Stupidly low broadband speeds, please help.

Question

I originally called BT about slow speeds on the 22nd of June, I told them that my Home Hub had been reset multiple times that week (i know this is to be avoided, but i wasn't at home at the time to stop it happening!) and so I told them my IP profile was the problem, and that I needed it reset. I was told they would do it within 48 hours and they would "get back to me". Well, they didn't. What followed was a series of "We will call you back at x:xx on y" which never happened, none of them. I always had to stay on top of them and constantly call them. Broken promises from the very beggining.
Now, I know fine well it doesn't take 7 DAYS to reset an ip profile but after constantly calling them back I've ran out of patience. Quite frankly all of this customer service has been terrible from the beggining when all that needed to be done was to reset my profile, something that should take several minutes, not days. I've now been told on 3 different occasions that my profile has been reset and I'd notice a difference within 4 hours. None of this has been true.
I'd appreciate if one of the mods could help me out here, as I'm at the end of my tether for speaking to CS India about this, they simply refuse to stick to their word.
BT Speedtester Image - http://i.imgur.com/f16Xs.png
Router stats are at the end of the post.
I read somewhere that the profile resets automatically after 5 days, but i called 6 days ago, so that doesn't seem to have fixed it either...
Thanks.
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.5 dB / 26.0 dB
Line attenuation (Down/Up):
7.6 dB / 3.0 dB
Output power (Down/Up):
14.0 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
9 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2 / 0
Error Seconds (Local/Remote):
9 / 0

Answer 1

So I am not the only sufferer of the slow broadband from BT.  It appears that there are hundreds of us suffering with a poor connection and getting little or no resolution from BT. 
Personally I wish I had never bothered taking the new homehub3 and vision box.  I should have cancelled my contract with BT and told them to put their routers and poor customer service where the sun doesn't shine, they might have got that right!!
But here I am stuck with a 12 month contract for a wireless router that cannot maintain a wireless connection.  I am now on router number 3, my line has been tested and doesn't have any interference. The speed into the socket in my porch achieves 8mb but somehow between that socket and the cable plugged directly into it and the BT homehub 3 my service plummets through the earths core and ends up in Australia!
To say I am cheesed off would be an understatement.  To write this post I have had to reconnect to the router 10 times!!!!!  What is the point of wireless when it doesn't work. 
Customer Service have left me a voicemessage saying they will be contacting me in regards to my complaint letter and demand for compensation but have I heard anything, NO!!!
BT need to get their act together before they lose all of their customers, and be assured I am making a lot of noise about their lack of performance on every forum I am on. 
BT you are going DOWN!!!!!!    Hopefully you'll find my wireless connection when you get there!