Student Teacher Acrobat X Pro Invalid Serial Number

Actually, I would love to know how to actually talk to a person so I don't have to keep going around in circles.  This product doesn't have phone support, and chat isn't working?
I have the cd for a Student Teacher Acrobat X pro.  I have a new laptop.  I was finally able to retrieve the serial number so I could finish installing the program on the new laptop.  The number was provided today by identit-e based on my product code.  However, the number is invalid when I try to use it.  I went back to identit-e who verified the number.  They suggested calling tech support.  So, I did.  But, this product is not supported by phone.
I've tried the forums - one could dig through thousands of responses going back 300 years and still not find an answer.  I don't have a month to look around.
Is there a secret batphone number?  Or, does anyone know why installation is not accepting my verified serial number?
Thanks,
Paul

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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