Stuck with the software update process (to the 8.1.3) and didn't find any help on the Support section, what can I do?

Dear Community
For the second time I tried upgrading my iPhone 5S to the latest software, the iOS 8.1.3, but as I expected, it failed. The process stops and my phone gets stuck on the same "software upgrade screen" without proceeding. The first time this happened I had to contact the iDoctor/Apple Support to get some help. However I was told there was nothing they could do, so, as my phone was still in warranty, they gave me a new one. I tried reseting,'backuping', restoring and syncing, but none of that helped. I look forward to hearing from you and I hope you can help, because I am still with a non-working cellphone. Thank you,
Yours faithfully,
Bruna

If this is the second iPhone that does that, visit an Authorized Apple Service Provider or Apple Store instead of contacting Apple Support over the phone. They can update the phone for you, just to make sure that your backup data or iTunes on your computer has nothing to do with that.
You can find Authorized Apple Service Providers or the next Apple Store by using this link:
iPhone - Contact Support - Apple Support

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