Stuck Profile 2000k

Hi,
Been haveing problems with a stuck profile for just over a month now.....Not sure what to do next ....Before my profile got stuck i was getting 6.5 to 7mb from my 8mb connection now i cant get more than 2mb sob.... I've tried all the hints, tips and solutions on the forum ...Tried the test socket no difference....Tried the quiet line test - sounds clear to me...Checked the wireing i see no problems etc..
I only live half a mile away from the exchange .....
Download speedachieved during the test was - 1876 Kbps For your connection, the acceptable range of speeds is 400-2000 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2000 Kbps
Line state Connected
Connection time 10 days, 12:42:35
Downstream 8,128 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Fast
Noise margin (Down/Up) 12.8 dB / 24.0 dB
Line attenuation (Down/Up) 25.8 dB / 15.0 dB
Output power (Down/Up) 12.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 3
CRC Errors (Down/Up) 1442 / 0
HEC Errors (Down/Up) 5158 / 1
Error Seconds (Local/Remote) 1089 / 5

Hi I suggest you contact the Forum Mods this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Stuck Profile Part II

Hi.
Following on from https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Stuck-Profile/td-p/1433921/page/3
Here's my problem, my broadband is fast enough and stable at around 10db SNR giving me 13Mbps.
But when my connection re-syncs to a lower margin of 6db, I get terrible errors on the line which cause my broadband speed to drop to less than 5Mbps.
What if I cant find the source of the errors, or fix the issue?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 07:46:14
Downstream:
18.37 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 13.5 dB
Line attenuation (Down/Up):
18.9 dB / 10.2 dB
Output power (Down/Up):
20.0 dBm / 12.3 dBm
FEC Events (Down/Up):
370077396 / 253
CRC Events (Down/Up):
304602 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377780 / 0
Error Seconds (Local/Remote):
26661 / 0

Nickaminsky wrote:
I've checked all the sockets as best i can. Connection appears no better or worse, still getting plenty of the HEC errors.
On the garage extension socket I removed all terminals apart from 2&5. I also noticed that only those two terminals were connected from the garage extension wire into my main living room socket (at least I assume its the same wire, I should perhaps of disconnected it to verify - maybe I'll do that in a couple of days).
I also re-seated the connections on my living room socket as they looked a bit tatty.
Maybe its time for a professional to have a look because the exterior faceplate also needs checking I reckon.
a) how much do Openreach charge to take a look? Yes a minimum of 129.99
b) would they be willing to check the internal/external extensions are wired correctly and not introducing noise?Yes possibly an extra charge
c) can I get them to fit more modern sockets instead of the LJU5 I have? Yes
d) if they can fit a more modern socket is there one that can be fitted which is compatible with Infinity if and when it ever gets enabled for my line? yes they could fit the latest Infinity style faceplate
Stats for reference:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:30:31
Downstream:
18.14 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.0 dB / 12.4 dB
Line attenuation (Down/Up):
19.1 dB / 10.3 dB
Output power (Down/Up):
20.0 dBm / 11.5 dBm
FEC Events (Down/Up):
19790624 / 0
CRC Events (Down/Up):
13795 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
11842 / 0
Error Seconds (Local/Remote):
1776 / 0
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Yet another stuck profile?

I think I too have a stuck profile. When I first connected using this modem/router (8 months or so) I was getting between 12 and 15 Mbps. about three months ago it dropped (gradually) down to its present speed. I recently renewed my contract and was told I should be getting around 14Mbps.
I have run all the line tests and they too indicate I should be receiving about 14Mbps. I have tried connecting direct to the socket and done the noise tests and everything else suggested on the forum.
I have included the speed test results plus the stats from my modem. Any suggestions would be welcome.
Thanks
1. Best Effort Test: -provides background information.
Download Speed
5.57 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.57 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.11 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Asus DSL-N13 modem router
Mode:
ADSL2+
Line Coding:
Trellis On
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
11.1
7.9
Attenuation (dB):
24.5
13.1
Output Power (dBm):
12.8
0.0
Attainable Rate (Kbps):
18016
1324
Rate (Kbps):
6652
1276
MSGc (number of bytes in overhead channel message):
94
45
B (number of bytes in Mux Data Frame):
14
55
M (number of Mux Data Frames in FEC Data Frame):
1
1
T (Mux Data Frames over sync bytes):
9
1
R (number of check bytes in FEC Data Frame):
16
0
S (ratio of FEC over PMD Data Frame length):
0.0716
1.3785
L (number of bits in PMD Data Frame):
3463
325
D (interleaver depth):
416
1
Delay (msec):
7
0
Super Frames:
2491066
387347
Super Frame Errors:
0
4294967294
RS Words:
2241960122
0
RS Correctable Errors:
7535
0
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
4294967290
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
629821233
1938175
Data Cells:
5312971
81825
Bit Errors:
0
27
Total ES:
167
1
Total SES:
136
0
Total UAS:
2472
0
Solved!
Go to Solution.

Hi
Connection has been up and steady for the last three days, stats as follows:
Statistics -- ADSL
Mode:
ADSL2+
Line Coding:
Trellis On
Status:
No Defect
Link Power State:
L0
Downstream
Upstream
SNR Margin (dB):
15.5
6.9
Attenuation (dB):
23.0
12.2
Output Power (dBm):
12.8
0.0
Attainable Rate (Kbps):
20712
1304
Rate (Kbps):
6652
1276
MSGc (number of bytes in overhead channel message):
94
45
B (number of bytes in Mux Data Frame):
14
55
M (number of Mux Data Frames in FEC Data Frame):
1
1
T (Mux Data Frames over sync bytes):
9
1
R (number of check bytes in FEC Data Frame):
16
0
S (ratio of FEC over PMD Data Frame length):
0.0716
1.3785
L (number of bits in PMD Data Frame):
3463
325
D (interleaver depth):
416
1
Delay (msec):
7
0
Super Frames:
3848551
687035
Super Frame Errors:
0
0
RS Words:
3463696692
0
RS Correctable Errors:
1397
0
RS Uncorrectable Errors:
0
N/A
HEC Errors:
0
0
OCD Errors:
0
0
LCD Errors:
0
0
Total Cells:
973028354
11621
Data Cells:
9365893
1
Bit Errors:
0
0
Total ES:
7
0
Total SES:
7
0
Total UAS:
326
0
1. Best Effort Test: -provides background information.
Download Speed
5.13 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 5.13 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.22 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 1.22Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps

Stuck profile and pretty sick of liars

Ok, after a powercut on Monday (which was widespread in Co Down), my profile is back on the same, pathetic. "up to 2000kps" profile that it ALWAYS goes on if there is even a hint of thunder or a blip in the electric..
Download speedachieved during the test was - 1842 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I have been on this forum innumerable times with exactly the same problem...as I am very busy and have a digger hired out, I decided to phone the "special" no that India gave me if such a stuck profile happened again (LOL)...
After spending 15mins on the phone to some advisor in India (neither of us could understand each other as I have an Irish accent) trying to explain what a stuck profile was, the advisor was able to see I have had this problem many times before (OH really...duh!!)..
He lied and said they were doing "advanced" tests on my line and they could see no problem...LIAR!!!
Then He said they had reset the profile and it will take 7 days and I will Never have this problem again...LIAR!!
I understand broad band and DLM and it is far too aggressive and is obvously not fit for purpose...I pay for up to 8meg,,,not up to 2meg...
I am really sick of the incompetent LIARS who run their "customer" service...anyone who has been around a while will know that the only way I've got this fixed in the past is to contact the CEO...This time, however, I have had enough and think I'm out of contract,,,I will be requesting my mac code and will be leaving this Internet Provider
ASAP and will make sure to tell everyone I know about this!!!!!!

I have a long rural line as well and while I can't solve all your issues I can suggest a few things perhaps
firstly the power issue, have you looked to setting your router on a UPS? most use kettle sockets so you would need to make an adapter but Belkin do some that have normal sockets. Would not last long but does filter and smooth out issues with the power and if you just have the router on it even a fairlly small model would give you a fair while, mine certainly last way longer than I takes me to fire up the backup generator.
Fixed profiles may well be a solution for you but should the line be upgraded at any stage you may then loose out.
You might also see if BT will check that you are on the best pair possible, for example where I am there are no spare pairs but further back nearer the exchange there is a 50 pair 0.9 cable about 1km in length and onlly about 10 lines were switched to it as of yet (mine included) and that made a huge difference to my service when I got it done in 2006 after a nearer section had been downgraded during a replacement.
I am told that if you can get any section swapped from /5 to .6 then that is even better than the same length of .6 being changed to .9 but either way any up in conductor size tends to be a huge help.
BTW would strongly suggest you try using a BT business hub not the netgear, I have tried many routers including the netgear but the business hub seems to have something extra that helps my line a lot, I now tend to get a steady noise margin during the day rather than frequent fluctuations, I suspect it is impluse noise protection but may be wrong there. Worth getting one of ebay to try.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

Another stuck profile :-)

Hi all,
My first post on here. I have noticed a slowdown in my download speeds recently after moving my Home Hub. Previously it was linked to an internal extension upstairs and I was getting around 6 megabit download speeds quite consistently. I decided to move it downstairs and connect it to the master socket, and since then my speeds have been between 1.7 and 1.9 megabits.
I ran a speed test on 19th August and got these results:
Download speed achieved during the test was -1745 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I checked my internal extensions and there is no audible noise or crackling, but just in case I connected the home hub (via the adsl filter) to the test socket and rebooted the hub. I expected the profile to improve from 2000 Kbps to something much closer to my connection speed, but four days later it is still stubbornly stuck at 2000 Kbps.
A speed test just now gives the following results:
Download speed achieved during the test was - 1928 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The stats from my home hub are as follows:
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 8:07:58
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.8 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 5.0 dB
Output power (Down/Up)
13.8 dBm / 11.9 dBm
I don't think the downstream noise margin is too high (but disappointingly above 6db) so I would expect better than a 2000 Kbps profile speed.
Any thoughts on how I can get the profile reset? I think it is stuck at the moment.
Many thanks,
Mark.
Solved!
Go to Solution.

your noise margin if ok as you have the max speed for adslmax - you have noise margin in hand which is good for when you get upgraded to 21CN
your profile is stuck so email the mods for help http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Line resets and stuck profiles (question not issue...

One of the mods in their calls to me mentioned that they are happy to do some line resets for me but want to avoid them too often since this caused the DLM to get concerned over the line status. [I have no reason to doubt this statement]
Now in my case what I sometimes could do with is getting a IP profile unstuck ie when it passed the point where it should have changed but has not and yes the BT system says that it did.
Is this the same thing as a line reset (which one would think it shoudl not really be) and if not can anyone confirm that this does not anger the DLM?
[the reason for asking is that normally my profile should go up within 24 hours at most which is bearable but recently it has stuck twice, ie BT says 1000 but speedtester and throughput showed 750].
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

To clarify, first the image is placed, then there is a rectangle over the image whose frame is slightly larger than the image frame, with transparent fill, and set the stroke to thick white with transparency lowered to induce the "reflection" sort of effect. Take a look at this screenshot: http://screencast.com/t/AYQDwx3g7w
Hope this helps.
Cheers
Parikshit

Stuck Profile Again...

My girlfriend tripped over my modem on Saturday and pulled the powerline out...This ONE ****ing disconection has resulted in a banded/stuck ip profile....
Download speedachieved during the test was - 1803 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4544 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Now the maximum I can get is 2000kps...
Stats from router
ADSL Link
Downstream
Upstream
Connection Speed
4544 kbps
448 kbps
Line Attenuation
53.0 db
27.0 db
Noise Margin
5.4 db
18.0 db
Connection time from router stats
WAN: 1 days, 08:11:49
LAN: 2 days, 03:06:25
Please don't tell me to wait 3/5 days...when the BT Speedtester shows the maximum I can get is 2000kps I need the banding lifted...Last time I had to email Ian Livingstone (BT CEO)....I am absolutelly sick of the DLM BT uses to truncate customers band width...it's an absoulute disgrace as I pay for an "up to 8meg" product...not "up to 2meg"....
If this is not sorted I am going to ofcom, and think customers should be compenstaed when the DLM cuts their profile..If I bought a car thats top speed was 100 mph only to find it limited to 20 mph I would sue the vendor...whats the ****ing Difference?
I have already emailed the mods..btw...have the phone number for CEO's office so better get this sorted or I'm gonna kick up stink...I mean One disconnection....and I consider BT ...wish I could get ANYONE else!!!!

I know that this will not really help but I would be very suprised if BT is responsible for cutting trees that effect any line unless the trees are on BT property.
I know that I have to keep trees near my line well away from it and that BT engineers do check (although they do accept that my line issues are never wind related).
I would suggest trying to get any branches connecting with the line removed, will not help at the moment but if the trees damage the line eventually then I think you would get charged for the repair.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

Stuck "Profile for everyone" with password

Hi there,
I have one user who have an old "Profile for Everyone" on his MacBook.
I'm not able to remove the the profile, because it has "PayloadRemovalDisallowed"
by password set, and the pwd is not known anymore (the admin has left)... *Grmpfh*
Are there any ways to remove it?
Thanks in advance!

Diane,
The only Monitor profile you should ever use is a device-specific one created for your particular monitor.
If you have not calibrated and profiled your monitor, thereby creating a monitor profile in the process, used the canned one provided by the manufacturer of youor monitor.
Wo Tai Lao Le
我太老了

Stuck profile?

Hi Mods.
Can anyone see if they can get my line retrained?
I spoke to support who advised me it would take upto to 16 days for this to happen. It's now been 21 days and nothing is happening. My router stats are below with the results of my latest speed test. Let me know if you require my telephone/account number and I'll PM you the details. FYI, my last ISP (UKOnline - LLU provider) consistantly gave me a connection speed of ~10mbps.
My pings and upload speeds are great, just need that download speed upped and I'll be a happy chappy.
Thank you.
1. Best Effort Test: -provides background information.
Download Speed
5103 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5103 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 1071 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.6:23.25:63.15 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
883 Kbps
0 Kbps
1071 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 883 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1071 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 9:04:40
Downstream
6,656 Kbps
Upstream
1,071 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
16.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 19.2 dB
Output power (Down/Up)
0.0 dBm / 12.4 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967262
CRC Errors (Down/Up)
632 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1350
Solved!
Go to Solution.

Have now made successful contact with BT, and a very helpful guy named Chris has tweaked the SNR from his end. My line stats are now as follows, and the sync rate is increasing daily - which is brilliant. My profile is still set at 5500, so I'm assuming there's still more syncing to come. Once it does 'top out' - how long before the profile settings increase does anyone know?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 4:15:22
Downstream
13,355 Kbps
Upstream
1,143 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 6.2 dB
Line attenuation (Down/Up)
35.0 dB / 19.4 dB
Output power (Down/Up)
0.0 dBm / 13.1 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
410808 / 1
CRC Errors (Down/Up)
95 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
740

Stuck profile - over 5 days

Hi,
A couple of weeks ago I moved my home office setup around and unwittingly plonked my router next to a Powerline network adapter on the same 4 gang extension. It would seem this sent my connection into an error spin and I only noticed it had dumped my IP profile from its usual 8Mb down to 2Mb.
I initially waited a few days to see if the profile would reset but figured I'd best remove the Powerline setup and put my router back to where it had been perfectly stable for the last three years. Hence a router restart over 5 days ago.
IP profile hasn't budged. I've done the requisite master socket shenanigans and as you can see from my router stats I have a perfectly healthy connection (Oh if I could only get ADSL2 out here in the sticks!)
Download speedachieved during the test was - 2.23 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Line state
Connected
Connection time
5 days, 9:34:45
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.1 dB / 22.0 dB
Line attenuation (Down/Up)
12.0 dB / 6.0 dB
Output power (Down/Up)
13.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
126 / N/A
HEC Errors (Down/Up)
N/A / 2
Error Seconds (Local)
93
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get your IP Profile reset for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Stuck Profile during training?

Hello,
I have recently switched to BT broadband from another ISP which used BT Wholesale.
My connection has been approx 14Mb for over 2 years without an issue.
For the last 4 days my line has been enabled with BT my connection speed has been exactly 8128 down 448 up.
No disconnections.
SNR 9.2dB, Att 26dB.
Based on previous experience I expected this to change and also be much faster.
Can someone advise on how to get this improved?
Thanks.

Hi
I am sorry to see you are having problems getting moved to ADSL2+
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951 Just contact the mod team and avoid phoning as they only ever get this subject confused there are many posts on the subject
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Help ! ADSL IP Profile Stuck at 2Mbps

I am having the same issue but the contact me link is no longer working
I am on a live chat with 1st line and she has run a line test and is now getting me to run a speed check dispite me already telling her I am geting 2Mbps rather than my ful potental can you help me contact openreach to reset this stuck profile
"I AM GOING TO SAY THIS AGAIN MY LINE SPEED IS STUCK AT 2Mbps I am geting DNS probe errors and connection time out error rather than the full potential speed of 16Mbps there is a link on your forum deating this open reach need to reset my stuck profile"

personal diagnostic
Speedtest speedtest@speedtest_domain diagnostic
Speed test

IP Profile Stuck - Connected at 8128Kbs getting 18...

Hi, Our line has been working perfectly for a couple of years testing at over 7-8000Kbps consistently. For the last few weeks it has been stuck at under 2000Kbs. As usual your BT "call centre" fobed me off with a remote desktop change of my WiFi channel, which clearly was never going to have any effect. Why your "remote" call centre are quite so useless is probably a topic for a different post. In the mean time could you please reset my line IP profile. Nothing has changed in the household setup and we still have all the filters connected. I genuinely believe this is just a stuck profile as it usually works very well. Here is a copy of my speed test from the BT Line Checker. Download speed achieved during the test was - 1842 Kbps For your connection, the acceptable range of speeds is 400-2000 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2000 Kbps Regards, Alex (Stuart's Son in Law)

Line state
Connected
Connection time
0 days, 0:38:12
Downstream
8,128 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
8.4 dB / 22.0 dB
Line attenuation (Down/Up)
9.0 dB / 5.5 dB
Output power (Down/Up)
13.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

BT Opt 3 with Fibre / Upload from 2 to 10megs

Hi
I had this installed about 2 weeks ago now and was estimated 14.8 and 5.6 respectively... Eng came and installed and got the full 38717 profile but was locked to the 2000 upload profile.
Connection has been rock solid with no disconnections.
I had a request for the 10000 profile to be applied which they did over night... which was very fast I must admit.
Anyway the morning came and the DSL light was out on the OR modem, so I rebooted it. Tested the connection and got the full 37~ down and 8~ up on a speed test... The BT Speedometer confirmed the profiles as 38717 10000... But the problem was that the line constantly dropped like ever 30 seconds just enough for me to run a test it seemed.
Anyway it remained off line for the rest of the day as it gives up trying to sync after maybe 10 times?
I made a phone call to support and they did a line check after I explained my issue. About 20 mins after getting off the phone from them, they line stabilised and didn't disconnect at all.
What I noticed is that when I do a speed check, is that the upload speed is at just below 2megs again... yet the profile states 10000k
My question is will this increase over time to the max stable possible? or am I stuck on 2000k even though the IP Profile states 10000... and also is there anything I can ask when I contact them?
I read that the line gets set to fast path from the first day if they have no line issues? is it possible that the line couldn't handle fast path with the higher upload speed?
Thanks
Nick

NEagle wrote:
Hi
I had this installed about 2 weeks ago now and was estimated 14.8 and 5.6 respectively... Eng came and installed and got the full 38717 profile but was locked to the 2000 upload profile.
Connection has been rock solid with no disconnections.
I had a request for the 10000 profile to be applied which they did over night... which was very fast I must admit.
Anyway the morning came and the DSL light was out on the OR modem, so I rebooted it. Tested the connection and got the full 37~ down and 8~ up on a speed test... The BT Speedometer confirmed the profiles as 38717 10000... But the problem was that the line constantly dropped like ever 30 seconds just enough for me to run a test it seemed.
Anyway it remained off line for the rest of the day as it gives up trying to sync after maybe 10 times?
I made a phone call to support and they did a line check after I explained my issue. About 20 mins after getting off the phone from them, they line stabilised and didn't disconnect at all.
What I noticed is that when I do a speed check, is that the upload speed is at just below 2megs again... yet the profile states 10000k
My question is will this increase over time to the max stable possible? or am I stuck on 2000k even though the IP Profile states 10000... and also is there anything I can ask when I contact them?
I read that the line gets set to fast path from the first day if they have no line issues? is it possible that the line couldn't handle fast path with the higher upload speed?
Thanks
Nick
I was in same position, after my profile was rose to 10 it took a few days for changes to occur. It's been about a week now and i'm still rising, 5.5 atm. Its a slow process
Option 3 with Fibre. (Quoted 10mbps/2mbps)
28th May 2011 -- 32.5mbps / 8.5mbps
Website checker is just so accurate!

**bleep** BT BBand **bleep** customer service.

Feb 19 called in after previously reporting BB fault. have now had 3 line test done.
Told problem inside house.
Feb 22? engineers came and test line replaced socket and said the fault was in the exchange and said that i would receive a new router and that the case would be open 5 days.
I waited in 3 days for a new router to arrive... Guess what one never arrived.
This was also questioned after this date and i was told one will not be coming.
feb 27 called in as problem still exsisted and they refused to pass me onto complaints. was told i could get to complaints via teh 150 number, but I could not find away to it.
feb 28th problem still not sorted and spoke to someone who offered me a new contract £25.35 all in the same package.
Why would I want to get a new contract for a faulty line????
(not sure of date.)
navamita mukherjee
said case closed
supervisor biplab ghosh
previous advisor incorrectly gave me wrong information.
1/3/11 12:17
zareen said it has been fixed again.
2/3/11 13:08
sucheta said there is now a fault.
throughput fault next update 31 may 2011
am entitled to rental rebate, never offered.
I am still waiting to receive a phone call concerning the rebate.
Its only been nearly 5 months...
Ive also called into customer services in may and june to which the repsonces where that the poblem is in the exchange and then my home and then the exchange and then that there is no problem/fault.
But guess what! I still have a problem, and my broadband is running like a bag of poo.
richard in india 13:29 13/6/2011
Doing line test
he tried to tell me that i was downloading at 7.6 meg when it was only 3998 kbs, stating that my DSL connection rate is what i am downloading at.
told nothing wrong and turn modem off for 20 mins
and he would call back
he never called back.
13june2001 19:24 shaid
asked for ofcom/oftel details trying not to give them...
supervisor claire
told they do not hold the information for ofcom.oftel
john bt technical help desk.
said there is a problem in the exchange
14 june 2011
john 13:24
tested and is at 5.4 meg
I saw a Bt engineer outside the exchange late june and asked him what the problem is, he said there is a problem inside the exchange! as I am not the only person to have a problem in the area.
I have continued to call into bt to complain about the service, where i feel i may as well not have bothered.
Because the people you talk to dont comprehend what you are saying to them and they try to fob you off with excuses and misleading bull **bleep**
for the last month my broadband has been up and down like a yoyo.
where for the last couple of days it has done an all time low and dropped down to a near constant 1 meg line.
called bt 2100 5th july 2011
yogesh
complaints
sanjesh in complaints,
raising complaint again and monitor speed profile.
abdus 11:51 am
6th july 2011 11am
20 mins waiting
laksnakshmi
0800800150
shabu would not pass me through to complaints
I have paid nearly £40 a month for nearly 5 months for a broken service, promised a router and waited in 3 days for it to arrive, wasted hours upon hours trying to get a fault fixed, that your staff have consistantly mis-lead me about and even trying to fob me of with right bad excuses...
£40 x 5 = £200
£80 a day for 3 days = £240
Countless hours wasted on the phone Ffffing PRICELESS! 15 hours £10 an hour £150
Are you going to compensate me for the mental stress you have put me through?
I have mental health issues and you as a company have pushed me past my limits on more than one occassion.
Regards
Madeingb.

Bad language is a product of compounded bad customer service.
If in the last four and a half months they had fixed the problem, we wouldn't be typing this on here.
Then there wouldn't be anything bad writen above.
But as the word under those stars and beep isnt actually a bad word, it was just another word for poop.
I dont see what is so bad about it.
Frustration?
Do you mean the frustration caused by asking someone politley to put you through to the complaints department and they refuse to? So you ask again, and they still wont put you though.
This happened more than once.
Four and a half months is plenty patient. Dont you think?
As you said the staff on here are far better than the ones on the phone and they have reset my profile and allowed my broadband to work better than 1 meg.
So the most recent compounded problem of the stuck profile has been fixed, now it just leaves the problem in the exchange with throughput to be sorted out now.
The problem I have had for the last 4/5 months.
Question everything or fall victim to authority.

Stuck Profile 2000k

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