Student CS6 redeem code not working...

I am a student and I got the CS6 web and design edition (very excited) I did the hooplah with getting my product number certified and me as a student is all gravy, but I am trying to get things finished, I have my redeem code and when i try to submit under the "Get Serial" link, to get the serial and a download, It says that it hasn' been activated and that i need to contact the store i bought it from (my school) But... i don't understand why its not working...
Please help!
Elle

Hi Hazelle,
You might want to check the KB : http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-redemption-code
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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    <td height="5" colspan="4"><img src="common/images/spacer.gif" width="1" height="1"></td>
    </tr>
    <tr>
    <td height="30" align="left" valign="top" colspan="4">
    <%@ include file="_footer.jsp" %>
    </td>
    </tr>
    </table>
    </td>
    </tr>
    </table>
    </body>
    and here is db.jsp
    <%@ page import="com.oreilly.servlet.MultipartRequest,java.io.*;"%>
    <%!
    String nl2br(String str){
         str=blanknull(str);
         return str.replaceAll("\n", "<br>");
    String addslashes(String str){
         str = str.replaceAll("'", "''");
         return str;     
    String getExtention(String str){
         int pos = str.indexOf(".");
         return str.substring(pos,str.length());
    String getExtention1(String str){
         int pos = str.indexOf(".");
         return str.substring(pos+1,str.length());
    String convertFileSize(long size) {
         int divisor = 1;
         String unit = "b";
         if (size >= 1024 * 1024) {
              divisor = 1024 * 1024;
              unit = "M";
         else if (size >= 1024) {
              divisor = 1024;
              unit = "K";
         if (divisor == 1) return size / divisor + " " + unit;
         String aftercomma = "" + 100 * (size % divisor) / divisor;
         if (aftercomma.length() == 1) aftercomma = "0" + aftercomma;
         return size / divisor +  " " + unit;
    String highlight_key(String str, String key,String color){
         //str = str.replaceAll("(?i)"+key, "<font color='"+color+"'><b>"+key+"</b></font>");
         return str;
    String first_sentence(String str, String key){
         int pos = str.indexOf(".");
         if(pos==-1){
              pos=str.length();
              return str;
         String str1=str.substring(0,pos);
         int pos1 = str1.indexOf(key);
         if(pos1==-1 && pos!=str.length()){
              str=str.substring(pos+1,str.length());
              return first_sentence(str,key);
         else{
              return str1;
    String blanknull(String s) {
    return (s == null) ? "" : s;
    String removeslashes(String str){
         str = str.replaceAll("''", "'");
         return str;     
    void sendmail(String to,String from, String subject, String message){
    //String from="[email protected]";
    //String to="[email protected]";
    try{
         SmtpClient client = new SmtpClient("mail.xxxxx.xxx");
         client.from(from);
         client.to(to);
         PrintStream message = client.startMessage();
         message.println("To: " + to);
         message.println("Subject:  "+subject+"!");
         message.println(message);
         message.println();
         message.println();
         client.closeServer();
      catch (IOException e){     
         System.out.println("ERROR SENDING EMAIL:"+e);
    %>
    <%
    Connection conn = null;
    //String dbUrl = new String("jdbc:mysql://localhost/toshiba?user=root&password=");
    Class.forName("oracle.jdbc.driver.OracleDriver").newInstance();
    conn = DriverManager.getConnection("jdbc:oracle:thin:@10.0.112.92:1524:cweb","mhunter","chester");
    Statement smt = conn.createStatement() ;
    String path=getServletConfig().getServletContext().getRealPath("admin");
    String imagepath=path+"/product_images";
    String tagpath=path+"/tag_files";
    String newspath=path+"/news";
    String envpath=path+"/env_images";
    String resumepath=path+"/resume_files";
    String pagepath=path+"/pages_files";
    String downloadpath=path+"/download_files";
    %></a>

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