Student and Teacher Edition order fulfillment form

hi, i´ve already bought student cs5 version but i can´t find Student and Teacher Edition order fulfillment form to receive my serial number. maybe i´m blind

This is the worst "customer service" experience I have ever had with a software company.
Following the instructions that came with the product landed me here:
http://www.adobe.com/cfusion/support/index.cfm?event=opencscase&loc=en_gb&issue=z015&csedu type=ste
A service alert - even though the time is well outside that specified in the alert.
Following the instructions in the previous post did take me to a form asking for my coupon code. But it wanted a 14 or 16 digit code - while the code on my coupon is 12 digits (13 including a hyphen). Is this some sort of cruel joke?
Of course the telephone number for service only works 9 to 5 Monday to Friday. Are they kidding? That's less than 1/4 of the time!
I can't believe in this day and age that registering a product can be so painful and frustrating. Maybe a class action law suit would get Adobe's attention as they clearly don't have the least idea about expected levels of service.
Grrr.

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