Stuck with a horrible phone

Question

I started a contract with Verizon on the 25th of June, and was told I had two weeks to return the device for an exchange.
My Droid 2 is constantly freezing, rebooting, and will stop recieving calls and texts.
So when I show up 2 weeks later, they tell me they accidently told me the wrong timeframe to exchange my phone. They said 2 weeks, when the policy is 14 days starting on the day you bought it. So really 2 weeks minus one day.
So I call into the support line, and a Verizon rep is extremely rude and keeps telling me it is my fault.
I want nothing to do with Motorola, or Android anymore.
This is ridiculous that i am at fault because a rep was mistaken on their policy. I am forced to either pay $500 for a new phone, or suffer through 2 years of dropped service, and a broken phone.

Answer 1

Thank you for your inquiry and I understand your frustration over issues with your phone. Thank you spottedcatfish for your suggestions on resolving this issue. 
First, I just want to clarify that if you purchased the phone on June 25th, the WFG return policy would end July 8th, which is 14 days, or two weeks from purchasing the phone. I apologize for any confusion the wording may have caused, but the date would remain the same in either case. 
With the issues you are having with freezing, is this happening within or after using a certain application? When you were having issues receiving calls and text messages, was the phone still showing signal? Have you tried removing the battery while the phone was still on? You can also delete cache from applications to see if possibly a memory issue may be causing the freezing issue. Settings>Applications>Manage Applications>All>Application>Clear data/cache. Do this for larger sized applications and any applications you may be noticing this issue with.