Student and Teacher Edition order form yet to be addressed.
On 28 or 29 December I forwarded a completed Student and Teacher Edition order form located on the Adobe website and I think I recall that Adobe stated in response that the order would be reviewed and replied to most likely within 30 days. I have yet to receive a reply in the last 45 days and would appreciate this query being directed to the relevant section of the company for its attention. Thank you in anticipation.
Sincerely
Geoff Ballis
Message was edited by: Geoff Ballis
Geoff,
I have forwarded the same to the relevant team and they would be contacting you shortly.
Mandhir
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Student and Teacher Edition order fulfillment form
hi, i´ve already bought student cs5 version but i can´t find Student and Teacher Edition order fulfillment form to receive my serial number. maybe i´m blind
This is the worst "customer service" experience I have ever had with a software company.
Following the instructions that came with the product landed me here:
http://www.adobe.com/cfusion/support/index.cfm?event=opencscase&loc=en_gb&issue=z015&csedu type=ste
A service alert - even though the time is well outside that specified in the alert.
Following the instructions in the previous post did take me to a form asking for my coupon code. But it wanted a 14 or 16 digit code - while the code on my coupon is 12 digits (13 including a hyphen). Is this some sort of cruel joke?
Of course the telephone number for service only works 9 to 5 Monday to Friday. Are they kidding? That's less than 1/4 of the time!
I can't believe in this day and age that registering a product can be so painful and frustrating. Maybe a class action law suit would get Adobe's attention as they clearly don't have the least idea about expected levels of service.
Grrr. -
Where is the COUPOON CODE - Student and Teacher Edition order fulfillment form
I'm trying to complete the form of Student and Teacher Edition order fulfillment.
And I couldn't find the 'COUPON CODE' which it said is on the upper left corner of box insert.Contact S&T support by phone or web chat.
Mylenium -
Where's The CS6 Complimentary Upgrade for The Student and Teacher Editions?
I bought the student and teacher edition of CS5.5 Design Premium a couple of weeks ago and got the email telling me how to get my complimentary upgrade to cs6 a few days ago. When I went on to adobe.com to look up the pricing for the student and teacher editions of the cs6 programs, there is no upgrade option (the only price shown says "Full from 449.00"). When I looked up pricing for the non-student and teacher editions, the upgrade option is there.
Are the upgrades for Student and Teacher Editions not available yet? Is there anybody else who bought the Student and Teacher Editions having this issue, or is it just me?I talked with someone from Adobe earlier and they told me that I cant upgrade to another student and teacher edition but I can upgrade to a retail version still at no cost. They also sent me a link to a page telling me more about how to claim the upgrade, and the page mentions a "coupon code" that I have to enter during checkout.
This was the email I got:
Free upgrade to Creative Suite 6
Thank you for your recent purchase of Adobe® Creative Suite® software. We're pleased to inform you that your purchase entitles you to a complimentary upgrade to the equivalent CS6 product (download version only).
To redeem your complimentary upgrade, follow these steps:
1.
Find your equivalent CS6 product here.*
2.
Once you locate your equivalent CS6 product, select the “Upgrade from” option and complete all the required information.
3.
When your information is complete, select the “Add to Cart” button (the promotion price of US$0.00 will be displayed).
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Finally, select “Checkout” to complete the process.
You have until August 5, 2012 to redeem the offer. Thank you for being our customer. We value your continued loyalty.
Adobe Systems Incorporated
Learn more about what's new in Creative Suite 6.
* If your CS6 product equivalent is not displayed, you will have to select “Products” from the top menu and find your product equivalent through adobe.com.
The email didnt include a coupon code, and I followed the steps but the price remains at the regular upgrade price. I read on the "how to claim" page the associate showed me that I would be getting a code no later than May 31st. Do you think this email was maybe informing me that I am eligible for an upgrade and that they would send me a coupon code at a later date?
Mattgp -
Student And Teacher Edition CS6
Hi,
I do not have the serial number of my student and teacher edition of CS6. How can i obtain this and what information do i need to submit to Adobe to get the serial number.
ThanksEducation FAQ
Adobe Student and Teacher edition order fulfillment | EMEA, APAC
Redemption Code Help
Mylenium -
Hello all,
I wanted to buy the Adobe Photoshop CS6 Extended Student and Teacher Edition which I would be eligible to buy
but as it seems, the Paypal option in the adobe store doesn´t seem to work.
I already contacted the customer service "Kundendienst" but they told me that they don´t offer paypal - odd because as you can see it is on their own site..?
Since I don´t own a creditcard nor do I ever want one *, I also asked for a secure and good payment method called "Lastschriftverfahren" so I could easily give adobe money from my bank.
that option also isn´t available.
* http://www.golem.de/news/datenhack-adobe-warnt-deutsche-kunden-vor-kreditkartenmissbrauch- 1311-102806.html
is there a way for a student to order a full offline version of Photoshop?
I really don´t want to stand in the rain of that cloud.
* http://www.golem.de/news/27-stunden-ausfall-adobe-creative-cloud-laesst-anwender-im-regen- stehen-1405-106542.html
like being forced to stay of photoshop just because a hacker again compromised the adobe servers.
I would be actually glad to give money to adobe but what would be a possible way now?
there are alternatives like Photoline, Corel and so on but I would love to try it with Adobe first.Amazon oder MediaMarkt oder Gravis oder, oder, oder...
Mylenium -
to purchase lightroom 5 for student and teacher edition, upon check out "Error in Your Order. Account registered for a different country." Please help, thanks.
Hi boags2014,
Please refer this link and know the work-arounds for the same:
How do I complete a purchase when I get an incorrect "country" error?
Regards,
Anubha -
Creative Cloud Student and Teacher Edition .I use the Macbook.I got the mail that said my order was checked,but I don't get the number.So I still use trial.Hoe can I change my character into member?
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I purchased Photoshop Lightroom 5 student and teacher edition on June 11, 2014 and installed it on my Mac Book Pro Lap Top. My computer was recently stolen from my locker at the university. Can I reinstall this software on the new Mac Book Pro that I purchased?
This is a user-to-user forum that is primarily supported by other users such as yourself who have no affiliation with Adobe. It is never a good idea to post your serial number on a public forum. We don't have any access to Adobe records, and your serial number is now available for anyone to use. Bad choice. You can download the latest version of Lightroom 5 from the following website and use your serial number (hopefully) to activate it.
Product updates -
I received a redemption code for Adobe Creative Cloud for ETLA from my school and signed up with the redemption code but now it is saying that I only have Online Creative Cloud Student and Teacher edition (one-year). What can I do to change it to the Adobe Creative Cloud for ETLA that I need for my college courses.
I do not understand your issue, ETLA is just a educational form of CC, you have redeemed CC using redemption code on Jan 20, 2015, it valid for an year.
Are you talking about how to use it offline as desktop app, then you can use the CC without internet for up-to 90 days, you need to log in once in 90 days to keep the CC active.
Hope this answers your question.
Regards
Rajshree -
Submitting academic proof for Adobe Creative Cloud Student and Teacher Edition
I was contacted to validate my academic status for a Creative Cloud Student and Teacher Edition I purchased via adobe.com on May 14, 2014. The Education FAQ page (http://helpx.adobe.com/x-productkb/policy-pricing /education-faq.html) states:
"Submit your proof of eligibility when you place your order. If you have a pending order, go to My Orders in your Adobe account, and click Submit Proof."
However, when I go to My Orders page, there is no link saying "Submit Proof". I do have my proof readily available, but I am not sure how else I can submit it.
I was told my subscription would be canceled in if I could not prove my academic status within 14 days (it was sent on July 2nd), and am still awaiting a response from Adobe Customer Support. So any help would be greatly appreciated.Thank you! This page helped.
I also read through another thread (Where to submit proof? No submit proof button) that provided a link where I could send proof. -
Adobe Photoshop CS5 Extended Student and Teacher Edition
I would like to buy Adobe Photoshop CS5 Extended Student and Teacher Edition. Is that still available?
Here is link to academic version qualifications. http://www.adobe.com/education/eligibility-guide.edu.html?showEduReq=no
You probably still have to have proof wherever you order from. -
but the dvd only got set-up.exe (only for windows)??? how can i install it to mac?
Student and Teacher Edition InformationBakz did you just purchase CS6? If so you may want to work with your reseller to obtain a Mac version of the license.
If that fails then please see Order product | Platform, language swap for information on how to request a change of your Windows license to a Mac OS license. -
I purchased “Adobe Captivate 8 Student and Teacher Edition” for Mac on 7/31/14 and it is now 12/17/14 (only 5 months later) but it is showing as “Not applicable” when I go to download (maybe re-download) the program. I understood that I would be able to use the application on 2 computers, one at home and one at work. I think I’ve downloaded the program at home one time but have yet to install and activate it. I now have a new computer at work that can support that program and want to install the program on my office computer, but cannot download it again. Please advise.
It seems like that you have purchased a subscription for Captivate 8. In subscription you do not require any serial number. Subscriptions are activated on the basis of your Adobe Id. When user will install Captivate he has to sign in with the same Adobe Id under which they bought subscription. It will get activated after successful sign in during the installation.
As far as the installer is concern there is no difference in the trial version installer or purchased version installer. The installer is same for trial and purchased copy. All user needs to do is sign in during the installation if it is a subscription or use his serial number if it is a perpetual license or volume license.
You may download the trial version from the link mentioned above and then use your Adobe Id to activate the subscription.
Please let me know in case you need any further information.
Regards,
Rajeev. -
Student and Teacher Edition (AU) ..types of universities..
Hi, I'm from Australia. I want to purchase a Student and Teacher edition. I study at... https://www.open.edu.au currently. I have a student card from them that I could use for verification, but I'm not sure if they would be eligable. See, they are called "Open Universitites" but they send you to other unis to do the work with... e.g. in my case, Griffith University (which I know Griffith would most likely be okay, but I don't have a proper ID from them).
Yes, they do have courses longer than 2 years. I'm just not sure if I can use Open Uni as proof, or if I would have to hunt down some document to show from Griffith.
If anyone has any clue to this, help would be appreciated. If it is out of the scope of your expertise, coud you at least direct me to an email adress or something from adobe I can send my question to? Everytime I try to find a form of contact with them offically, the criteria of my question doesn't quite fit, so I'm confused.
Thanks in advance. I just don't want to buy a program and find out I'm not actually eligable for the student edition!Hi Sathana, your best bet is really to contact Adobe's Customer Support directly and ask them... or try [email protected]
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