Subject profile : Subjects, Reasons, categorization schema

Dear Experts,
    For a service ticket I need to create subjects, reasons as well as categorization schema.
For the subjects, I have created the subject profile and have assigned it to the Service BT category
For the reasons, I have created the subject profile and have assigned it to the Business Activity BT category.
Since there is already a subject profile assigned to transaction for service; how would I assign the subject profile for the categorization schema?
Thanks & REgards,
Kanthimathi

Hi Kanthimathi,
You can assign the both subject profiles to the different business transaction categories of the same transaction type.
Assign the reason codes subject profile to Business transaction Categroy  BUS2000126 Business Activity   and
Categoriztion Schema subject profile to the business transaction category BUS2000116 Service Process .
Let me know if you have any issues.
Reward points if it helps.
Regards,
Madhu

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