Subject profile  - trans. type ITIN (Incident)

Hi Folks,
I created subject profile and assiged it to transaction type ITIN(Incident). But I aaccess Incident in UI, categorization doesnt
display. Subject profile fields are grayed out.
I am missing any step in configuration?
Regards,
Nikhil
Edited by: Nikhil Bannore on Aug 12, 2010 1:00 PM

Dear Nikhil,
Please cud you explain in details Regarding for customizing settings of IT service management.
Thanks in advance.
Regards,

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    Message was edited by:
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    Message was edited by:
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