Student eligibility

I have sent my student eligibility to adobe over 2 weeks ago and have still not received the serial number. How can I get them to respond?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Similar Messages

I have been awaiting the student eligibility document for months...

My order has been stuck in this phase for a while. Was I supposed to send something else in? It was never really made clear

Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years
-One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
Redemption Code https://creative.adobe.com/educard
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

Proving Student Eligibility

I bought Adobe CS6 Design Standard Student Teacher Edition from Apple. It seems I have to prove my eligibility before I can recieve a serial number via email to activiate my product. How and where do I prove my student eligibility?

If you are from Finland, you will probably have to submit all the stuff to your local reseller. This has nothing to do with the online verification for US and other customers. Check your regional S&T pages. Presumably you have to go through Sweden, because as far as I know that's where Adobe has it's support for Northern Europe. They will also give you the serial number.
Mylenium

Pre-determining student eligibility

Hope someone can help since Adobe apparently doesn't answer questions about their products until you purchase them.
My son, a college student, wants to purchase Lightroom 5 on disc, without a Cloud membership. Cannot seem to get to that point at Adobe.com; without the membership it seems all that is available is the full-priced version.
He found what he wants online, but we apparently have to order it, open it, put in the product code and check eligibility. Then, if for some reason he isn't eligible (Adobe won't let you see all the questions they are going to ask until you enter the product code), then he has a totally useless disc since he couldn't return it.
Has anyone found a way to PRE qualify so that you know before you open the package if you're eligible?
Thanks!

Rgmcadoo I am sorry but most software titles available from Adobe are download only at this time. You are welcome to burn the installation files to a DVD or copy them to an external hard drive.
If you don't have high speed Internet access available then you may want to consider utilizing a USB drive and downloading the installation files at a public library. You can find additional details on how to download purchased software at Find a download link on Adobe.com.

Student Eligibility Question

I'm a little unsure about my eligibility for a student discount. I'm attending an accredited college (Or at least it should be. Cambrian College, Sudbury Ontario) and have just started my first semester of a full time two semester program. The thing I'm a little unsure about is this part of the guide:
"University or college — students enrolled at a higher education institution defined as an accredited public or private university or college (including community, junior, or vocational college) that grants degrees requiring not less than the equivalent of two years of full-time study*"
Now, I'm not enrolled in a two year course, however the college does provide more than 2 year full time studies as well as some that are one year (Two semester) full-time certificate programs like mine. (As well as three year, etc.)
Is it asking that the college just has to provide that or do I have to be in it? I'm sure I'm reading it strange, I just want to be absolutely sure!
Thank you!
Ayla

You are eligible. Even if you are enrolled there is no certainty of a degree. The language is to prevent professional training programs (example, a school that only provides training in Adobe or prepress software) students from obtaining the software at discount.

If your student eligibility is questioned, do you need to reinstall any sofrware that was already downloaded after everything is straightened out?

Had a question from Adobe about proving my student status. Cleared it up with no problem. One day went by, then I tried to start Photoshop CC and it comes up, but seconds later stops working! Maybe I'll try rebooting my computer. Any other suggestions? Do I need to uninstall then re install the program?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Student eligibility date ending before 12 month contract

If I am no longer a student before my 12 month prepaid CC contract is over, will Adobe discontinue my access to CC?

Hi setefano
You will have access for the duration of the membership - it won't be discontinued.
Thanks
Bev

Adobe has not responded to my Student Eligibility information I sent

On 5 June 2014 I completed the Adobe online web form with proof of Student Status for Photoshop Elements12 and Premiere Elements 12. I attached a scanned letter from the school and sent it to Adobe. I received a Case number (#0213127897) by email sating I would receive further info from a customer services representative. But I have not had any response yet. How can I chase this up with Adobe?

Try customer service:
Contact | Adobe

Student Eligibility Verification

When I try to verify that I am a student, I cannot pull up the institution I go to. I enter in the State, and City and then when I attempt to choose an institution nothing shows up when I click the bar. I can't enter the name of the University I go to either. Help please.

Refer to the instructions on helpx.adobe.com/x-productkb/global/find-serial-number.html .
Thanks
Nikhil

What do I have to submit for proof of eligibility to use Adobe Acrobat Pro XI - Student Teacher Edition?

Our organization purchased ten Acrobat Pro XI - Student Teacher Edition. The side of the box says "STOP - Proof of eligibility MUST be provided..." but it does not offer a specific link or form that needs to be completed. We are a small organization and this software was purchased for our teaching staff. Please provide a link for assistance.

Student software discounts, student eligibility | Adobe

Ipurchased Adobe acrobat XI Pro student & Teacher edition and need to send my proof of eligibility. How do I send it to receive my serial number?

Ipurchased Adobe acrobat XI Pro Student & Teacher edition and need to send my proof of eligibility so that I can receive the serial #. How do I do this??

For details regarding the student/teacher provisions you can refer to the following information page:
http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#main_submit_poe
Another good resource for getting information is the student and teacher edition information forum:
http://forums.adobe.com/community/download_install_setup/student_and_teacher_edition_infor mation_?view=discussions
Here are some links regarding student discounts from Adobe:
http://www.adobe.com/education/students.edu.html?showEduReq=yes
http://www.adobe.com/education/student-eligibility-guide.edu.html
http://www.adobe.com/education/students/how-to-buy-eligibility.edu.html

What do I need to do to prove eligibility for the student/teacher version

What do I need to do to prove eligibility for the student/teacher version of CS6 I just purchased.

Hi filmlaw1
For Students :
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
For Teachers :
Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.† Types of proof of employment include:
Paycheck stub from school
Letter on official letterhead from the education entity indicating current employment
For teachers of homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
If you meet the qualifications above, you can browse education versions of Adobe software. Once you're ready to purchase, you'll be asked to submit proof or your qualifying status during checkout.
Please see the below link for Student , teacher Eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html

Eligibility for the student teacher edition

I'm thinking of taking a computer course with the Distance Learning Centre and want to know if I'll be eligible to buy the student teacher version of the creative suite. I'll have an NUS Extra card but don't know what documentation I'll get from the centre to prove I'm studying or whether their centre is eligible as an educational institution under Adobe rules.

Hi filmlaw1
For Students :
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
For Teachers :
Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.† Types of proof of employment include:
Paycheck stub from school
Letter on official letterhead from the education entity indicating current employment
For teachers of homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
If you meet the qualifications above, you can browse education versions of Adobe software. Once you're ready to purchase, you'll be asked to submit proof or your qualifying status during checkout.
Please see the below link for Student , teacher Eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html

PSE12 and PE12 STE: asking me to scan and send student card to verify eligibility. Don't have one. [was:bought ???]

i just bought
Adobe Photoshop Elements 12 & Adobe Premiere Elements 12 Student and Teacher Edition
they asking me for student card to scan and send, i finish iphotography course online we dont have this card.
what now ???

i finish iphotography course online
If that's the only course you've done, you may not be eligible for the Student & Teacher Edition.
See Student software discounts, student eligibility | Adobe

How do I prove my academic eligibility for the student membership?

I ordered Creative Cloud for students and it says that I need to show verification that I'm a student. What do they need?

ahughes88 wrote:
I ordered Creative Cloud for students and it says that I need to show verification that I'm a student. What do they need?
Proof of eligibility
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
Here is the link for you to read more info on student eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html?showEduReq=no#
You should be able to upload copies of the needed documents.

Student eligibility

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