Stupid problem wont go away

Ok, It's like the third time I post about the same problem, my iPod's screen is broken on the inside. One day I turned it on, and half of the screen was blank, the biggest problem is that I'm from Uruguay, so I think there's only one apple store on the whole country, if there is one...
Anyway, I spend about a week, looking for solutions on the internet, and nothing worked...then I finnally found this forum, and I got a uruguaian web site, I send an e-mail telling them my problem and I still havn't got my answer...these was 2 weeks ago...
the website is: http://www.mundomac.com, anybody knows another web site? or some reason it can take this long? is it usually like this??
Any help will be really appriciated.

There's an authorized service centre listed here.
http://latam.apple.com/service/lae/detail.php?id=881

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