Student Free 1-Year Membership not Applied
Hello!
My name is Patrick Eccles and I am a student at the University of Utah. I had tried to set up Creative Cloud (for ETLA) with the free 1-year membership Adobe and UofU have partnered to allow for its students. I have Creative Cloud installed, but the 1-year membership has not bee applied to my account and I am a Free Creative Cloud Member. I redeemed the code I got from the U, but it hasn't been applied to my account.
Please let me know how I can have the 1-year membership applied to my Creative Cloud account!
Thanks
The University of Utah provides it to students with Adobe Creative Cloud through ETLA. I tried to acquire it through the U of U. Now when I try and use my redemption code: [removed] I am notified that the code has already been used. Did I use it on another account? Did the code not work when I applied it to my account?
Not having access to the Creative Cloud on my personal computer has been extremely inconvenient. Please help me get this corrected.
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
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Hi,
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C:\TEMP>systeminfo
Host Name: MYHOST
OS Name: Microsoft Windows Server 2012 R2 Datacenter
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Server
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: 00252-80025-36226-AA727
Original Install Date: 6/13/2014, 8:04:39 AM
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System Manufacturer: Dell Inc.
System Model: PowerEdge R720
System Type: x64-based PC
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[01]: Intel64 Family 6 Model 62 Stepping 4 GenuineInt
el ~2500 Mhz
[02]: Intel64 Family 6 Model 62 Stepping 4 GenuineInt
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BIOS Version: Dell Inc. 2.2.2, 1/16/2014
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System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-07:00) Mountain Time (US & Canada)
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Available Physical Memory: 249,337 MB
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Virtual Memory: Available: 288,015 MB
Virtual Memory: In Use: 12,996 MB
Page File Location(s): C:\pagefile.sys
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[01]: KB2862152
[02]: KB2868626
[03]: KB2876331
[04]: KB2888505
[05]: KB2892074
[06]: KB2893294
[07]: KB2893984
[08]: KB2898785
[09]: KB2898868
[10]: KB2898871
[11]: KB2900986
[12]: KB2901125
[13]: KB2901128
[14]: KB2909210
[15]: KB2909921
[16]: KB2912390
[17]: KB2916036
[18]: KB2919442
[19]: KB2922229
[20]: KB2923392
[21]: KB2925418
[22]: KB2930275
[23]: KB2931358
[24]: KB2931366
[25]: KB2936068
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3. Windows8.1-KB2920189-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
4. Windows8.1-KB2926765-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
5. Windows8.1-KB2928120-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
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7. Windows8.1-KB2931366-x64.msu patch status: ALREADY INSTALLED - SKIPPING
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9. Windows8.1-KB2939576-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
10. Windows8.1-KB2953522-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
11. Windows8.1-KB2957151-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
12. Windows8.1-KB2957189-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
13. Windows8.1-KB2957689-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
14. Windows8.1-KB2961072-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
15. Windows8.1-KB2961887-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
16. Windows8.1-KB2962872-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
17. Windows8.1-KB2964718-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
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21. Windows8.1-KB2966826-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
22. Windows8.1-KB2966828-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
23. Windows8.1-KB2971850-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
24. Windows8.1-KB2972213-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
25. Windows8.1-KB2972280-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
26. Windows8.1-KB2973114-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
27. Windows8.1-KB2973201-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
28. Windows8.1-KB2973351-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
29. Windows8.1-KB2974008-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
30. Windows8.1-KB2976627-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
31. Windows8.1-KB2976897-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
32. Windows8.1-KB2977292-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
33. Windows8.1-KB2977629-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
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37. Windows8.1-KB2987107-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
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39. Windows8.1-KB2988948-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
40. Windows8.1-KB2992611-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
41. Windows8.1-KB2993651-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
42. Windows8.1-KB2993958-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
43. Windows8.1-KB3000061-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
44. Windows8.1-KB3000483-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
45. Windows8.1-KB3000869-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
46. Windows8.1-KB3001237-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
47. Windows8.1-KB3002657-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
48. Windows8.1-KB3002885-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
49. Windows8.1-KB3003057-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
50. Windows8.1-KB3003381-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
51. Windows8.1-KB3003743-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
52. Windows8.1-KB3004150-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
53. Windows8.1-KB3004361-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
54. Windows8.1-KB3004365-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
55. Windows8.1-KB3005607-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
56. Windows8.1-KB3006226-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
57. Windows8.1-KB3008923-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
58. Windows8.1-KB3008925-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
59. Windows8.1-KB3010788-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
60. Windows8.1-KB3011780-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
61. Windows8.1-KB3013126-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
62. Windows8.1-KB3013455-v2-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
63. Windows8.1-KB3014029-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
64. Windows8.1-KB3018943-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
65. Windows8.1-KB3019215-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
66. Windows8.1-KB3019978-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
67. Windows8.1-KB3020393-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
68. Windows8.1-KB3021674-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
69. Windows8.1-KB3021952-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
70. Windows8.1-KB3023607-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
71. Windows8.1-KB3036197-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
72. Windows8.1-KB3021953-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
73. Windows8.1-KB3022777-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
74. Windows8.1-KB3023266-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
75. Windows8.1-KB3023562-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
76. Windows8.1-KB3024663-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
77. Windows8.1-KB3029944-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
78. Windows8.1-KB3030377-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
79. Windows8.1-KB3031432-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
80. Windows8.1-KB3032323-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
81. Windows8.1-KB3032359-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
82. Windows8.1-KB3040335-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
83. Windows8.1-KB3033408-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
84. Windows8.1-KB3033889-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
85. Windows8.1-KB3034196-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
86. Windows8.1-KB3034344-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
87. Windows8.1-KB3035017-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
88. Windows8.1-KB3035034-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
89. Windows8.1-KB3035126-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
90. Windows8.1-KB3035131-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
91. Windows8.1-KB3035132-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
92. Windows8.1-KB3037634-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
93. Windows8.1-KB3039066-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
94. Windows8.1-KB3044132-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
95. Windows8.1-KB3046049-x64.msu patch status: DOES NOT APPLY TO THIS COMPUTER
Thanks,
Dave
Hi Dave,
Would you please check CBS lg file and other relevant event logs if find more clues? On current situation, please refer to following article and check if can help you.
Update is not applicable to your computer- but it is
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Real Smack In Face (iDrones NEED NOT APPLY)
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iDrones, need not apply, this is an absolute legitimate gripe and stop acting like you work for their PR dept. Oh wait maybe you do.
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GCU 20% discount was not applied to purchase
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I purchased two copies of Nintendoland with a Luigi Wii Remote Plus and my GCU 20% discount did not apply since it's a special game+hardware bundle. Please let me know the info needed to apply the discount (should be a $12 refund).
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Solved!
Go to Solution.Hi riptidewahoo,
I've replied to the private message you sent earlier this week, so please make sure to check your private messages when you can.
cbonet,
Thanks for reserving your copy of Assassin's Creed: Unity with us!
Based on available information, it looks like the GCU discount wasn't applied to your order because your membership expired in February of this year. If you've renewed since then, then I would ask that you send me a private message with the Customer Service PIN from the bottom of your receipt so I can further investigate.
To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
I have two faults! 1, an error comes up in Ps CC 2014 "could not apply the saved panel configuration, restring to default and my tools have disappeared completely and anything ive tried I cannot get them back not even the drop down menu in 'window' helps at all. And 2, Lr everytime I load it up it gives me the option to retry or switch to and it takes a while for me to even get anywhere with it I think it has something to do with the catalogs? I've been using these programs for a few years now on a Mac...no problem but when I use a PC when I'm away coz it's the (only) comp available these happen PC's are so useless! Please can anyone help??...
I can give a few suggestions on Photoshop CC 2014, but Lightroom is a separate forum and you should ask Lr questions there.
First close Photoshop.
Then start Photoshop by double-clicking on it's icon and very quickly after that, hold down the ctrl-alt-shift keys until you see the reset dialog. answer "Yes" to delete settings, and let Photoshop continue to load.
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We verified that the status was in fact 6 on the publisher, and
5 on both subscribers, yet no messages or errors. All the other rows successfully updated.
We fixed it by updating the publication from 6 back to 5 then back to 6 again on those specific rows and it worked.
The CPU is low and overall latency is minimal on the distributor.
From all accounts the replication is stable and smooth, but very busy.
The issues above have only recently started. I am not sure where to look for a problem, and to that end, a solution.I suspect the problem with the new publication/subscriptions not initializing may have been a result of timeouts but it is hard to say for sure. The fact that it eventually succeeded after multiple attempts leads me to believe this. If this happens
again, enable verbose agent logging for the Distribution Agent to see if you are getting query timeouts. Add the parameters
-OutputVerboseLevel 2 -Output C:\TEMP\DistributionAgent.log to the Distribution Agent Run Agent job step, rerun the agent, and collect the log.
If you are getting query timeouts, try increasing the Distribution Agent -QueryTimeOut parameter. The default is 1800 seconds. Try bumping this up to 3600 seconds.
Regarding the three transactions not replicating, inspect MSrepl_errors in the distribution database for the time these transactions occurred and see if any errors occurred.
Brandon Williams (blog |
linkedin) -
OBIEE not applying outer join syntax to filters
(Note: I've already thoroughly searched the forums before posting this. Thanks)
My problem is the following:
I'm trying to build a report that is a count from my fact table, grouped by month from my date dimension for a given year, resulting in 12 data points. The problem is that not all months have actual data, but I still need those months to show on the report with a count of zero. Typical simple reporting requirement.
I have already done the obvious and within my business layer made the join between my fact table and my date dimension an outer join on the fact side, just like you'd do if writing the query by hand. And when tested by hand this includes all dates for the year anyway, and when coupled with the appropriate null test on the count measure I'd get my 12 data points with zeros were appropriate.
The problem is that there are additional filters I need to apply on the fact data (there are a couple text-based code values that didn't warrant full tables themselves so are just degenerate dimensions directly on the fact table.)
When these filters are applied at the Answer level, I'm only getting back the months that actually have data, and lose the months where the count should be zero. A check of the session log for the query that was generated shows the problem. While OBI properly generates the outer-join syntax for the join itself between the two tables (my date dim and fact table) it does NOT apply the outer-syntax to the constant-based filter against the fact, effectively negating the outer join.
Actual query from the log (I simply changed the table aliases from the ugly T##### stuff OBI generates to something more readable for posting here):
select D.DT_MONTH_NAME as c1,
D.DT_MONTH_NUM as c2,
I.INC_TYPE as c3,
I.INC_EMP_GROUP as c4,
sum(case when I.INC_KEY is null then 0 else 1 end ) as c5
from DATE_DIM D, INCIDENT_F I
where ( D.DATE_KEY = I.DATE_KEY (+) ) and ( D.DT_YEAR = 2010 and I.INC_EMP_GROUP = 'CONTRACTOR' )
group by D.DT_MONTH_NUM, D.DT_MONTH_NAME, I.INC_TYPE, I.INC_EMP_GROUP
order by c2
You can see that the outer syntax (+) is applied to the join, but not to the filter on I.INC_EMP_GROUP. If I take this query and drop it in something like SQL Developer, it only returns the months with data. If I throw the (+) after I.INC_EMP_GROUP like I'd do if writing this by hand, the desired zero-months results pop back in.
I have already searched the forums and while lots of people seem to have asked this question, the only solutions involve things like trickery in the business layer using dummy fact tables followed by manipulations at the report level etc. Unfortunately I can't rely on these as the system is eventually to be turned over to users who can't be expected to apply various hacks to write reports.
Anyone ever get to the bottom of getting OBI to apply outer join logic in filters as well, when the filtered table is meant to be outer-joined to?
Any comments are appreciated.
JohnI know that this thread is a bit old thought it might be helpful to some one...
The Issue is, when using Degener@teDimen$ion ( this is !nner joned to FACT tables in BMM) and if any of the dimensions {other than theDegener@teDimen$ion (Let us say Dim X) } have an ()uter join to any of the fact tables, and you were doing your analysis using Degener@teDimen$ion, Dim X, Measure value you will face the following issues.
when filtering the analysis on the ()uter join dimension ( Dim X), the IN filter will not work. Reason is that the filter is getting applied to both the Dimension and FACT tables and the values that exist in Dimension Dim X but not in FACT table wont show up.
The above issue can be fixed by changing the join between the fact and Degener@teDimen$ion from inner to outer. I think this is a bug.. because it is supposed to filter the fact table after the entire outer joined result is obtained but not filter the fact table for the Dim X values and do a outer join. I think the BI should be intelligent enough. -
CC membership not visible in adobe ID + How to upgrade LR?
I have a paid membership of Adobe CC since September 2013, but never updated anything after the initial download/install of Photoshop CC. Lightroom 5 was already on my computer back then.
Now for the first time I want to upgrade to LR6-CC, but when I try to do that from within LR (through Help/Update), I am only offered a trial version or a payable upgrade.
When I check my Adobe ID, it appears that I have many (old) paid orders and products, but the most recent one of 2013 (Creative Cloud) is not mentioned. I seem to have a "free membership" that can be upgraded to a paid one.
On the other hand, if I launch Creative Cloud.exe, I can see updates offered for Photoshop (not Lightroom), so I DO have a membership (which I pay every month, and I do receive invoices).
I had a VERY long chat with Adobe about this (very long = 10 minutes chat + 70 minutes waiting), and they told me to
- uninstall Lightroom
- SIGN OUT and SIGN IN from the creative cloud desktop
- click on the APPS tab and install Lightroom 5
I am very hesitant to do this, because when I click on SIGN OUT in the Creative Cloud desktop, ALL CREATIVE CLOUD APPLICATIONS I HAVE INSTALLED WILL BE DEACTIVATED.
Does this mean I would have to reinstall Photoshop???? NO WAY !! I am definitely not going to reinstall Photoshop, just to get Lightroom 6!! (I would only do that if I buy myself a new computer).
My 2 questions :
- Why is my CC membership not visible in my Adobe ID ?
- How can I upgrade LR from a package-version (with paid license number) to a CC-version WITHOUT having to reinstall Photoshop?Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Clicking a Paragraph Style Does Not Apply Style to Text
I just switched from a PC to a brand new MacBook Pro (OSX Lion 10.7), and I bought InDesign CS5.5. I have been using CS4 on a PC for a couple of years and had no issues. For some reason, I cannot apply Paragraph Styles by placing my cursor in the text and clicking the Paragraph style. It highlights the clicked style for a moment, and then de-highlights all the styles, but does not apply any changes. The only way I can apply a Paragraph Style right now is by right clicking the style and selecting "Apply..." from the drop down menu. It's very puzzling. I was wondering if anyone had any experience with this. I also have Microsoft Office: Mac 2011 installed on the laptop if that makes a difference to anyone. Any help would be greatly appreciated, since I typeset and edit for my living, and this problem is slowing me down a bit.
Neither. Let's say I click into a paragraph. The current style will be highlighted. If I click on another style (or even attempt to re-apply the same style by clicking on it in the styles pane), it momentarily highlights the new style, then flashes a little bar underneath (like the one that shows up if I were to try to re-organize the styles list by dragging a style to a different pace in the styles list), then all the styles become unselected, but no changes have been applied to the paragraph in question. Very definitely not normal. It is almost as if the pane assumes that I am attempting to drag the style even when I am merely clicking on it. Very weird.
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