Stuck while trying to install an Adobe program.

Never had this before...
I have been having difficulty installing the illustrator CS prog which I have downloaded from Adobe.
The set up freezes with a box called 'installer alert' which is [empty]!
The computer came with the Illustrator part of the CS suite installed on it, but there wasn't an uninstall facility, for some reason.
So I searched the computer for everything that had the word "Illustrator" and trashed the lot. But I note that Adobe Creative Suite shouldn't be uninstalled that way. Perhaps that's why I can't install the one which I just bought ??
Goodness knows what I can do to move on from here.....
So any advice will be gratefully accepted.
Thanks
John

OK - I'll try that - it seems a good idea.
I found some instructions for getting rid of CS at http://kb2.adobe.com/cps/331/331301.html.
I deleted all the files mentioned [but backed them up].
While I was doing that I found the free download Appcleaner, and ran that [like an excited pink piglet on a roller coaster]. But that didn't seem to fix it either.
I'll replace those files before I follow your suggestion - I'm getting into deep water here and can't swim well enough to chuck so much important looking stuff out!
Bed time here. Thanks for your attention - I'll do it in the morning.
J

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SQL*Plus: Release 11.1.0.7.0 - Production on Wed Jul 22 17:47:11 2009
Copyright (c) 1982, 2008, Oracle. All rights reserved.
Connected to an idle instance.
ORACLE instance shut down.
Connected to an idle instance.
ORACLE instance started.
Total System Global Area 1068937216 bytes
Fixed Size          2166536 bytes
Variable Size          427819256 bytes
Database Buffers     624951296 bytes
Redo Buffers          14000128 bytes
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ERROR at line 1:
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ERROR at line 1:
ORA-01507: database not mounted
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ERROR at line 1:
ORA-01109: database not open
alter tablespace TEMP2 add tempfile '/d01/oracle/TEST/db/apps_st/data/temp02.dbf' REUSE
ERROR at line 1:
ORA-01109: database not open
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ERROR at line 1:
ORA-01109: database not open
ORA-01507: database not mounted
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Connected to an idle instance.
ORACLE instance started.
Total System Global Area 1068937216 bytes
Fixed Size          2166536 bytes
Variable Size          427819256 bytes
Database Buffers     624951296 bytes
Redo Buffers          14000128 bytes
ORA-00205: error in identifying control file, check alert log for more info
BEGIN dbms_backup_restore.zeroDbid(0); END;
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ORA-00210: cannot open the specified control file
ORA-06512: at "SYS.X$DBMS_BACKUP_RESTORE", line 4652
ORA-06512: at line 1
ORACLE instance shut down.
Connected to an idle instance.
ORACLE instance started.
Total System Global Area 1068937216 bytes
Fixed Size          2166536 bytes
Variable Size          427819256 bytes
Database Buffers     624951296 bytes
Redo Buffers          14000128 bytes
CREATE CONTROLFILE REUSE SET DATABASE "TEST"
ERROR at line 1:
ORA-01503: CREATE CONTROLFILE failed
ORA-01565: error in identifying file
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ERROR at line 1:
ORA-01507: database not mounted
alter tablespace TEMP1 add tempfile '/d01/oracle/TEST/db/apps_st/data/temp01.dbf' REUSE
ERROR at line 1:
ORA-01109: database not open
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ERROR at line 1:
ORA-01109: database not open
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ERROR at line 1:
ORA-01109: database not open
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With the Partitioning, OLAP, Data Mining and Real Application Testing options
exit_code=0
Checking for errors ...
The database has not been successfully created. Shutting down the instance ...
SQL*Plus: Release 11.1.0.7.0 - Production on Wed Jul 22 17:47:20 2009
Copyright (c) 1982, 2008, Oracle. All rights reserved.
Connected.
ORACLE instance shut down.
Disconnected from Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
.end std out.
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Whats the solution??
Regards,
Rupdipt

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