Sub account e-mail: User name or password not reco...

The wife has just upgraded to an iPhone 5 and her e-mail has stopped working. I can access the sub-account from 'My BT' and have tried re-setting the password. I can create another sub-account and access that one fine from her phone but not the original sub-account. The error message I get is username or password not recognised. Any ideas?
I'm tempted to delete the sub-account and try the same account name from scratch but am worried in case I can't use that account name again. Would this happen?
Thanks in advance

Don't delete the email address from your BT account. If you do I don't think you can reuse it.  Delete the email account from the Iphone and then try setting it up again by following this guide.
http://bt.custhelp.com/app/answers/detail/a_id/35905/~/how-do-i-connect-an-iphone-or-ipod-touch-to-m...
If that does not help then carry out a factory restore of your Homehub by pressing a pin into the recessed button on the rear then try setting up the phone as above again.

Similar Messages

  • Gmail on iphone was working fine until yesterday when it prompted me with the message cannot get mail user name or password for gmail is incorrect, i have tried deleting the account and re-created a new account, same problem, can anyone help?

    gmail on iphone was working fine until yesterday when it prompted me with the message "cannot get mail user name or password for gmail is incorrect", i have tried deleting the account and re-created a new account, same problem, can anyone help?

    paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday.  Thanks a million, take care. Robert.

  • Why is my mail saying "cannot get mail - user name or password for Gmail is incorrect" but on the Gmail app there is no problem.  I have checked the settings and everything seems to be ok

    Why is my mail saying "cannot get mail - user name or password for Gmail is incorrect" but on the Gmail app there is no problem.  I have checked the settings and everything seems to be ok

    Go here and unlock your account... https://www.google.com/accounts/DisplayUnlockCaptcha

  • I am getting this message in my mail, user name or password for ICloud is incorrect

    I am getting this message in my mail, user name or password for ICloud is incorrect

    Apple are currently trying to get less secure passwords updated. They require that your account passwords are at least eight characters long and contain both alpha and numeric characters and at least one upper case alpha character.
    You might try changing your account password to match these requirements.
    My Apple ID

  • JBO-26061, Null User Name and password not supported by thin driver

    Hello !
    I have just installed Oracle 8.1.6 on my Linux Box.My Jdeveloper is installed on Win 98 Box. Now I am trying to execute the Online Orders sample package provided with the Jdeveloper. I have followed the instructions provided with the Jdeveloper Tutorial sample. The test connection between the client and server are a success. The OnlineOrder test is also a success. When I run The Application.java Class then it is giving the
    JBO-26061 error with details as Null user name and password not supported by thin driver.
    Where I am wrong I dont understand. Pls guide?

    jdeveloper is certifed to run on the win nt AND win 200 platforms only.
    Please read the "Install notes" file (install.htm) before proceeding further.

  • Cannot Get Mail - user name or password incorrect

    I'd been downloading my gmail successfully all day. At 3:19 pm I got the above message and no more emails have been loaded. Dozens have showed up on my desktop, but the iPhone just gives me this error message, even though it was working normally and I hadn't changed a thing. Tried resetting etc. A second gmail account still works. I've had the same user name and password since I bought the phone, and nothing new's been added lately. Help!

    This is a new phone and because my new laptop is 6 weeks late I tried to access my e-mail account direct thriu iphone without using a computer in the setup. I didn't want to reset when my PC arrived.
    The mail screen is now limited to "Mailboxes" or "Inbox", the other options such as Google Yahoo etc have been unavailable since the screen stuck.
    I have a constsnt stream of similar error message "Cannot get mail" "The username or password is incorrect" and it displays my typos in inputting my e-mail address wrongly so I know it is all my own fault.
    I have used the de-freezing method and nothing happened. in the interim I borrow a laptop and at a push I can access my email account through safari but that is really slow and I would like to fix this.

  • Tiger to Leopard transition- user name and password not working. plz help!

    Hi all. Last year I purchased a MacBook Pro with Tiger OSX. Anyways I wanted to switch to leopard, so I did. Now when I want to install updates, as usual it requires my user name and password. But after I installed leopard, my old user name and password does not work (my login name does not even show up in the box anymore). I can not install any new software on my computer because of this so called "new password." Any assistance would be greatly appreciated because this is very frustrating since I just purchased an iPhone and I can't sync it because I need the new version of itunes.

    can you log in at all as another user? if not activate root and log in as root using [these instructions|http://support.apple.com/kb/TS1278]. then look in the /Users folder at the top level of the hard drive. do you see the home directory with your old username there? post back with what you find.

  • FTP User Name and Password - not saving

    Occasionally, FTP user name and password for each site are all gone. I have searched the Internet for the solution. All I found were an issue w/ Dreamweaver 8 and CS4/CS5 but on a MAC. Mine is Dreamweaver CS4 on a PC so I don't have any Keychain on PC to fix. My co-workers are having the similar problem. Advise?

    LeRoyJr1 wrote:
    Occasionally, FTP user name and password for each site are all gone. I have searched the Internet for the solution. All I found were an issue w/ Dreamweaver 8 and CS4/CS5 but on a MAC. Mine is Dreamweaver CS4 on a PC so I don't have any Keychain on PC to fix. My co-workers are having the similar problem. Advise?
    I can primarily speak for the Mac myself, although I do use the Windows versions at work on occassion, but this problem is usually due to either insufficient permissions (what user level are the users that are having trouble) or corrupted cache files.  Try this KB article to re-create a user preferences folder for Windows:
    http://kb2.adobe.com/cps/839/cpsid_83912.html

  • Cannon Send Mail  (user name and password are incorrect) but they are correct

    My mom just got a new phone and I setup iCloud, but it will not send email, it says
    cannot send mail. The user name/ password for iCloud are incorrect, but they are correct

    I just found this so I answered my own question
    http://www.apple.com/asia/support/icloud/systemstatus/
    iCloud: Mail & Notes  -   Users Affected: <1% 13/04/2012 01:41 SGT Users may be unable to send or receive mail. Users can still access Mail on their Mac, PC, iOS device, or at iCloud.com. Normal service will be restored ASAP.

  • User name and password not saving anymore on my most used site!

    Just a couple weeks ago - my username and password quit autofilling in the site that I use for my business.  I need to log in several times a day (anytime I go 10 minutes without activity, I need to log in again).  Safari is set to remember passwoods and is still working on all the other sites I vist where I saved the passwrod information.
    I just cannot get the auto fill to work on the one site i want it to work on.  It won't even give me the pop-up that asks if I want to save a passwrod.
    So - is there a setting I am missing?  (I do not think it is the particualar site as my sister uses Safari and her user name and passwrod are still auto-filling.
    Any ideas?
    Sandy

    No extensions or plugin added lately - I do have a two old ones on there - ghostery and Adblock - but those have been on there for a while.
    I did look through every setting page in the preferences - it is weird that the password thing is still working for my other sites and just not this one - I have not even come across another site where this has happened.
    I tried to add the username and passwrod to the autofil settings by clicking "edit"  but you can only remove from that window.

  • Mail user name or password incorrect

    I keep trying to send mail frommone of my email accounts on my iPad but I keep getting an error (see name of the thread). The thing is, it isn't incorrect. I am up to date on OS updates and have synced just this afternoon. What's the deal?

    Within the Settings app, have you drilled down into your mail server account settings to confirm the server name, username and password? You may have separate entries for both the incoming and outgoing servers.
    Was your mail for this account working on the iPad at one point?

  • Iphone saying that yahoo mail user name or password is incorrect but it's ok

    can somebody please advise.  I have checked the mail account from a desktop and it's ok.  i also tried deleting the accont on the phone and then re creating and still it is not sending mail but i am receiving mail?

    what is more, i have sent an email successfully from another yahoo email on the phone and that worked but not the primary account in question?

  • Getting connot get mail user name or password for gmail is incorrect

    Cannot get mail message

    paulcb, you're a genius, it worked, thank you so much, you don't know how much stress you have taken off my shoulders, I am constantly on my email in my iphone everyday.  Thanks a million, take care. Robert.

  • TS2621 I have an e-mail set up on mt desk top and I-pad. Recently I had to change the password on my desktop. The next time I tried to open my I-pad e-mail it said I had the wrong user name or password. I changed the password to match the one on my dt, sa

    I keep getting error message on my I-Pad e-mail, user name or password incorrect. I reset the password with a new one and it says same thing. I have same e-mail on desktop. Same password. Any ideas?

    If you can't send mail, but can receive it  - Check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • TS3899 ERROR MESSAGE - THE USER NAME OR PASSWORD FOR _____ IS INCORRECT

    getting an error message cannot send mail - user name or password is incorrect

    Hotmail is having problems:
    http://bostinno.streetwise.co/2013/08/15/hotmail-outage-hotmail-is-down-for-user s-still-photos/
    http://www.engadget.com/2013/08/14/outlook-outage/
    http://www.infoworld.com/d/applications/microsofts-skydrive-outlookcom-are-down- some-users-224940
    http://mashable.com/2013/08/14/outlook-down/
    http://techcrunch.com/2013/08/14/microsoft-acknowledges-outlook-com-messenger-sk ydrive-outages/

Maybe you are looking for

  • Mini-dp to vga or hdmi, need full resolution

    I've HP laptop which has two ports, VGA and HDMI. I want to connect the Apple 27: display, which has the mini-dp output to my laptop. When I purchased the display, I bought a mini-dp to hdmi adapter, and connected the display to the adapter, and conn

  • Overflow:auto is not working in IE

    I am not sure. is this the right place to ask but I am struggling with one issue. I.e. I have put this code inside region header <div style = "width:auto; height:auto; overflow: auto; max-height:170;"> and in region footer </div> which is working fin

  • Can't get bios to start

    Hi I have a problem. I didn't realize what i was getting into when I bought the parts for my PC. I have had no prior experience with computers, but i wanted to get a new one, and my fried said it was alot cheaper to make one than to buy one from HP o

  • Changing audio

    I have the audio from the original video but I want to silence3 this and put my own mp3 on - just downloaded the trial version - adn having trouble finding out how to do this. I was able to add something called smart audio (or something like that) -

  • SQ01 query help..

    Dear All, I created a query with SQ01 and added a new fied using calculations from standard fields (with short texts). I mentioned calculation formula as (PO QTY - GR QTY) = Balance quantity. In layout output displaying - as Balance quantity , but pr