Stuck with a message on the touch screen - checking device

This is an officejet 8500 wireless - the computer OS is Vista 64
The touch screen on the printer is stuck with a message that says "checking device"  I cannot cancel or stop unless I unplug the printer. This occured after a paper jam.

First, make sure there are no little pieces of paper left in the printer. This document can help you check it out:
Paper Jams.
If you still get the message on the screen, pull the power cord out while the printer is turned on. Wait 15 mseconds. Hold down the # and 6 keys on the front while you plug the power cord back in. This should reset the printer and, with luck, will clear the message.
I am an employee of Hewlett Packard.
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