Stuck white dot on corner screen when playing videos

So when i watch a video on youtube there is a stuck white dot on the screen. It only happens when i play videos though what is this its very annoying

Hello there, Ryanb1001.
The following Knowledge Base article offers some great steps for troubleshooting performance issues with apps on your iOS device:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thanks for reaching out ot Apple Support Communities.
Cheers,
Pedro.

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I have a green screen when playing videos, I have audio.

I am running windows 8.1 64 bit, explorer 11 and flash player 17.0.0.134 Why is my screen green when playing videos? I am trying to watch a show on CBS and it is doing the same thing. HELP!! I have tried the solutions on the troubleshoot page.

Could you try either of these FAQs to see if they help?
How do I disable or enable hardware acceleration?
Windows: how do I update the device driver for my video/display adapter?

I get green screen when playing videos in itunes

Hi I get a green screen when I play videos in itunes even in the store when i try to see previews. Any ideas what is wrong. I have quicktime installed.

Try to disable the hardware acceleration in the Flash Player.
See:
* https://support.mozilla.com/kb/Cannot+view+full+screen+Flash+videos
* http://www.youtube.com/swf_test.html (right-click the player: Settings)
Flash "Display settings" window:
* http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Adobe flash player green screen when playing videos

Hello,
I get this green screen when I play videos on my IE9 browser on a Win 7 (64-bit) desktop computer. This green screen appears when playing a video which uses the Adobe flash player (version 11.5.502.146) but happens only after the an initial portion of the video (entire video is loaded already) is played and the rest of the video is green screen and is played at accelerated rates, as if it was being fast forwarded. The audio from the video is also affected as it plays static of different frequencies.
The videos I've been watching are from http://xin.msn.com/ and http://www.youtube.com/. I've also tried to solve this with disabling hardware acceleration from the flash player's menu, and uninstalling and reinstalling and then rebooting the computer, both of which are different attempts which did not resolve the issue.
Help to fix this issue on hand will be greatly appreciated.
Many thanks

Please try the solution outlined in the post below and let us know how it works for you.
http://forums.adobe.com/message/4865912#4865912
Thanks,
Chris

HP 15 Notebook PC - Green screen when playing video

I have got a new HP 15 Notebook PC. When I try to play a video on Youtube or Iplaye I can hear the sound but don't get a picture, I just get a green screen. How do I correct this.

Hi,
Try the following.
Right click on the video ( green screen ) and select Settings.
Remove the tick from the box next to 'Enable Hardware Acceleration' and then click close.
Refresh the current page and see if the video now plays Ok.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

How to get rid of black screen when playing videos

When I try to play any videos on PC all that will show is a black screen.
Can here the audio but video screen is completely black.
Solutions???

Hello there JK74,
Here is a great article for troubleshooting issues with either QuickTime or iTunes playing back videos.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
It might be a bit lengthy but it is pretty thorough.
Regards,
Sterling

Black screen while playing video in itunes

I am currently running itunes 11.1.2.32 on a windows 8.1 (64 bit) pc. I had to reinstall itunes when switching from 8.1 preview to 8.1 due to download issues. I now have a black screen when playing videos in itunes. Audio still works. Suggestions?

I've had the same problem. Tried switching from the built in Intel video to an nVidia graphics card, reinstalled cursed a lot.
Finally got it working the hard ware. Built a virtual XP machine (like the SP support system in Windows 7). Installed itunes in the virtual machine and can now watch my movies and tv shows. Both itunes and Windows 8.1 seem to be "not ready for prime time". I wish MS wouldn't have tried to make a computer look like a cell phone/pad.

There's a soft white dot on the screen of my new MacBook Pro Retnia

There's a soft white dot on the screen of my new MacBook Pro Retnia That is visible especially when the background is light. It isn't a sharp dot but rather a soft blurred looking dot. Does anybody else have something like this or does anyone know what it is? I'm thinking its s dead pixel but it doesn't look like one that i've seen on other lcd displays.
I set my desktop background to a 50% grey and that's how I found it. Now that I did, i can't stop looking at it. I tried to take a pic of it its in the center of the photo. Its not easy to see on the photo but, its very easy to see on the display. Oh and its not dirt or something on the surface. Not sure if i should go to the genius bar on it. I am worried that it may get worse. Any input is appreciated.

I also had this problem, same make and model and specifications as you have. Brought it into Apple and also called them about. They stated they have not heard of this yet although I find that hard to believe with the # of cases on this being reported. Must have been a bad lot or batch of Retina MBP's that were made and this got by quality control. But they were okay with giving me a new one on the spot.
As you said, doesn't show on darks but on whites; oh boy it sure does and it is annoying on photo editing and documents where white is all you see; about 1.5mm x 1mm big and bright like a little star. Very hard to detect at first unless you have the white background up as wallpaper.
I sent my MBP back for a replacement and told them I did not want a repair on a computer that was less than 3 weeks old. Stuff happens and no one is perfect so long as Apple and their resellers stand by and make amends by issuing new MBP's. I did not buy mine via Apple direct this time, but rather used a authorized Apple reseller and fortunately they agreed to issue a new one. Keeping fingers crossed.

Green screen issues when playing videos in fb + youtube

at first i noticed a re-occurring problem when playing videos via facebook or youtube. A green screen randomly appeared now and then until i reset the laptop. I tried many things, including one suggestion to change quality option from 480p to 140p via settings option in youtube. It worked on some occasions, was able to view video as the green screen disappeared. Of course, as expected, image quality suffered. I contacted Lenovo to inform them of issues I was having with viewing videos, they advised it was a problem with the adobe software and that I should check to see if I have an updated version installed on my laptop. (currently running O/S windows 8.1 and IE 11), I downloaded chrome, fortunately, I am able to view videos in youtube properly even though they appear as a green screen in IE 11. Not so lucky with facebook however, green screens in IE when playing Facebook video uploads appear as black screens in chrome. I reset the laptop and everything appears to be running fine. Is this an adobe software issue? Lenovo seems to think so, Seeing as how others experience the same issue regardless of the make and model of laptop, they may be right.

Please work through the video troubleshooting guide.
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

.mov from 4S is black screen when played with QT and QT 7/lion

Q1. .mov from 4S is black screen when played with QT and QT 7 on lion/mac book pro.
Q2 Also I want to burn it in DVD with common video format. Any recomment free burner software?
Very very very urgent!! Please help.

Hello there,
I have a similar problem! Windows 7 shutdown unexpectedly and since that I can not reboot in windows anymore only with safe mode where everything is a mess.
Also when it's trying to reboot in windows a blue window appears,says something about drivers and it is counting something (79.78...till100)but I m not able to read it cause it disappears immidiately and then black screen and then it turns to reboot in mac which works fine.
I m sorry if I confused you with my english...
If anyone knows please help!
Thanks

Theres a tiny white dot on my screen and it won't go away?

I want to know how to get the tiny, cloudy, white dot on my screen to go away. It's directly to the left of the center of the screen. I have restarted my 2014 brand new macbook air and it won't go away. Please help.

You can return a new Mac within 14 days of purchase.
Try Reset PRAM.
Some of the display settings are stored in PRAM.
Reset PRAM: http://support.apple.com/kb/PH14222
If this does not help, contact Apple.
Genius Bar reservation:
http://www.apple.com/retail/geniusbar/
Best.

Need help urgent,my iphone is stuck at connect to itunes screen.when i restore with itunes it shows error -1. please help me

need help urgent, my iphone is stuck at connect to itunes screen, when i restore it using itunes, it shows error -1...may someone help me plz....

See:
iOS: Unable to Update or Restore
http://support.apple.com/kb/ht1808

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Please post a screen shot of your display. It will help to determine what needs to be done.
Ciao.

Green screen when playing any Quicktime movie within a browser

With all the latest Apple updates installed, I now see only a blank green screen when playing any Quicktime movie within any browser, Safari or Firefox. Audio is fine, but the video shows just a key frame initially then goes blank green when it starts playing. If I download the movie, it will play fine in Quicktime Player. This applies to any Quicktime movie, on the Apple site or any other site. But, streaming movies that are .wmv files play fine, thru the Flip4Mac plug-in. On my older G4 Powerbook, with 10.5.7 and the latest Safari and Quicktime. there are no problems. And until recently the Intel Macbook was fine, too. But something that was installed has messed up Quicktime in some fashion so it no longer plays streaming Quicktime movies in a browser. Do I need to remove and re-install some component? Downgrade to an earlier version? I recently installed CS4 and the latest Canon digital imaging software that comes with their cameras. Might any of these have messed up how Quicktime works? -- Alan

Hi,
I logged out then back in a Guest User with minimal access, ran Safari and streaming movies still would NOT play in browsers.
I then logged back in as me, with Admin access, and ran Disk Utility to first: Verify the Disk -- all was OK.
Then did a Permissions repair. And these were the permissions needing repair, below: A lot of them! And many pertaining to Quicktime. Unfortunately, doing this made no effect. Still no improvement. And running the Permissions Repair again produced the identical list of repairs. It says they have been repaired but not so, apparently.
I thought this must be the issue. But then I did the same thing with my older G4 Laptop (but also has the latest OS 10.5.7, Safari 4.02 and Quicktime 7.6.2 and other Apple updates, albeit for Powermacs not Intel), and which has minimal applications on it (it serves as a media server for the stereo) and it plays movies fine. But ... doing a Permissions Repair on it produced a similar list and they also would not repair (doing a Repair again a second time produced the same list). Yet it plays movies fine. So I'm stumped.
a) why are the laptops refusing to repair their permissions?
b) and might this be the problem on the Intel machine.
Is the answer removing Safari and installing an earlier version (I have a stand-along installer for v.4) and/or doing the same with Quicktime (I have 7.6).
Thanks,
-- Alan
Repairing permissions for “Macintosh HD”
Reading permissions database.
Reading the permissions database can take several minutes.
Permissions differ on "System/Library/Frameworks/CoreVideo.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/AirPort Base Station Agent.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "Applications/Utilities/AirPort Utility.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "System/Library/Components/CoreMediaAuthoringPrivateComponents.component/Conten ts/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versions/ A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/AVC.plugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/IIDC.plugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/MPEGAudioDecoder.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/MPEGLayer2AudioEncoder.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/Tundra.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/Resources/VDC.plugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CodeRes ources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeComponents.component/Contents/CodeResources" , should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTimeJava/QuickTimeJava.bundle/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/AppleVAH264HW.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTime3GPP.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/CodeResources" , should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeH264.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/CodeResourc es", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeImporters.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeMPEG.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeMPEG4.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeStreaming.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/QuickTime/QuickTimeVR.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "Library/Internet Plug-Ins/QuickTime Plugin.plugin/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Library/Internet Plug-Ins/QuickTime Plugin.webplugin/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "System/Library/Frameworks/QTKit.framework/Versions/A/Resources/QTKitIBPlugin.i bplugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Spotlight/QuickTime.mdimporter/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "System/Library/Frameworks/QuickTime.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "Applications/QuickTime Player.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/QuickTime Player.app/Contents/PlugIns/AnnotationInspector.propPane/Contents/CodeResources ", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/QuickTime Player.app/Contents/PlugIns/AudioSettingsInspector.propPane/Contents/CodeResour ces", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/QuickTime Player.app/Contents/PlugIns/DataRefInspector.propPane/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/QuickTime Player.app/Contents/PlugIns/HintTrackInspector.propPane/Contents/CodeResources" , should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/QuickTime Player.app/Contents/PlugIns/NetworkInspector.propPane/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
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Permissions differ on "Applications/QuickTime Player.app/Contents/PlugIns/VisualTrackInspector.propPane/Contents/CodeResource s", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "System/Library/PreferencePanes/QuickTime.prefPane/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PreferencePanes/QuickTime.prefPane/Contents/Resources/QTAdvance d.prefPane/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PreferencePanes/QuickTime.prefPane/Contents/Resources/QTAdvance d.prefPane/Contents/Resources/QTMediaKeys.bundle/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PreferencePanes/QuickTime.prefPane/Contents/Resources/QTAdvance d.prefPane/Contents/Resources/QTMime.bundle/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PreferencePanes/QuickTime.prefPane/Contents/Resources/QTAdvance d.prefPane/Contents/Resources/QTTransport.bundle/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
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Permissions differ on "System/Library/PreferencePanes/QuickTime.prefPane/Contents/Resources/QTStreami ng.prefPane/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
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Permissions differ on "Applications/iTunes.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
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Permissions differ on "System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/AppleMobile DeviceHelper.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/AppleMobile Sync.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/CodeResourc es", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/BlackAndWhiteEffect.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/CubeTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/DissolveTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/DropletTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/FadeThroughBlackTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/FlipTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/MosaicFlipTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/MosaicFlipTransitionSmall.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/PageFlipTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/PushTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/RevealTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/SepiaEffect.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/TwirlTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/iPhotoAccess.framework/Versions/A/Resources/P lugins/WipeTransition.IAPlugin/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Components/AudioCodecs.component/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
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Permissions repair complete

Blue screen when running videos

Hi
I have a pavilion dv6 laptop product number XE056EA#ABV
I get blue screen and computer crashes when i run videos. Recently I received help from HP community and downloaded the latest graphics adpater dirver. The problem was solved when using google chrome. however when i tried internet explorer the problem still persists. I made sure I have the latest version of explorer. This happens when i use youtube or andy video streaming in any web page.
I appreciate your help

HI @maha_diwan ,
Thank you for your inquiry, I will try my best to help you!
I grasp that when playing videos your computer crashes unless you are using Google Chrome. You have updated the graphics drivers.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to aid with HP updates?
There is a bios update for your notebook. If you have not done that update, I suggest contacting HP support for assistance as it does have a potential to cause damage. Updating the BIOS
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Here is a link to Resolving Video and Graphics Issues that will guide you through some troubleshooting.
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Stuck white dot on corner screen when playing videos

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