system restore fails.
>Try to do this to manually rebuild the BCD
In the System Recovery Options dialog box, click Command Prompt.
Type BOOTREC /FIXMBR, and then press ENTER.
Type BOOTREC /FIXBOOT, and then press ENTER.
Type BOOTREC /REBUILDBCD, and then press ENTER.
If this still failed I believe you really have to Reinstall Windows on this
Try contacting Support in your Are to Order a recovery CD (Fees may apply)
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
English
0844-249-1112
(5 pm from BT landlines)
9AM - 6PM
Monday - Friday
Best Regards,
Solid Cruver
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Satellite C870-121 recovery discs is not working?

Hi...
I have a weird problem, I bought the computer 6 months ago and have been happy with it, but I got somekind of virus and all the OS was ****ed up big time, so yesterday I would da a factory install with the recovery discs I created when I purchased the computer.
I have the Toshiba System Disc and 4 recovery dvds, I insert the sytem disc and all looks like it should, it loads and then it ask for Disc One of the recovery discs, I insert Disc 1 and after 10 sec. it ejects it again and ask for Disc One again.
I have verified the 5 discs on my other computer and there is data on them and they look okay, I have tried inserting all of the discs to see if I switched them when I printed on them, nothing is working, it will simply not reconize disc one and I am stuck? Any help from anyone?
I am pretty sure its not the hardware that are bad, because I had an old XP windows disc, and after I tried all, I tried to install this on the computer and everything was fine, but I would like to have windows 7 as the computer came with....
Regards Allan Thomsen

Hi all :) Thanks for the answer, but I figured it out after spending 2 hours reading on forums and boards...
I found other people with the same problem, and some clever people had found that if the HD is in different partitions than they were on purchase they could not use the recovery discs (not only Toshiba issue, but many different brands)...
*I thought I would give this a try and deleted all partitions on the HD, so it became completly empty, then I inserted the Repair disc again and then Disc One when it asked for it, and ALL went fine, I have my Windows 7 back now* :)
Anyways I am not a wizard and have zero knowledge about Windows 7 and recovery discs, but this method worked for me 100 procent, so would share this with you all, in case someone else have the same problem...
Regards Allan Thomsen

G60-535DX Notebook ~ Unable to create Recovery Discs

I have a HP G60-535DX Notebook, running Windows 7 Home Premium, 64-bit, Service Pack 1.
I have tried to create recovery discs by going to Recovery Manager and clicking on Recovery Disc Creation. When I get the screen that says Splitting System Image, it never goes beyond 9%, even when I let it run for over an hour.
Any thoughts or suggestions?
Thanks.

Hello JimCon,
I have read your post on how your notebook computer is not able to successfully create recovery disks, and I would be happy to help you!
Since your computer gets stuck at 9% for great lengths of time, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

L775S7248 W7 stuck in recovery disk twilight zone,

everyday is something new. HD failed last Oct, Toshiba covered it, lasted maybe 6 months and out of coverage, Buy new WD hard drive and thought I'd make a clean start without Toshibas karma and installed windows 7 SP1 from an .ISO file. input windows key but it says it's incorrect (re-input it exactly and still says the same thing) every adaptor for internet access has no drivers loaded or available, and the recommendation is go to the manufacturer web site and downlaod them (wtf, if I could do that I wouldn't have this problem would I) so I fool around and decide to use the 5 disk recovery set I made, #1 and 2 disk take quite awhile the #3 short cycles and asks for next disk, #4 lasts 30 seconds and asks for next, #5 lasts 30 seconds and asks for next disk ... wtf? Theres only 5, now it's stuck on recovery regardless of what disk, if any, is in the drive. I'd like to thank Toshiba for their outstanding product (it really stands out) and their support site that even with the model number input the driver/updates are for multiple OS systems and models and the results do not specify what they are for, this laptop has enough internal quirks without being fed drivers/update for the incorrect OS/model. If someone can actually help it would be greatly appreciated. Thankyou

I'm sorry to hear about the problems. The support site lists all possible drivers. You still have to choose the appropriate one.
I'd recommend you try the discs again. If they still behave the same, there's obviously some problem. You could try ordering replacement recovery media or there could be some other problem that could require servicing.
- Peter

Won't Boot from recovery disc

First let me say thank you in advance for any light you might be able to shed on my problem. Here's the problem -
I have a Satellite x205-Sli. I got an email for a BIOS update so followed the link and proceeded to install. After trying twice, I kept getting a "not responding" message during installation. I quit and went into excel. I find that my keyboard is not working. I decide to do a system restore and roll back to a time prior to last updates. I go to the kitchen and come back to find a grey screen. Nothing is moving, everything appears stuck. I try to shut down and restart. Hard drive will not boot. I get recovery disc and try to boot. Still no luck. This is where I am stuck. I am unsure if my holding down "C" to start from the recovery disc is not being recognized because the keyboard was not working or if there is another issue. All I know is I cannot get my system to boot at all. Any ideas or help out there?
Thanks a ton!!!

Try repeatedly pressing F2 immediately after pressing the power button and see if it will at least take you to the laptops BIOS screen (usually blue with a lot of hardware options). If you can do this, you could try going back to the toshiba site on a secondary computer, redownloading the BIOS update accept follow the secondary manual install procedure (usually requires a disc to be burned or put on a USB drive). By not completely loading the BIOS update correctly, you may have corrupted your BIOS firmware which is the essential hard coded software on the motherboard that tells the system how to initially load everything before handing it all off to Windows when windows starts. All that "start up" form the BIOS is what happens with the laptops POSTs or shows you the "Toshiba" screen initially for 3 to 5 seconds as soon as you turn the system on. Let me know if this helps.

Issues with Recovery from recovery disc I created

Product Name and Number: HP G60-519WM notebook
Operating System installed: Windows 7 64-bit
I am trying to recover my system from a recovery disc I created, but am not having any luck. From the Systems Recovery Options, I get as far as it saying 'Use recovery tools that can help fix problems starting Windows. Select operating system to repair. If your operating system isn't listed click Load Drivers and then install drivers for your hard discs', which (NO OPERATING SYSTEM IS LISTED AT ALL) After I've clicked 'Load Drivers', I get the message, "Insert the installation media for the device and click OK to select driver." I'm stuck at this point....what driver(s) do I add and what else do I do to fix my laptop?
*Also from the Recovery Manager window, of the three help columns I am only able to select from second column titled ->I'd like to identify any problems.
PLEASE HELP

Thanks for responding to me, but is there no other way that I can solve this issue? In other words without cost? I don't even understand why this happened to me....I regularly do system clean ups, always check for updates, rarely download anything, etc.
One day I turned on my laptop and initially got a blue screen saying something happened (don't remember word for word) and restarted it per it's suggestion hoping it would fix itself....after I did, it came on making weird sounds and black screen telling me to insert reboot disc and press any key??? My financial status is bad currently and don't have luxury of $20 nor any amount. Please tell me there is another way??????

IBM A31 2652-J3G XP Pro Recovery Disc

Hi everyone,
I am still using an IBM Thinkpad A31 2652-J3G. The (tiny but sufficient what my needs) 20gb Hard Drive has failed, and I've replaced the hard drive. However I do not have any recovery discs for this model. There is a legitimate XP Pro license sticker on the underside of the unit but obviously I'm stuck.
I bought this until around 1993 when I lived in the UK. I now live in the USA. I'd like to put windows back on this system ASAP. (I've installed Ubuntu temporarily but that isn't ideal because it refuses to work with my PCMCIA wireless card), and I'm struggling to find a compatible USB stick that will work with both Ubuntu and the ancient USB1 ports on the laptop!
I just want XP Pro back! The system obviously isn't up to running Windows 7, but if I could afford to buy that anyway I wouldn't be using my ten year old laptop in the first place!
Many thanks to anyone who can point me in the right direction.
Solved!
Go to Solution.

Don't believe the hype about whats legal, if you own the operating system, then it doesn't matter how you get it on your system, it's still legal.
When my harddrive died on my A31, I installed winXP pro from an oem disc that came with a gateway computer. When I called microsoft to activate it, they refused and told me ot call ibm, I bm wanted me to buy discs... I called microsoft back ang almost had to scream at them and demanded an answer. I told them I purchased and owned Win XP on both computers, I had installed the exact same, Win XP Pro OEM version, I want an answer if this is legal, and if so I want it activated immediately, if not, my lawyer wants your refusal and the reason in writing.
They quickly activated it.
Its bad enough that they charge hundreds of dollars for a product they can reproduce an infinate number of times for pennies, but then they want you to buy it over and over, every few years.
Sorry for rant, but stand up for yourself, you paid for this product when you bought the computer, so don't let them push you around.
Also, if your computer dies, you can legally transfer the operating system to another computer, or another person even. They want you to think it's only licensed to one computer, but that's against the law. Its licensed to only one computer at a time, but you can transfer it to another legally.
In fact, I just sold my XP pro after I purchased an oem of Windows Seven. I'm going to do the same with my other A31 if you want a cheap copy of XP pro. I have a couple copies of win 2000 pro too.
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

Help- my Zen touch is stuck in recovery m

Can anyone help me?
My zen touch has been playing up for ages when i try to sync music to it- I think the hard dri've has been corrupted from months of being able to 'stop the device' before I remove the USB. The other day it crashed whilst syncing files. I reset it and it was rebuilding the library but once it was finished it just stayed on the rebuilding library screen. I then tried disc clean up which ran till 00% but then similarly stuck on the disc cleanup screen. I decided to try reloading the firmware- mistake. I have erased it, and although the firmware programme *does* recognise the player and starts to run it stops halfway through then says the upgrade has failed. So now I have an MP3 player with no firmware. I've tried to format it but although it says its formatting it doesn't seem to be doing anything and will just sit on the format logo till the battery runs out.
It seems well and trully broken from a software point of view. Is there any way I can completely wipe it and start again? How do I return it to Creative for repair (its well out of warranty).
Thanks for any help!
Jennie

Sounds like the hard dri've heads are jammed. Do you get a faint clicking followed by the recovery menu on bootup?
You can try the advice here, at your own risk.

Stuck on recovery disc 3

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