Sub account problems with outlook express

I have a slight problem in that I use outlook express as my email software and have no problems receiving my emails but I have a sub account for my partner and I cannot receive her emails so if anybody can help I would be very greatfull.
I have only had this problem since I set up outlook on my new laptop and can still receive her emails on my old desktop but as I do not use it very often it is a pain to fire it up just to receive her emails.

ihateipswich wrote:
I have a slight problem in that I use outlook express as my email software and have no problems receiving my emails but I have a sub account for my partner and I cannot receive her emails so if anybody can help I would be very greatfull.
I have only had this problem since I set up outlook on my new laptop and can still receive her emails on my old desktop but as I do not use it very often it is a pain to fire it up just to receive her emails.
Hi. Welcome to the forums.
Do you receive any error messages when trying to receive the emails ?
If I may be frank, the fact that you can receive the emails on the old machine, and not the new one indicates a settings problem in the new machine (though other things can interfere).
Make sure that you have spelt the email address correctly, it is surprisingly easy to get a character wrong. Also make sure that you have got the correct server address mail.btinternet.com, and that you have the correct port number 25 - and not using any SSL (that is usually a tick box).
Please don't post any personal details on a reply (e.g. remove email address from any error message posted).
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I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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