Stuck with my phone :(

Question

Hell started once I joined Verizon. Joined my sister plan to bundle up and supposed to save money. Went to the store and left happy thinking we got a great service. My sister gave me her Iphone 4 and she upgraded to the Iphone 5 and that was that everything was supposed to be dandy carried over with insurance plan and everything. Load and behold out first bill comes, notice it was about 20$ more than the verizon guy said it was going to be. We later figured out that he explain the prices a bit off but that fine he did a little mistake, we try to call customer service and tell them nothing they said he was right but said and wrote down wrong info. They did nothing so we lived with it, thinking oh well that 240 dollar we wont be able to get back. Then another hit to the face, they never carried over my sister insurance to the new line. So now I just stuck with a cracked phone and sadness from a company full of lies. They wouldn't ever offer the new contract deal for the new phone I need, contract was start less that 4months ago. I will most likely just cancel the line and take the 200 dollar hit and go back to t mobile, will end up being the same price as buying a new one from Verizon.  Just had to vent.

Answer 1

Why would they give you a new contract when you are only four months into your first one? Imagine if they did allow this, and let you tack an additional two years on your existing contract. You would now be bound to a 40 month contract with the device you picked. Then add another two years when that phone breaks...you could be in contract with Verizon for a LONG time if this was allowed. It doesn't make sense, so Verizon simply doesn't offer it.  It sounds like your sister took advantage of you, adding a line so she could upgrade early, leaving you with an old phone and no options. I would suggest finding out when her upgrade is and use that when you can, and In the meantime,  buy a used phone if yours is no longer functioning correctly.