Sub Accounts Link with Primary Address

Is it possible that a sub-account email address can be linked to the primary address and the subsequent emails appear at the same time in the Inbox. Thanks for any help.
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jp_cwrw wrote:
Is it possible that a sub-account email address can be linked to the primary address and the subsequent emails appear at the same time in the Inbox. Thanks for any help.
Yes, you can do that from the Yahoo mail account of the sub address
Options - Mail Options - POP and forwarding
Enter the address that you wish to forward it to.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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I have a slight problem in that I use outlook express as my email software and have no problems receiving my emails but I have a sub account for my partner and I cannot receive her emails so if anybody can help I would be very greatfull.
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Guys,
Looking for some help as i can't get anywhere with online chat and even after speaking to someone over the phone who advised it would be resolved in 24hrs, i got an annoying text that i could not reply to stating it couldn't be done.
Basically a btinternet e-mail address that i have used for years is classed as as Sub-Account. I have been trying to set up BT WIFI but when i use this e-mail address it says that it is not a primary account - i do know the primary e-mail address but since i never use that i would prefer to have just the one.
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How difficult can this be? Customer Service is really poor, several issues over the past 6months that i end up spending hours explaining a 2minute problem, i guess this is what happens when you offshore service desks and expect people to use basic transcripts to resolve a clear language barrier.
Solved!
Go to Solution.

Hi Bartram1990,
Welcome to the forum and thanks for the post. I am sorry to hear your request has not been carried out. This is something that I will be able to do for you.
Please drop me an email. Click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile. Please include your account details and the email address in question. Once I have this info I will be able to sort this out.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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I am in need of some help. I have tried looking online almost everywhere but instead of finding an answer I seem to have managed to find a lot of different answers
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Hi scragrum,
Thanks for posting and welcome to the forum, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt email sub account problem

Hi
i have been trying to make my first email sub account but with no luck, I set up the account fine but when I try an sign in with it I get the invalid email message come up and can't sign in, I have checked in the manage sub account tab but it says I have no sub account made, I have tried making several more but am still having the same issue? Can someone please help with this I would really appreciate it

Keith_Beddoe wrote:
I had a similar problem yesterday when trying to create a sub account for one of my granddaughters.
Lots of similar messages which I eventually figured out. It was due to the e-mail address already in use on the system by something else, perhaps a lapsed or suspended one?
There is some strange "error" message which comes up when you try and create the sub account.
I did eventually find an e-mail address that was accepted.
Out of interest, I tried to create one that I knew existed already, and got the expected "in use" message.
My conclusion was that if you try to create an e-mail address which has been somehow blocked by Yahoo, then you get unpredictable error messages, and not the normal expected one.
That's what I concluded on the other thread I mentioned, though I felt it was a lapsed old primary rather than a suspended one - though I guess it's equally as likely. In the other thread there was no error message, just a congratulations for creating a new account
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Sub Accounts Link with Primary Address

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