Stuck on the 'payment is being processed' page for the creative Cloud

I have a similar situation here in Finland as CatherineWJ: I've been stuck on the same 'payment is being processed' page with the rotating logo for. I have been waiting for 3 hours. What can I do?

Hi Puksu
I thought I'd let you know that I eventually managed to speak to someone via the LiveChat service which I found here: http://www.adobe.com/support/download-install/supportinfo/ (be prepared for a bit of a wait before they actually get to you though). They were able to look into my account using the info I entered, and informed me that my payment had now processed and I should close the payment processing window. I did that and I have now downloaded the Creative Cloud and haven't had any issues yet.
Obviously I wouldn't advise closing the window without speaking to someone from Adobe first...!
Good luck x

Similar Messages

Stuck on the 'payment is being processed' page for Creative Cloud

I've been stuck on the same 'payment is being processed' page with the rotating logo for about 45 minutes while trying to start my Creative Cloud membership. I'm in the UK and being Sunday afternoon the customer support helpline is closed until tomorrow morning. I'm also waiting to speak to a LiveChat operator but the wait is ridiculous - 11 messages so far telling me how many people are in front of me. Anyway - is there some way to find out what has gone wrong, and how I can get out of the page or refresh this pruchase without duplicating my order?
Thank you.

Im also in UK. Same thing happened to me. I have a tight deadline, but it seems I just simply cannot buy the subscription.

Stuck on "Your payment is being processed."

I'm trying to purchase Adobe Photoshop CC paying on a month by month basis, I'm a student and have filled out all the forms correctly and have provided my Visa debit card information and it is stuck on "Your payment is being processed." - I started this nearly 20 minutes ago and it still says the same message :
Your payment is being processed.
This may take a few minutes. Please do not click back or reload this page to avoid duplicating your purchase.
I closed the page because it was taking too long.
I want to purchase Photoshop CC but how can I ?

Have you tried changing the browser, there can be internet issues too.
I hope by now the payment has gone through, if you have still not purchased CC, please contact Adobe support for purchase http://adobe.ly/yxj0t6
Regards
Rajshree

"Payment is being processed" for over 15 minutes

I Signed up for PS CC and entered all my payment info but the "your payment is being processed" screen has been running for 10-15 minutes now. Not sure what to do?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

"Your payment is being processed"?

I cannot get beyond the "Your payment is being processed" on a student cloud order which sits for 50 minutes. I have no way of getting in touch with Adobe because I've not yet managed to upgrade; is the site just down?

I'm experiencing a similar problem. 157 others have viewed this question. Any answers?
How long do I have to wait? (Internet connection is good)
Did anyone wait for a similar amount of time and have success?

My changes to a duplicated page are not syncing up in the Creative Cloud. How can I fix this?

I'm using Adobe Proto on an iPad. I created one page and successfully viewed it in the Creative Cloud. Then I duplicated that 1st page so I could work on the next page in that project. I made some changes to the 2nd page and then synced the project with the Creative Cloud again.
Once I try to view the 2nd page in the Creative Cloud, it's still an exact copy of the 1st page. In other words, my changes on the 2nd page don't show up. I've tried synching the project many times and I get the same result. Tried opening the project from another browser, same result.
My changes to a duplicated page are not syncing up in the Creative Cloud. How can I fix this?
Thank you.

Yes, I'm 99% certain the project is being synced. If I duplicate more than the one page so that I end up with more than 2 pages, I still see every single page that I duplicated and made changes as the initial version of the page.
I duplicated that 1st page again so that I have 3 pages. I made changes to the 3rd one and I'm still not seeing those changes when I look at the page in Creative Cloud. I see the new, 3rd page, so that should mean the project is being synced, correct?

Why does the payment screen for the creative cloud change from english to portuguese?

Why does the payment screen for the creative cloud change from english to portuguese?
I'm trying to sign up for the photography creative cloud with lightroom 5 and photoshop. When I click on the "buy" button is takes me to the payment page, but my country changes from the U.S. to Argentina and the language changes also.
I've tried contacting Adobe, but they're ways of contacting them are a pain in the ***. The chat doesn't work and I'm on hold forever when I call.

Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

Does not complete processing of "Home" of the Creative Cloud desktop application

Someone know the way to fix the following issue?
After installed some Creative Cloud Software, I had uninstalled Adobe application manager manually and installed Creative Cloud desktop application manually. because automatic upgrade of creative cloud desktop application from adobe application manager does not work.
The creative cloud desktop application setup had been completed successfully. but, seems that it does not complete processing of displaying the history if I chose "Home". The progress Icon will stay in continuity. And any contents does not show on it.
Regards,

I'm posting this in a few threads to try to catch everyone having the problem.
The good news is that I found a way to fix this.
The bad news is that it involves uninstalling everything. (Note that reinstalling over the old installs won't cover it, I'd tried that one once too. You'll have to fully uninstall each program before redownloading/reinstalling.)
I spent many hours with tech support yesterday running through options unsuccessfully, and can very thoroughly assure you that uninstalling the desktop app, renaming any number of folders, and new user accounts all will not help you. From doing a lot of research on various similar problems, it appears that it's possible for this to spontaneously resolve within a couple of hours. If it doesn't, though, you're stuck with fixing it yourself.
The best theory I found was that it's caused by updating or installing a program without doing it through CC. If you've downloaded an installer and run that or clicked "Check for updates" in the help menu inside one of the other apps, this is you. Other people have noted that if you know which app you did this with, you can uninstall that one to fix it. If you have no idea, the simplest path is to just uninstall everything. You can try doing things one at a time, but you'll need to reboot every time the uninstaller tell you to do so and then see if it's fixed. (Personally, I got sick of that by the second time through.) I do remember clicking "Check for updates" right around the time this started for me, but I don't know which program it was in, just that I knew it would trigger the updates I knew existed but CC wasn't acknowledging.
I will also note that once I had everything uninstalled, I ran the Cleaner Tool and did a "Clean All". If you're going to or need to do that, make sure you've backed up all of your preferences, customizations, plugins, and so forth as needed.

My photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photo

my photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photoshop is installed however, I can't access photoshop, it still says trial expired. What do I do?

Hi SoldierInkDesign,
After signing nto https://creative.adobe.com with the Adobe ID you used to purchase the subscription try converting the trials to licensed with the process shown here:
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
-Dave

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I am not doing it in ITunes, but i did down load the song from ITunes. I loaded the song on to my Nano, but in my menu selections it doesn't show the song or the artist in any search format. However, when i plug in my nano to my PC I see the Nano library on my PC drive listings and that song and artist are there. I can click on the song and it will play in Windows media on my work PC. I did notice that the format for most all the songs in my library on my Nano are MPEG - 4 audio Files.
Thanks for your help, Mel

When I try to download the creative cloud the page doesn't load, I tried different browsers, still all I see are blue and gray boxes!

When I try to download the creative cloud the page doesn't load, I tried different browsers, still all I see are blue and gray boxes!
HELP!

If you're facing this problem, just wait and it will work!

When I try to download an app from the Creative Cloud dowload page, all I get is a blank page.

When I try to download an app from the Creative Cloud dowload page, all I get is a blank page.I have just joined - am I doing something wrong?

Hi Epoptops,
Please try downloading from a different browser and check.

I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging ...

why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging...
i already tried with chrome and safari navigator..

Have you installed the Adobe Application Manager from creative.adobe.com?
-j

Stuck on the 'payment is being processed' page for the creative Cloud

Similar Messages

Maybe you are looking for