Stutters and logging out half way through movies

Hi all, At first I thought this was just me. I had created a couple of trailers in iMovie which played fine on everything but the AppleTV. That continuously dropped frames every second, turning smooth video into something that is jittery and unpleasant to watch.
But now it did the same thing with The Girl Who Played With Fire which I rented last night. Up until that point, rented movies have always been fine.
In addition, in both the last two films we have rented, the AppleTV has suddenly stopped playing the film at some point (about half ways through one and only 10 mins into the other) and dropped back to the menus.
Why I don't know, but the film would not be showing as ready to play and investigating the settings would so that I had been logged out of iTunes. Once I log back into iTunes, I can then restart the film and everything seems to be fine after that.
Any ideas?

Hello Ellekell,
I'd recommend deleting the movie, then redownloading it from the iTunes Store.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you're still having trouble after redownloading the movie, you may want to report the issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

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