Study Material on SAP CRM fundamental

Dear Friends,
I am Prasad, very new to SAP-CRM, I would appreciate
if there is any study material on SAP-CRM.
my background is : I have SAP-SD experience and 4 full life cycle implementation. and certified.
Thanks for your help and support
Prasad

Hi Prasad
CRM 2.0 IDES version is outdated i rather suggest you to go through with the latest CRM 4.0 it has got more functionalities than CRM 2.0 obviously also decide in which area you need to specialise so got many options like Telesales,Internet sales,Service etc..Also Mr.Michael Van Greet has sent you a link i checked that as well.Its costing you $60 but it seems worth buying it.Because its very difficult to find any books regarding CRM 4.0.If possible try to get it from your colleagues TCRM10-Fundamentals and Base Customising,Middleware and IPC.CR300-Sales and CR-800 Internet Sales.I hope this helps!!
Cheers

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