Stuffit expander - can't create archives, get error folder write protected

I'm going nuts trying to figure out this problem. I figured it out on one user's machine over a month ago, but forgot what I did. I've installed Stuffit Deluxe 12 for a user. When she drags a folder on Stuffit, she gets an error that says "The destination folder "Desktop" is currently write-protected." Please select another destination."
I've repaired permissions TWICE. I made sure the entire user's folder had the correct permissions and propagated them. This happens whether I try to save to the desktop, documents, whatever. I don't know what else to do.
I've removed all traces of Stuffit and re-installed and still get the same problem.

Repairing permissions does not touch the Home folder or its content. Check the permissions on the Home folder as well as the Desktop folder within. You can use Get Info to see the settings as well as change them if necessary.
Home folder permissions:
Owner=username with Read/Write privileges
Group=admin with Read-only or Read/Write privileges
Everyone=Read-only
Desktop folder permissions:
Owner=username with Read/Write privileges
Everyone=No Access

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Hi Henry,
I believe you are using RAS SDKs to export the reports to PDF.
Apply trace on RAS server and check what you find in RAS logs.
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Also, does the account that runs RAS have permissions to create a file in RAS's default temp directory? Are you getting any out of memory or out of disk space exceptions on App server or RAS, tracing RAS server is the way to move forward.
Thanks,
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>>I believe you are using RAS SDKs to export the reports to PDF.
Yes
>>Apply trace on RAS server and check what you find in RAS logs.
>>Check whether you can see timeout error is RAS logs.
How to configure tracing, and where are RAS logs? Is it configured in CMC --> Servers --> Crystal Report Services?
>>Also, does the account that runs RAS have permissions to create
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Pretty sure yes.
>> Are you getting any out of memory or out of disk space exceptions
>>on App server or RAS, tracing RAS server is the way to move forward.
Not on App server.
For RAS, that's the problem, I am not sure where to look.......

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Stuffit expander - can't create archives, get error folder write protected

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