Stuck on usb/itunes logo, now what?
Tried to update my phone, got some errors and now my phone is stuck on that usb/itunes logo screen. Tried to restart, still the same. Connected it on itunes, it doesn't detect it. Also, I tried this on Windows and Mac.
This also happened with the previous update but I was able to restore it because iTunes detected my phone.
Apple, why is updating always a hassle?
I faced the same problem then I used tinyumbrella and I had 4.0.2 agine when I sync I don't have facetime.**** with Apple for making all these problems. Why they don't make it easy ??? We are paying So much for there Gad dam phons and they should stop this ********.
Message was edited by: moodi
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I do have an iphone4s with me and whats happening now is that it is stuck in the "itunes logo". What i did is that i try restoring the phone with itunes but it didnt go through. The process was not successful. An error appeared and it stops the restore. PLEASE HELP
I did restore my phone last week, it went well. Today, i turned my phone off and turn it back on, now it is stuck in itunes logo and i was thinking that it needs a restore again. Once i tried restoring it, it finishes the "Extracting iPhone Software" part, but after that the error appears. PLEASE HELP ME
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No problem, glad to help!
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I bought a used Ipod touch, was supposedly factory refurbished, and it worked when I first used it. Then I noticed the previous owners User ID on the Apple log in and thought i should delete all info and start clean. I hit the delete button, Now all I get on the screen is a picture of the usb cable and above it the itunes logo. What do i do now?
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Hi there,
my Ipad is stuck on the iTunes logo. When I try to restore my ipad again it would get stuck on Restoring Ipad Firmware. I had unplugged it several times; and redo the whole restoring agian but its still the same thing. Please really need your help in how I can restore my Ipad to the way it was before.
please advise,
Alvinremoving volume control doesn't work for me. please don't try. I tried because i have replaced my LCD before and it is easier for me to do so. Removing your LCD will cause whole lot more issue, such as damage to your WIFI antenna, power and volume button, LCD, and all kind of issue.
The only solution that "experts" can tell you is to restore via DFU mode and this WILL NOT solve the issue, or restore with save SHSH, which i believe most of you don't have. DON"T WASTE YOUR TIME AND GET A DEVICE THAT YOU CAN REALLY "WIPE" AND "RESTORE".
So far there is no solution to fix the "Restoring IPAD firmware" or "Updating IPAD firmware". I really don't know why Apple is adding the check after IOS 7 which is causing so many issues for ipad 2. I guess the reason behind is because the warranty expire and perfect time to force ipad 2 user to buy new ipad, which I personally don't feel like much improvement. WHY WE NEED APPLE approves when restoring the device that we already paid FULL price for?????
It is ashamed that the issue caused by update or restore are not covered by warranty too. so stay away from new IOS and it will only brick your device and force you to get new device. it is opened secret that new upgrade for any device will ONLY slow down your device and force you to buy new one, especially when new IOS is not making your FLY. -
Itunes update locks phone to usb/itunes logo screen
So for the past year whenever apple has an update it messes with my phone. This as I said first happened about a year ago. I updated my phone and in the middle of doing so itunes errored out and I was unable to continue with the update. My phone was not locked on the usb/itunes logo. itunes did not see the phone when I plugged it in and nothing worked. I called apple support and was on the phone with them off and on for most of the day. We uninstalled iTunes and reinstalled it, she had me deleting files from my computer that may cause a problem etc...finally when they couldn't figure out what was wrong I was told it was a hardware issue that was brought to the forfront of the OS since the update. (Not a happy camper at this point). Thankfully it was one day before my warranty was up and apple replaced the phone. The problem however now was I needed to backup my phone and update it again. When I did this I was still having the same issue as the old phone. It was locked on the usb/itunes screen. In complete frustration after having spent a good day trying to get my phone working while dealing with my apple withdrawl I plugged it into my home desktop computer. All of the sudden iTunes on that computer recognized that there is a computer that needs to be restored. I follow the prompts restore the phone to factory settings, connect it to my laptop when it is done and restore the phone with my personal backup. I still see people being told it is a hardware issue....fast forward one year and a couple updates later and this long process being repeated every time. The new OS is now coming out becuase of the new phone being released. I decide while at work to update my phone being impatient and not thinking I update it to only have the exact same thing happen again. Now I am without a phone all day as I am at work and only have my laptop with me. I have been frantically searching the internet for a solution when I see a suggestion that you move the usb cord to another port on your computer. (I have a couple but tend to just use the same one) I move the cord to a different usb port on the computer and what do you know but iTunes sees the phone, sees that it needs to be resotred and starts the process. So if you are having the same problem I am move the usb cord to another port and try it from there. I am not a professional but have a working knowlege of computers and wish with all my heart that apple would find out why it's doing this (I am one of many many people having this problem) instead of giving the same "it's a hardware issue". If that were true then I would not have been able to plug the same phone into the same computer with the same cords etc and have it work only when I moved to a different usb port. Clearly there is a glitch in the software of iTunes that is not seeing the phone in that particular port after the updates error out. Hope this helps others with this issue. For the record other than this updating issue that I have managed to work around and find a solution for I love my iPhone and all it can do. Maybe I can be an apple Genius now?
Which version of iTunes are you using? Which version of OS 10.4?
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Hello. My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?
Not easily, the recovery mode erases the device, but you can see if any of these data recovery tools may work: https://discussions.apple.com/docs/DOC-1689
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My iphone 4s is frozen on the screen, of a plug and a itunes logo. What can i do to reboot it?
My iphone 4s is frozen on the screen, of a plug and an itunes logo. What do i do to reboot or reset it?
Your phone is in Recovery Mode. You need to connect it to the computer and iTunes and restore the device. Try this support document. http://support.apple.com/kb/HT1808
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I've tried to update the latest version however I've been without a phone for a day as it seems to be stuck on an iTunes logo. I've tried updating via iTunes inc updating latest version but my phone still won't reset. Any ideas? Please help
See Here > http://support.apple.com/kb/HT1808
If using Windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
EMPJ wrote:
Spends 3 hours downloading latest software then says unable to restore
If the issue persists, take the Device to any Apple Store for evaluation. Be sure to make an appointment first. -
I have tried absolutely everything and don't know what to do!!
The phone is unlocked with a gevey sim that goes into the sim tray with the sim card. But the phone is not jailbroken at all. What happened is I plugged it into itunes and it was working fine until I hit restore. It went through the restore process but once my phone reloaded all that comes up on the screen is the itunes logo and the usb picture plus the option to make an emergency call. When I plug it into itunes it gives me the "sim card is not supported" message. I've tried everything to fix this..PLEASE help!
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I downloaded the update, but when it was restoring, it was unable to do so and my phone is now stuck at the Apple Logo.
It used to show the iTunes and USB but now it's just the Apple Logo, and no matter what I do, it won't show the device on my iTunes. What is wrong with it and what should I do?Try Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work. -
MY IPAD IS STUCK FOR ALMOST ONE DAY.. LAST NIGHT I TRIED TO INSTALL THE LATEST IS UPDATE WHICH IS IOS 6.1 BUT THEN MY IPAD2 TURNED OFF AND THE ITUNES LOGO AND USB CABLE CAME OUT ON THE SCREEN SO I TRIED TO CONNECT IT TO MY ITUNES ON MY COMPUTER AND IT SAYS RECOVERY MODE SO I CLICKED OK BUT THEN IT ALWAYS END UP CORRUPTED... AND IM CONNECTED TO MY INTERNET 24/7...I JUST DONT KNOW WHAT TO DO...I HOPE APPLEWILL FIX THIS AS OSOON AS POSSIBLE...SO DISAPPOINTED!! PLEASE HELP ANYONE... BEEN TRYING TO RECOVERY MODE OVER 150 TIMES...
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
i just wanted to restore from 6.1 to 6.1.1 on my iphone 4s and itunes gave me an error -1 and know it doesnt work i dont know if the warranty from 1 year of apple can fix it or what i can do to solve the problem... as i said i just wanted to update and know im stuck with the restore logo ( the itunes logo and the cable) need some help please!!!!
no so i dont know what happened
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I tried updating my iphone 4s to ios 7.0.6 but when i pressed update my phone turned off and back on but only showing the itunes logo.I cant acces anything on my phone and its been a day now, what do I do?
Hello, JHowerd.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers,
Jason H.
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