Subcription or publication for service notification from CRM to R/3

Hi,
is there any subscription or publication available in order to send service notification from CRM to R/3??
regards,
Anirban

Service notifications fall under the one-order concept. if it's possible to send the data, then it's with the business transactions subscription: assign it to the r/3 site and see what happens.
M.

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SAP ECC Service notification from CRM Complaint

Hi,
As there are some links and document are available to create the quality notification in SAP ECC from the CRM complaint, using action profile for this some setting also needed in SAP ECC QM, but as in ECC we already have the service notification (IW51) which is working fine, is there any option to create the service notification in SAP ECC instead of quality notification.
Regards,
Zafar

Hi,
In the notification type, insted of quality notification just maintain the service/PM notification type system will create the notification in SAP ECC.
We also wanted some other details to be pass from CRM to ECC for that we have created a function module in SAP ECC which updates the notiifcation and then that function module need to be called in SAP CRM after the Create Notification FM in SAP CRM Action.
Regards,
Zafar

EDI for Services Invoices from CRM

Hi All
Does anyone know if it is possible to output billing documents from CRM to external customers via EDI?
Cheers
Gavin

Hi Gavin,
I havent sent invoices via Idocs from CRM but have done so for Service orders. You have to find the correct replication object to use, one that allows you send Bdocs through the External Interface (XIF adapter) that will convert the Bdocs into xml/Idocs, for example the object BEABILLDOCFINA looks like it will send bodcs from CRM to the XIF. In smoeac you have to set up a new site with XIF as the site attribute which lets you specify an EDI partner profile for IDocs or an RFC destination for XML, then assign a subscription that references the Bdoc replication object BEABILLDOCFINA . Then when you have done this maintain an entry CRMXIF_C1 which links the site and Bdoc to an XIF interface, there seem to be a number of interfaces for invoices CRMXIF_INV_RELE_SAVE. This interface is where the mapping from Bdoc to Idoc or XML file is done. If you are using Idocs then you need to ensure that you have the correct partner config set up with the IDoc type assigned. THe idoc types seem to be CRMXIF_INVOICE_SAVE_M01 or CRMXIF_INVOICE_SAVE_M02 .
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Paul

Error during Replication of Service Contracts from CRM to ECC

Hi,
I'm encountering a problem when replicating a Service Contract from CRM (I'm using SAP CRM 2007) to ECC.
I insert a first Item which is not relevant for pricing (let say, product 123)
I Insert a second Item relevant for pricing, with reference to the previous one (let say, product 456)
I release the Items and I save the contract
When I try to go in edit mode in the Contract, an error appears:
An error has occured in the system DE1CLNT200 while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
u2022     SALES_HEADER_IN has been processed successfully (Notification S V4 233)
u2022     Material 0 does not exist in plant ZX01 / country CH (Notification E V1 391)
u2022     Error in SALES_ITEM_IN 000101 (Notification E V4 248)
u2022     Sales document was not changed (Notification E V4 219)
It seems that the program does not recognize the product (the error message says "Material 0", not "Material 456") ...
Any idea?
Thanks in advance,
Andrea

Should it be a problem related to the leading zeros?

Middleware-Replicating service transaction from CRM to R/3

Hi Experts
We are using the transaction SRVO( Service Transaction) in CRM and it has to be replicated to the R/3.
Can anybody tell me
1.what is the load object for replicating this transaction ?
2.Do i need to make any settings in R/3 for the replication ?
3.Do i need to create one new transaction in R/3. If so where i have to create the transaction ?
4. What would be the document type category of the replicated transaction ?
Thanks in advance
Nadh.
Message was edited by:
Nadh R

Hi Nadh,
Service transactions are replicated to R/3 as sales order, with sales items only.i.e. item category SRVS.
You need to maintain the similar settings as you do while replicating a sales order from CRM to R/3.
1. Create a order type in R/3 with the same name SRVO (Tcode: VOV8)
2. Create the item categories with the same name as being determined in the service order (Tcode: VOV7) e.g. SRVS
3. Mainatin item category determination, the way it is maintained in CRM (Tcode: VOV4)
Other than this, assign an external number range to your order type SRVO which is same as the internal number range of CRM. Ensure that the customer master and product also exist in R/3.
Before replicating a service order from CRM to R/3, Create a dummy sales order in R/3 (VA01) with order type SRVO (only for checking purpose)and your sales area,put the customer master and material and check if the transaction is complete. If not you will have to first remove the incomplete stuff, than only an order will get replicated error free.
If you get incompletion items like Plant, shipping point, contact a SD consultant or post another thread.
Regards,
Shalini Chauhan

How to send Service Ticket from CRM to Solution Manager.

Hi all,
at present we are creating service tickets relevant to SAP operations in our CRM instance and we plan to continue to do so.
We also would like to forward these created service tickets to the Solution Manager Service Desk.
There is functionality in Solution Manager to bind into an external service desk. However I believe this is only really relevant to binding in another Solution Manager - in any case, there is seemingly very little documentation about this available.
Has anyone ever done this - sending service tickets from CRM to Solution Manager Service Desk? If so, could someone please let me know where I can find the documentation on that. Any help is much appreciated.
Cheers,
Wolfgang

Hi,
Use "Rule Modeler" for sending emails and also maintain "IF" condotions there.
Regards,
Ankush

How to create a sub head(code) in a catalog- for service notification

Hi everyone,
How to create a sub head(code) in a catalog- for service notification?
Please guide with your valuable comments.
Please guide its very urgent.
Thanks and Regards
Edited by: MPVash Vash on Oct 24, 2008 8:14 AM
Edited by: MPVash Vash on Oct 30, 2008 7:38 AM

Hi,
Go to T-code QS41, give the catalog and code group and enter.
U can click on the code after selecting the code group and create new codes.
In SPRO u should see which type of catalog is assigned to the notification type. This u can see in the overview of the notification type by selecting the notification type in SPRO.
Regards
Haricharan

Form class for service notification

Hi All,
I am unable to find form class (In transaction EFCS) for service notification for shop papers printing. Can anyone help me in finding form class for this.
Thanks in advance.
Vijay

Tcode OIDA (I had to type /NOIDA
IMG>Plant Maintenance and Customer Service>Maint and Serv Processing>Maint and Serv Notifications>Notification Procesing>Notification Print Control

Object type for service notification?

Hi guys,
In workflow what is the object type to create service notification (IW51). How can I find it?
thanks in advance.
Regards

The object type for service notifications is BUS2080. You can find it via transaction SWO1 - use the search help on the Object/Interface field. You can also use the Business object repository (Browser) button on SWO1.

How to prevent the replication of service order from CRM to R/3

Hi,
I create a service order and it displays in SMW01. Does it mean that system tries to replicate it from CRM to R/3? I have deleted the subscription in SMOEAC while publication of BUS_TRANS_MSG can't be deleted. Is there any other configuration affecting the replication from CRM to R/3?
BR,
ROBERT

Hi Robert,
The replication to R/3 will not happen if you dont have a R/3 site maintained in smoeac. This itself should be enough as it wont know which R/3 should the data be transferred to. Hence the data will not get replicated to R/3.
The bdoc that you see in SMW01 does not mean that data will get replicated. it just indicates what has been created in CRM.
Thanks,
Abishek

Creating R/3 service orders from CRM

Hi Experts
I am working on an scenario in the Interaction Center WinClient where complaints can be registered concerning iobjects. For now, we have made the design using activities, where the objective is to simple register complaints. However we would like to have direct integration between the complaints filed as activities and service orders in R/3.
We have thought about two possible approaches to do this. One by creating a service order in CRM as a follow to the activity described above using the action profile, and the transferring the service order to R/3. However we feel this might be a little complicated due the fact that using services orders in CRM requires more configuration. The second approach consists on creating an Action Box of the Interaction Center WinClient that calls a PM transaction in R/3 where I can directly register the service order in the R/3 system.
Does anybody have any ideas on what would be the approach?
If somebody have any ideas on how to create a service order in R/3 from CRM would be very helpful and will be rewarded with points.
If you have any documents that might be useful for the configuration I would really appreciate that help. My e-mail is [email protected]
Thanks for all

Hi Alberto,
The second way though it looks simple but has lots of functionality gaps.
Jst imagine, if service head wants to know the number of compaints being served completly, or what are the types of complaints and what are the services we offered, or link between complaints and service orders.
This would not be achieved in the second senario.
Better go ahead with the first solution, and it hardly requires much of the configuration, also u would be able to do all the analysis.
Best Regards,
Pratik Patel
Reward with points!

How to set upper and lower limit for service notification in SPRO

Hello everyone,
Good morning....!!
I am new to SAP PM and to SCN as well.
I have a question on Service notification user status.
I have notification profile configured in SAP as below:
Status no      Status          Short text              Lower limit          Upper limit
5                  REGD          Registered                1                          70
10                PCKS            Pack sent                  1                          70
20                APRC            Application received 1                        70
etc..
I want the statusesto be set as navigation should only allow to go back one by one...like from APRC -->PCKS not to REGD.From PCKS -->REGD etc..not vice versa.
Can enayone explain me to how to set lower and upper limits for these according ot the above requirement.
for more details please check my attachment.
Thanks in advance..!!
Regards,
Sudha.

Once you change the status to previous status, just save the order. Then again open the order & try to change the user status.
Just I made replica of your profile. I could able to change (even without saving the order).

How to comsume another application´s web service directly from crm on deman

Hi,
I am incharge of a integration project between EBS 11.5.10.2 and CRM On Demand via web services
1. Assumptions:
Not to use additional architecture (Ex. Fusion Middleware)
2. One of the requirements is: From CRM On Demand to invoke a EBS web service to see and update item´s stock.
3. Advances
We already developed EBS web services to see and update Item´s Stocks
We need to consume the EBS Web service developed directly from CRM on Demand, but we haven´t found a way.
In CRM On Demand Panel Administration there is a section for web service integration but just for exposing CRM On Demand objects and functionalities, but not for consuming another application´s web service.
Mean while we are developing a web service client (web application) to consume EBS web service just for demonstrating its functionality to see and update EBS item stock.
I will appreciate your help!!!
Roger
Edited by: Roycito on 25-jun-2010 9:09

Roger, I would recommend posting this question on the CRM On Demand Integration Development forum. Thanks for your help.

Meet a problem of data exchange for sale order from CRM to R3.

Dear Friends:
 I do the data exchange for sale oder from to R3 today , the problem's detail is as follows:
 When i save a sale order in CRM (Version is 5.0) . it can automatically generate a bdoc which bdoc type is BUS_TRANS_MSG. but the bdoc status alway is "Sent to receivers (not all have confirmed)". and the original order in CRM can not be change .it quote that "Document is being distributed - changes are not possible", so i check the order status analysis in detail .it presents two error messages ," Event 'BEFORE_CHANGE', attribute ' FINI': Error code for function module 'CRM_STATUS_BEFORE_COMPLETED_EC' , "Item is not yet completed in OLTP system". so i check the order in R/3 ,it has already been create and without any error messages.
 Would like to tell me how to solve it . thanks your any idear..

Hi Benjamin,
When performing uploads to R/3 from CRM there is a response from the OTLP system that is sent back to the CRM Middleware to confirm that the data records were received and processed correctly.
Here is a checklist you can run through to verfiy that the connections, systems and objects that are needed are all in place:
On R/3 system:
- Check R/3 outbound queue (transaction SMQ1) for any entries that are not reaching CRM.
- Check that all RFC destinations on R/3 are defined correctly and are pointing to CRM
- Check the CRMCONSUM table in R/3 to ensure CRM is registered as a consumer
- Check the CRMRFCPAR table in R/3 to ensure that order objects are valid for exchange between R/3 and CRM
- Check for any short dumps in R/3 (ST22/ST21)
On CRM:
- Are there entries stuck in the inbound queue (SMQ2) with R3AU* names?
- What does the CRM Middleware Trace show (SMWT)? Sometimes this has more detail than the specific BDoc overview (SMW01)
- Check for short dums in CRM (ST22)
Let us know what else you uncover and we can work from there.
Brad

BAPI for Service Notification Creation (with address)

Hi Friends,
Could any one help and let me know if there is a BAPI which helps to create a Service Notification and has the capability to update the address fields in that Service Notification. I am aware of the BAPI "BAPI_SERVNOT_CREATE" but it does not have the capability to update the address fields (like name1, name2, street, city, region, email address etc). Thanks in advance.
Regards
Sid

Ravi ,
Thanks for your passing me the bapi , when i use it the program goes to dump , its regarding the category , what has to be passed to the category ,
As of now i m passing Notification type , Requestor , Code grp and activity code.
Sorry for not Rewarding points in time , i was at lunch ,

Subcription or publication for service notification from CRM to R/3

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