Stuck on restart?

I'd never had problems with nano (2nd gen) before, but suddenly last week, while syncing, it started to display the greyscale Apple logo. It's the same one that appears whenever the nano resets itself.
I tried the 5 Rs, I looked in the discussion forums. I even sent the thing off to be replaced.
I received the replacement today, but as it was finishing loading the library, the replacement nano had the same problem. It is somehow stuck on reset, it emits a low volume, high pitch noise, and the screen has been stuck for hours on the greyscael Apple logo. It blinks every now and again, too.

Hi piantao,
The advice above from Jamie regarding charging your iPod might be worth a try, since it may be having battery issues.
Also, you can try using this technique to get the iPod "under control" for a restore:
First, force your iPod into disk mode. For instructions on how to do that, see this article:
Putting iPod into disk mode
It may take several attempts before your iPod successfully goes into disk mode. (Make sure that your iPod's "Hold" switch isn't turned on)
With the iPod in disk mode, connect it to your computer. If it is recognized (hopefully it will be), restore it in iTunes.
For info on restoring an iPod, see this:
Restoring iPod to factory settings
Any success with that?
-Kylene

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EA6500 won't work with Windows 8.1--Firmware install stuck in restart...

I upgraded to Windows 8.1 about a week ago, and everything was fine. Then my cleaning lady unplugged my modem, which normally results in the internet no longer working, and necessitates me resetting the router, then going to 192.168.1.1 to set up passwords, etc.
I decided to go the old route, but when I tried to pull up 192.168.1.1, I was told that my browser (Internet Explorer) wasn't supported. So I used my laptop, and was able to log into it, then went to check for a firmware update; the software told me there wasn't a new one, but I was able to find one on the website, so I downloaded it and ran a manual firmware update. Everything seemed fine, as the install bar slowly filled up, at which point I was told that I needed to wait for my router to restart. Unfortunately, 45 minutes later, it had not restarted, so the screen was frozen. I unplugged the router, then tried to go online, but was told that I wasn't connected to a router at all. I reset the router by pushing the button with a paperclip. Everything happened the same way... the firmware was reset to stock, but showed there was no new firmware, so I manually installed it, then it got stuck and never restarted.
When I say it's stuck in restart, I mean that the light keeps flashing... normally, when restarted, it flashes for 10 to 20 seconds, then becomes solid.
Any idea what I'm doing wrong? As of now, my desktop PC has no internet connection.
Thanks!

Hi earwicker7,
Did you turn off the Windows Firewall when you did the manual firmware upgrade?
You can try doing a hard reset again and that is done by pressing the reset button for 10-20 seconds while the router is powered on. Unplug the device after that. Once plugged in, do the manual upgrade again with the firewall turned off. Hope this helps.

My iPhone is stuck in restart mode

My iPhone has been stuck in restart mode for the last 3 hours.

Por favor heno solucion un error 1669, Que tristeza en medellin antioquia ni en la tienda de mac center,en el Centro Comercial El Tesoro, me Dieron solucion. Por favot ayuda.

Installed latest iOS on my iPad mini, it got stuck while restarting after update. It is still in that stage even after 7 hours.

installed latest iOS on my iPad mini, it got stuck while restarting after update. It is still in that stage even after 7 hours.

Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Stuck in Restart mode

My iPod froze and I tried to restart it and nothing worked. I plugged it in to my computer and now it is stuck in restart mode and there is an Apple and it's blinking not doing anything.

I have tried everything and nothing seems to be working. Resetting, uninstalling, etc. Now when I plug it in to my computer it says it's in recovery mode and it needs to be restored. When I do that and after it "restores" it says Error 1611....

Stuck in restart - how to get out and reboot

I have a MacBook that is stuck in restart mode. Any advice how to get out and restart? Thanks

Welcome to Apple Support Communities. We're all users here.
Try powering off and restarting in 'Safe Mode': The instant you hear the startup tone, hold down the shift key and keep it held down as explained in this Apple support note:
http://support.apple.com/kb/ht1455
A Safe Mode restart does take much longer than a normal start, because the computer checks the hard drive and ignores cached kernel extensions that normally speed boot-up.
http://support.apple.com/kb/TS1884
Note that not all devices and services, notably WiFi, may be available after a Safe Mode start.
This is not necessarily an indication of a hardware error.
After your computer starts in Safe Mode, you should shut down, and attempt to restart normally.

Stuck in restart after tiger installation

my g4 has been stuck in restart for 30 minutes since it finished installing tiger. what do i do?? i cant get it to do anything....

OK, what is this "CheckUpAgent" application? It isn't part of OS X, so I'm guessing you have it as a StartupItem. Tricky
You will need to look in several places to find this and disable it. I am assuming the application has been updated to use launchd, since there is no mention of SystemStarter. So you need to look in four places:
"/System/Library/LaunchAgents"
"/System/Library/LaunchDaemons"
"/Library/LaunchAgents"
"/Library/LaunchDaemons"
If the developer of "CheckUpAgent" has played by the rules, it should be one of the last two. The file you are looking for should be called something like com.app4mac.CheckUpAgent.plist, although they may have left off the "com.app4mac".
Now, to do this we must mount the disk to be writable, so after you have booted and run fsck -fy again, type this carefully !
/sbin/mount -uw /Notice the space before the hyphen and before the '/'. Then we'll look at these directories:
cd /Library/LaunchAgents
ls -lIf you don't see the file there, then
cd /Library/LaunchDaemons
ls -land so on.
When you do find it, then we'll temporarily move it to the top level of your hard disk:
mv com.app4mac.CheckUpAgent.plist /but change the name according to what you find.
Having done that, a
rebootshould allow you to try a normal boot again.
Make a note of any unexpected messages you see. Also if you do find the file write down the complete line from the ls -l command that shows it, since that will also show its ownership and permissions.
Good luck!

My (relatively) new MBP is stuck in restart mode. "your computer is already restarting" HELP PLEASE.

I have noticed when I restart my computer, the finder gets stuck and there are no icons on my desktop. If I restart, they will usually come back.
I am still paying off my MBP which cost nearly 2k. I was going to upgrade to Apple Care as soon as it's paid off next month. Unfortunately, the 90 day "complimentary" phone support expired last month and my MBP is now stuck in restart mode. If i click on the keyboard restart button, I get "Your computer is already restarting". It's been like this for 15 minutes so it looks stuck.
Can someone please help?

If I click on itunes or mail, it cancels the restart but still no icons on desktop and still unable to restart or shut down.
Please help, someone. I don't know how to restart this thing...
I'm on Mavericks if that helps (I also had upgraded to Yosemite and had audio interface problems so reverted back to a TM backup which is when this started)
If I attempt the command + R, the computer will make this clicking noise over and over...
It's clearly stuck. What can I do?

Stuck in Restart Loop after Software Update

I recently ran the update to 10.5.3 a few days ago, and thankfully, it's been working great... until today, when I installed two seemingly innocuous updates via Software Update: one for the latest version of Quicktime and another for Apple Brother Print Drivers 1.1. After restarting, everything fell apart. Several of my start-up apps unexpectedly quit after login, and other apps either failed to launch when I tried opening them, or they simply got stuck in an endless loop of bouncing in the dock. I couldn't even force-quit them because they weren't responding at all. Thinking this strange behavior to be symptoms of some permissions issue, I popped in the Leopard installation CD and ran a permissions repair. It fixed several cryptic problems, one for something to do with Java and another for the cups folder, which I assume has some relation to the printer driver update. I then tried selecting my start-up disk and restarting, but the problem only got worse. Now my iMac is stuck in a restart loop. I tried booting in safe mode, but that hasn't worked. If worse comes to worst, I'll have to revert to a Time Machine backup, or else run an Archive & Install, but I'm trying to avoid that. Any suggestions? I'm also curious to know if these two updates had any relevance to these problems, and if so, what the cause may be. I'm thinking the printer driver is to blame, but then again that's only a stab in the dark. Any help would be appreciated. Thanks!

Thanks for the suggestions. I tried a Safe Boot again but unfortunately that didn't work, so I had to go ahead and do an Archive & Install. Now everything is up and running; however, I'm going to stay away from that print driver until I figure out exactly what went wrong. I did a little research and saw it listed on MacUpdate.com, where it was posted along with an interesting note: apparently, the update can only be applied if there is already a Brother print driver installed (in this case there was), and in addition to that, the printer must either be connected (and I assume on for the computer to know it's connected in the first place) or have an active print queue for the update to even be listed in Software Update. Strangely enough, neither of these conditions held true when I saw it in Software Update... so I think that might have been the cause, but I can't be sure. I was wondering if anyone else has installed this update successfully, and if so, what they did?
Thanks again for the suggestions.

Macbook Pro stuck in restart loop with fresh install

Hello!
I have a Macbook Pro (Mid 2009) that I have been running Snow Leopard on up until now. I had been meaning to upgrade to Mavericks for a while, but had just never gotten around to it. Over the last month or so, my Macbook has been running really slow, hanging on the spinning beachball every few minutes for a few seconds (sometimes up to a minute or so). So I figured a clean start might be the best way to go, and while I'm at it, I might as well upgrade to Mavericks.
I backed up all my data, and then I created a Mountain Lion bootable usb (I had trouble making a Mavericks bootable usb from Snow Leopard, and since I had bought Mountain Lion for my desktop, I just decided to do a fresh install of that, and then upgrade to Mavericks). I had no problem booting to the usb, erased my hard drive and did a fresh install of Mountain Lion. However, after the install on the usb, my mac restarted and got stuck in a restart loop. It will chime, show the apple logo and spinning gears for a few seconds, then the gears stop spinning, and then the mac immediately restarts (this time displaying a message saying the mac has recovered from a shutdown in a number of languages), and the same thing happens again.
I was able to boot into the recovery partition, checked the permissions, found some that needed to be fixed, ran the repair permissions, verified the disk and was told the disk appears okay. Tried to then restart and same thing.
I have reset SMC, NVRAM, and none of these change anything. I booted in single user mode and ran fsck -fy, and recieved a message saying modifications were made, rebooted, same thing.
I have booted in verbose mode and the system restarts at the same point every time, right after displaying a message that says
SMC::smcReadKeyAction Error: (and then something with "BEMB", it goes by really fast so its hard to read exactly)
I have managed to boot into safe mode, but this has not made a difference. On one of my boots into safe mode, I went ahead and made a Mavericks bootable usb, and restarted the process: wiped the drive, installed mavericks, but I am in the exact same situation. I can still boot into safe mode.
I have seen some other issues that people have posted, but most involve the system freezing after the apple screen (not restarting) or do not involve freshly formatted HDs.
I'm just tying to find out if this is a hard drive issue, or if my mac itself needs to be retired. It has had a pretty long life (being 5 years old), and one of the RAM bays doesn't work (it is only running 4GB of ram, not sure if that can cause a problem with the boot cycle).
Sorry if thats a lot of information, I've been trouble shooting this for a few days. But thanks for any help you can offer!
A strange note:
-when booting from the mavericks usb, I got stuck in the restart loop a couple of times. I managed to get past this by clicking the mousepad a few times right after the gears finished spinning. The mouse became visible, the apple screen shifted color a bit (went from a bluish gray tint to an orangish gray tint), the mouse became visible, and I got to the reinstall menu as normal. As far as I can tell the clicking may have been coincidental, but it was the only time I was able to boot the usb, and I wasn't going to risk restarting to test that, and then not be able to boot again.

Hey, thank you for your reply! I didn't have everything backed up, but I have a lot of my important stuff saved, though, so that's somewhat of a relief..
As far as my hard drive is concerned, would I have to send it in somewhere to get it fixed or would I just have to get a brand new one? If so, how much? Sorry if I seem a bit amateur, but this computer is my first personal computer, and I'm really lost without it!

Installation stuck after restart

Downloaded Yosemite, ran the install, restarted when asked to, and now the computer has been stuck on the grey apple screen with a progress bar frozen at about 50% for the last 45 minutes. I hear intermittant activity happening with the hard drive, but no progress. At what point do I give up and do a hard reset? Do I risk damaging the install, or worse?

In my case the problem was a conflict between Yosemite and my Mcafee anti-virus software. After removing Mcafee from my machine with it in safe mode, I was able to start my laptop normally. However, now I can’t re-install Mcafee (who claim that the problem is with their server and that I must wait 48 hours for them to fix it!)
The steps I went through were:
Switch off machine (full shut-down by holding on-off button down until machine shuts down)
Start in safe mode (hold down shift key and press on-off button. Keep holding shift key until the grey start up screen appears) and log in.
Open system preferences, go to users and groups, select Log-in Items, check all of the non-Apple Items shown and remove them by clicking on the minus sign below the box showing the items.
Open Finder, click on applications, locate and uninstall Mcafee.
Shut computer down (full shut down, not a re-start).
Re-start, at which point it was working normally, albeit without full anti-virus protection.
Hopefully this could help other people.

Upgrading from 10.6.3 to 10.6.8 stuck in restart

Trying to upgrade iMac from 10.5.8. Installed snow leopard 10.6.3, now trying to install software update to 10.6.8 so I can download Yosemite. Screen stuck in middle of the restart process, just showing purple star page. Is this normal? It's been about half an hour.

Clarify some things for us...
How did you install 10.6.3?
How are you 'installing' the update to 10.6.8?  Apple Menu > Software update?
Were you prompted to restart? at what exact point?
What is the 'middle" exactly? Middle shutting down? Middle starting up?
I can find no reference to 'purple star' at support.apple.com... take a photo with your fone and post?
If this is the middle of a restart, rather than during an install phase, I can see no harm in a Force option - choose from the list in OS X: Keyboard shortcuts - Apple Support
Sleep, shut down, and log out shortcuts
Use these key combinations after your Mac has started up to sleep, shut down, log out of, or restart your computer.
Key or key combination
What it does
Power button
Tap to power on. Once powered on, tap the power button to wake or sleep your Mac.
Hold down the power button for 1.5 seconds
Show the restart / sleep / shut down dialog
Hold down the power button for 5 seconds
Force the Mac to power off
Control-Power button
Show the restart / sleep / shut down dialog
Command-Control-power button
Force the Mac to restart
Command-Option-Power button
Put the computer to sleep
Command-Control-Power button
Quit all apps (after giving you a chance to save changes to open documents), then restart the computer
Command-Option-Control-Power button
Quit all apps (after giving you a chance to save changes to open documents), then shut down the computer
Shift-Control-Power button
Put all displays to sleep
Command-Shift-Q
Log Out
Command-Shift-Option-Q
Log Out immediately

My Torch 9800 stuck after restart and removing muncher

Hi, anyone help me out this problem...
I bought this Torch almost 2 years ago (first model)... Since 2010, there is no critical problem occured till now, but ...
today my Torch can't be use of these problem. Let me explain the details.
1. I installed Munched (screen capture program), after installed i launced this apps and my bb automatically restarted.
2. Then, after restaterd, the bb can be used as usuall and i didnt launch screen muncher apps after (Case 1).
3. Last night, my bb runs properly and there is no problem at all...
4. This Morning, i think to remove the apps (muncher) because i didnt use anymore. Then, i deleted this application using normal procedures. And, as we known, bb must be restart after unistalling any apps, then i restart.
5. During restarting (loading bar) is stopped at 3/4 bar load.... So, i remove the battery to restart again...
6. After restart, my bb seems ok till it loads menus and other. But it was only for 15 seconds. After 15 seconds, a icon (loading star * like sunflower) appeared.
7. My bb stuck and i can''t use any button / touch screen function. My screen display also won't shut off their light.
8. I've tried to restart almost 6 time (remove battery), but it still same...
*I can use the menu for 15secs, then it becomes unresponsive....
Please help me....
Solved!
Go to Solution.

Sorry about not including "back up first". I think s/he did not read the article.
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Mac stuck in restarting after 10.9.4 update

Just downloaded OSX 10.9.4 update. MAC is newish 13" Macbook Pro Retina. Download went fine. Mac screen says "Restarting". Blue diagonal bars not moving. "Wheel" is moving. Been doing this for 3+ hours...
Have to catch a flight in a few hours...
Should I do a hard reset or wait??

I spent the last couple of days replacing the original spinning disk in my late 2011 MacBook Pro to a Samsung EVO 840 SSD. After using Carbon Copy Cloner to copy my disk contents to the SSD, I rebooted and was using my Macbook for a couple of hours. I have 10.9.2 on it. I tried applying the 10.9.4 update earlier today, the screen got stuck at the "Restarting" prompt, though the barber pole progress meter was moving, after an 1.5 hours no progress was shown. I tried rebooting the mac as others have done above but in my case, it bricked the Macbook. I couldn't repair the drive at all. Fortunately I still had my original drive available and I am now re-cloning it a second time.
Be warned. YMMV if you reboot a Macbook in the middle of an update. I will not be updating to 10.9.4 once it re-clones. I haven't had any issues with 10.9.2., and with all the other threads I've seen with people having issues with 10.9.3 and newer, it doesn't make sense in my case.

Stuck In Restarting Screen

I just accepted a Software Update to the latest version of Yosemite on my MacBook Pro (15" late 2011) and it's been stuck in the 'restarting' grey screen for over 4 hours. What can I do but wait?

Hi Try a pram reset.Command/Option/P/R keys for three chimes at startup. Or boot to safe boot. hold down shift key at startup. SMC reset. http://support.apple.com/en-us/HT201295 Are you using any antivirus software? This can interfere with it. Also I would use ethernet to download the update.

Broken disks and stuck in restart

My dad set up our tv as a monitor for our family computer. My little brother shoved multiple disks in the slot and now it's stuck in permanent revving. To add insult to injury, when I tried to restart the computer, it doesn't load and the revving still won't stop. Right now there is a loading bar beneath the apple insignia, but it just turned off unsuccessfully. Please help.

Oh crud..... sounds like you have a problem.
If your family computer is a tower type Mac Pro, I can help you with that. If it's a portable MacBook or something like that, and your little brother shoved too many disks in the slot, you might want to think about taking it in to your local Apple store (and keeping your little brother away from the computer (just sayin'). For the Mac pro, first shut it down and wait until it cools, then take off the side panel. the cd/dvd drive should be at the top, and should be able to be pulled out. Using a #1 or #0 phillips screwdriver, remove the cd/dvd drive from the sled, and disconnect the power and data cables from the back, you should now be able to take the top cover off of the drive itself and extract the discs from the drive. Reverse the process, reconnect the power and data cables and slide the sled back in. Make sure the cable isn't pinched or blocked somehow. It should slide in all the way, then put the side cover back on, push the latch down, and restart your Mac pro. If you have a portable? I dunno. I'm no expert here. Maybe a thin stick with some double sided tape on it, so's you can snag the disk enough to get it out.
if you can, just unplug your mac and shut 'er down, then check on youtube to maybe get a few ideas on how to get those darn discs out of there. I think you may have to reset the smc or PMU. check apple's support section for your particular kind of Mac(which I'm guessing is a portable one) for how to do it exactly. Otherwise...well...take 'er in, and change the access privileges on your little brother's account. I think there's a way so's that can not access a cd/ dvd. If that helps (which I don't think it does)
sorry to hear about your problem. I don't know what else to suggest apart from the previous, or getting a cheap dvd player at Walmart/Target
John b

Stuck on restart?

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