Style 9670-Sprin​t Cannot connect to PC

When I connect the USB cable the desktop software identifies the phone and then tries to connect, but get a communication error and say that it cannot connect. I've tried the troubleshooting steps as well as a complete re-install, and hard reset of the phone all with no positive results. I am using Vista and desktop software 6.1

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-​Desktop-Software/Tips-for-getting-BlackBerry-Deskt​...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-​Desktop-Software/Desktop-Manager-quot-disconnected​...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Configure the AirPort Extreme base station (AEBS) so that it the option to distribute IP addresses is DISABLED. That will place the wireless and wired computers on the same subnet.

  • PI 7.11: Cannot connect to server using message server:...

    Hello Guys,
    we make the Application Management for a Customer PI System.
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      SAP Gui -> our SAP Router -> VPN Box from Customer -> Firewall Customer -> ABAP Stack PI System
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    In the Details from the Error Message:
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    Can everybody help me, or have tips for me! I have checked a lot of OSS Messages (PI High Availabilty etc... its all correct on the System)
    Sorry for my bad English
    Best Regards,
    Markus

    Hi Markus,
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    If there is a proxy defined in the browser everything is working fine till you pass the logon-screen but even with the correct "javaws"-settings you won't be able to go on.
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    Solution: Establish a connection without any proxy in between.
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    If anyone else is having problems with this, please add a comment to this thread.
    Best regards
    Christian

  • Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

    Hello, everyone, my name is rafl
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    I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
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    the process of moving mailboxes successfully without error.
    Access OWA for exchange 2007 and exchange 2013 is running normally
    access mail from Outlook running normally
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    only problem with Exchange Active Sync on mobile devices, where I set up an email with android, iphone, windows phone. the error message: cannot connect to the server.
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    any ideas for this problem, and what should I check on the exchange server ..?

    i have run the activesync test connectivity and get some error :
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    The specified port is either blocked, not listening, or not producing the expected response.
    A network error occurred while communicating with the remote host.
    Elapsed Time: 3091 ms.
    Testing TCP port 443 on host autodiscover.domain.co.id to ensure it's listening and open.
    The specified port is either blocked, not listening, or not producing the expected response.
    A network error occurred while communicating with the remote host.
    Elapsed Time: 21072 ms.
    Testing TCP port 80 on host autodiscover.domain.co.id to ensure it's listening and open.
    The specified port is either blocked, not listening, or not producing the expected response.
    A network error occurred while communicating with the remote host.
    Elapsed Time: 21049 ms.
    I have allowed access to port 443 (https) and 80 (http) on the firewall and re-run testconnectivity, but still with the same results. if I enable active sync for users who created directly in Exch 2013 there is no problem with the ActiveSync, just a problem
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  • TS3276 I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

    I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

    Sometimes deleting the account and then re-creating it can solve this issue
    Write down all the information in accounts before doing this
    Highlight the account on the left and click the minus button
    Then click the plus button to add the new account and follow the prompts

  • Cannot connect to iTunes store connection with the server has been reset

    I have updated itunes and now I cannot connect to the itune store says connection is reset but all other programs and internet is working properly. Please help

    Hi!
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  • Updates in iOS App Store. Cannot connect to iTunes Store

    I have been having an issue with my iPhone. Whenever I tap the updates tab on the bottom of the App Store window it pops up with a message saying that my iPhone Cannot connect to the iTunes Store. It is not an issue with my Wifi connection as I have tried over 3G. It is not my Apple ID as I have reset my password checkede all of my details and it works fine on the same Apple ID on my iPad. It is just my phone. I spent and hour on the phone with Apple Technical Support and they could not troubleshoot it, so put me through to a Senior Advisor. The phone line then cut off from Apples end. Even after I say OK to the message that opens it does not let me see my updates, it just shows a badge. Also the purchased bar in the updates section is not there. I can access the rest of the store as well, like the Top 25, Featured, Categories and Search. Just not my updates. It sounds like something so small it's not even worth it but it gets really annoying!
    The guy at Tech support went through numerous things with me. Signing in and out of my Apple ID and signing in on a different one. Checking my Internet connection. Resetting my network settings. Resetting all of my settings and have you turned it off and on again? I had tried all of those previous to being on the phone with him.
    I was wondering has anyone else had this problem? How can it be solved? Should I take my iPhone into an Apple Store? Should I reset it by erasing all data on it?
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    Hi Hamid,
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    I checked it and it worked!
    Also thanks
    Jack

  • IPad app store message "Cannot connect to iTunes store"

    Recently my iPad (wifi) &amp; my husband's iPhone (AT&amp;T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book &amp; add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad &amp; iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi &amp; one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!

    Hi, Thank you!  I did as you suggested but it didn't work.  So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot.  Then on my desktop I signed out of my account in iTunes and then synced.  I have signed back into the store on the iPad but still get the same message. 

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