Submission issues iTunes Connect

Hi, I have just received a negative Apple review result after having submitted my folio to iTunes Connect. "We found that your app exhibited one or more bugs, when reviewed on iPad running iOS 8 and iPhone 5s running iOS 8". My first question is: why does Apple test an iPad folio/app (that's what we get in Indesign DPS, don't we?) on an iPhone device? Doesn't the bindery we upload include information on what device it has been designed for (i.e. iPad)? My second question refers to the iOS version. I had, indeed, tested my developer and then the distribution version on an iPad running iOS 7 (just a few weeks ago, before submitting it for the review of the App Store). Now that the new software iOs 8 has been released, Apple (understandably) tests it on iOS 8 and it turns out, my folios do not load on iOs8. Is that always the case?? I have just downloaded iOS 8 and it does not load the app when I click on the icon of my previously tested and working folio.
I would appreciate your help, thanks for your answers in advance!

How long ago did you build your app? Is it a Single Edition app or a multi-issue app?
If it is multi issue make sure you built it September 13th or later. See http://status.adobedps.com/?p=732.
If it is single edition make sure you built it September 19th or later. See Re: Problem with single edition App v32
The comment in their rejection notice regarding iPhone sounds more like a generic statement from them rather than that they tested specifically on iPhone. If you built a multi issue application then you got to pick what devices you supported when you made the app (it's the first step on App Builder). If you are building a Single Edition app then it is iPad only and will not run on iPhone so they couldn't possibly have tested it on iPhone.
Neil

Similar Messages

  • Invalid signature error on submission to iTunes connect

    I'm at the hair-tearing out end of stuck. Any help would be greatly appreciated.
    I've developed an app using Build.Phonegap and MVC4 for IOS. Now I'm stuck on the final hurdle: submitting the app to iTunes connect through APP Loader.
    I successfully uploaded the application.And then, immediately after I get an email that reads as follows: -
    Invalid Signature - Make sure you have signed your application with a distribution certificate, not an ad hoc certificate or a development certificate. Verify that the code signing settings in Xcode are correct at the target level (which override any values at the project level). Additionally, make sure the bundle you are uploading was built using a Release target in Xcode, not a Simulator target. If you are certain your code signing settings are correct, choose "Clean All" in Xcode, delete the "build" directory in the Finder, and rebuild your release target.
    Once these issues have been corrected, go to the Version Details page and click "Ready to Upload Binary." Continue through the submission process until the app status is "Waiting for Upload." You can then deliver the corrected binary.
    I've checked, re-checked and double-checked again the certificate.p12 and the provisioning profile. They all look good to me, set to distribution not 'ad hoc'. The deployment type is set to 'Apple Ap store'.

    please help me out

  • HT5625 log in issues iTunes Connect

    I'm having trouble logging into iTunes connect to link my iPhone and iMac.  I've never done this before.  It is not recognizing my apple ID and is asking me security questions I don't recognize.  I'd rather not reset the ID/PWs.
    I assume this takes the ID/PW as my iphone but it's not working.
    Thanks!

    I think your first action is to sort out access to your account and edit the details and then set about adding your devices.

  • Itunes connect issues

    Submitted apps have been stuck in "Processing" for 12 hours and I'm unable to remove app from waiting for review to resubmit my binary!.

    I also have issues with the whole iTunes Connect process. On my first attempt, I failed the epub filter and Producer notified me of several mistakes. Those were fixed and on my second attempt I successfully uploaded my epub, metadata and cover jpg. After a couple days of Pending status the submission changed to Quality Check status and then on day nine it changed to Removed From Sale status. There was no feedback at this point, all one can do is to pore over the Apple documentation, which I did. I found that Apple requires the use of a <CONTENT> file which the official epub standard says is 'optional.' Well it is optional for everyone but Apple. On my third attempt at upload with the afforementioned problem fixed, the Removed From Sale status never changed during the next ten buiness days. So again, I carefully scrutinized every page of every Apple document related to this whole process. I found out that I had capitalized all the letters in the meta data book title and author's name. This by itself results in a rejection (the docs say.) I also found a few more minor glitches, nits really. I am on my forth upload and the status still shows Removed from Sale. I am POSITIVE that everything is fixed this time but Apple does not answer my emails. There are no telephone numbers to call. It is all very frustrating. What I am afraid of is that once a Removed from Sale sataus is assigned, that no matter how many time you resubmit your package, no one looks at it again?!? I cannot find anywhere in Apple documentation what an author does in this situation? Do we start over from scratch and upload a new book? Apple, please tell us and we will comply!!!

  • "Application failed code sign verification" - Issue with loading Content ViewerApp to iTunes Connect

    Hi There
    I have built content via InDesign CS5.5, created folio using Foliio Builder and downloaded and built and iPad app via the Viewer Builder.  All the Certificate and provisioning info has been entered correctly and the Viewer Builder does not report any errors. The VB then creates the two version (Development & Distribution) of apps.
    The app works fine on the iPad when testing the Developer Viewer (ipa). However, when I try to submit the Distribution app (distribution-viewer.zip) to the iTunes Connect store, I am encountering the following error:
    Application failed codesign verification. The signature was invalid, or it was not signed with an Apple submission certificate.
    Any ideas guys on why i'm encountering this issue. I've been battling this for 2 whole days.  Responses would be greatly appreciated as I am now a day behind the clock
    Note: I have created the app definition in the iTunes Connect for this app.
    regards
    David

    Thanks Ali
    I am certain I had selected the distribution certs as I have them named very explictly. I have rebuilt the app....numerous times ensure the right cert.
    Anyways, I solved the issue by revoking my certs / MP and creating / exporting them and then building the app. When submitted now, it went thru.
    Given this was the first app, I had the luxury of revoking my certs / mp. What would happen if this was not the first...
    David

  • After answering the three security questions on itunes connect the submit button is still grayed out. It looks like it could be an error on the website. Has anyone encountered this issue?

    After answering the three security questions to update an app on itunes connect the submit button is grayed out. It looks like an error on the website. Has anyone ran into this problem before? Any help would be greatly appreciated.

    Hi evanVIT, 
    Welcome to the Apple Support Communities!
    I understand that issues like the one you are experiencing can be very frustrating. For this situation however, for update errors in the range of 3000-3020, I would recommend the troubleshooting steps located in the attached article. Please use the steps and information as a reference. 
    Error 3194, Error 17, or "This device isn't eligible for the requested build"
    Cheers, 
    Joe

  • I'm having issues with connecting my iPhone 4 to iTunes?

    Here's some information:
    Apple product: iPhone 4
    Computer: Windows 8 (originally) to Windows 8.1 (upgraded version)
    Okay, I'm having issues with connecting my iPhone 4 to iTunes. I've connected it via U.S.B. and now everything's not working right the 10th time. Am I to redownload the iTunes software once again or will I never be able to add music anymore?

    OffTime wrote:
    What do you mean with logging?
    Hans
    Close any open applications.
    Click the Apple icon top left of the screen.
    Select the bottom option in the cascading menu: Log Out (your user name).
    Log in a Guest.
    This will dertermine if there is a problem with your Admin account.
    Al

  • Cannot see iTunes Connect for App Submission

    I remeber last year I had signed up for a free iBooks account to publish my book. Now today I bought the membership for iOS developer programme, but whenever I go to submit my app to the iTunes Connect website, I only see books and not the apps option. Please help...

    Usually it's because you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • Dear All Has anyone found a break through with the issue of Connect to itunes to use push notifications

    Dear All Has anyone found a break through with the issue of Connect to itunes to use push notifications

    Did you get any help on this? From what I can see from surfing this site, it's a BUG that no one has offered a solution to. It sometimes happens after a 'reset' and going to ITunes does not offer a way to 'set up push notifications'.

  • ITunes Connect sole proprietorship tax setup issue

    Well, I submitted my issue to iTunes Connect support two full weeks ago. I've only gotten one response over a week ago that confirmed receipt, but I've gotten no assistance, so I'm turning to the community to see if anyone else has had the same problem.
    I'm a sole proprietorship doing business under an LLC. I've entered my company information, or "DBA" name, and my personal info into all the appropriate areas of the Developer Center and iTunes Connect.
    I was trying to fill out the tax form in iTunes Connect for the "All" - Contracts in Process, and ran into a problem. The W-9 form on the website automatically enters my company/DBA name for 1. Name (as shown on your income tax return), and won't let me change it. Problem is, I'm taxed as an individual so I need to be able to enter my personal name in that field, and the business name in the #2 field below. (I believe there is a warning on there that the "name" information needs to match your tax return exactly, and being an LLC taxed as a sole proprietor, my business name doesn't appear on my tax return.)
    Has anyone else run into this? If so, did you simply fill out the form as best you could and your app payments come through fine? Please advise if you have any insight. I really appreciate it.

    Yup, which is what I do every year: fill out a regular, personal tax form with my accountant, and they file a Schedule C for my business stuff. And whenever I fill out a W-9 for a contract employer or client, it's always on paper and I can fill out out with my personal name in the "Name" field, which matches who is being taxed via my tax return (me, personally), and I put the LLC name in the "Business name, if different from above" field and all is well.
    So you make a good point — my business name does actually appear on my return on Schedule C. Since the Apple form automatically puts the LLC name in the "Name" field with no ability to change it, I could leave the "Business Name" field blank, or put the business name in again, or put my personal name in that field. That doesn't bother me, I guess I was just was trying to avoid submitting it in a way that W-9 "Name" won't match my "Name" on the tax return, and it causing a hold up in getting whatever payments result from the sales of my app.

  • Itunes connect mobile issue

    Hello,
    I recently signed up for iTunes connect on my mac book. All the process went smoothly, than I downloaded the itunes connect mobile and upon entering my account info the mobile app does not recognised it. Can one of you help me out with this issue? I do not understand the reason of this...
    Thanks in advance, best thoughts
    Attila

    Please file an iTunes Connect Mobile bug report at this url:
    http://bugreporter.apple.com
    I'll make sure it gets routed correct.  You need to include in it the exact email address tied to your iTunes Connect login.  For example, something like [email protected]

  • Issues uploading the App Preview on iTunes Connect

    I haven't been able to successfully upload the App Preview to iTunes Connect yet. The upload just spins indefinitely.
    I am using the Yosemite Beta and Safari to access iTunes Connect.
    The Preview is a .mov and is large (330MB), but I believe the max size is 500MB.
    Is anyone else having issues? Suggestions on what to do differently?

    https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Concept ual/iTunesConnect_Guide/Chapters/FirstSt…
    To upload your App Preview, you will need Safari 8 and OS X 10.10 or later.

  • Itunes connect submission failure

    Hi All,
    I was trying to submit to itunes connect today via application loader on OSX 10.8.5 application loader version 2.9 (439) and got the following message:
    ERROR ITMS-9000: "This bundle is invalid. New apps and app updates submitted to the App Store must be built with Xcode 5 and iOS 7 SDK." at SoftwareAssets/SoftwareAsset (MZItmspSoftwareAssetPackage)
    Does anyone know the solution? I am getting desperate here.
    I compiled the app with AIR 4.0, Flex 11 (newest SDK on apache flex website as of last weekend).  I have successfully submitted this application before, this is just an update. I also tried with the older AIR 3.9 compiler and got the same message

    Well... tried uploading with AIR 4.0 SDK from http://www.adobe.com/devnet/air/air-sdk-download.html - got it yesterday.  I overlayed the new AIR files in Flash Builder 4.7 on PC (as I have a dozen times before), changed the namespace and recompiled adjusting my version numbers to match in the app.xml and iTunes.  I published with a distribution certificate and matching distribution provisioning profile.  The app uses the in-app purchasing ANE from the Adobe Gaming SDK.  It was all working when I tested with a test account, etc.
    So I copy the file over to the Mac.  in the past I have had to unzip the ipa and get the app file out of the payload folder.  I then zip this app file up and save it as the myappname.ipa.    Then using the Application Loader that I got from the bottom of the Manage Apps page on iTunes I choose my app version to upload - I see that fine, then I send the myappname.ipa that I made.  And I STILL GET THE ERROR THAT IT IS AN INVALID PACKAGE.
    Anybody have an idea about what I might be missing.  This is an ActionScript Mobile project in Flash Builder 4.7 on PC running AIR 4.0 then trying to upload with a Mac.
    Any thoughts from the Adobe side???
    Thanks!

  • ITunes Connect Credit Card Issue

    I want to publish free books, but when i make the account for iTunes Connect, Apple asks for a credit card, i don't have one, and don't use one, how can I create an account without a credit card?

    So what did Support say when you contacted them?

  • ITunes Connect login issues.

         I recently enrolled in the iOS Developer program. I did this so I could start designing apps, however iTunes Connect says my account doesn't have permission to enter. I'm trying to learn how to intergrate Game Center into my apps, but I need to log in to iTunes Connect to complete the tutorials I'm currently doing. I purchased the license yesterday, and I figured it might have been saying this because Apple had to approve my registration. I feel like that shouldn't take this long though. Now I'm wondering if I purchased the correct software to access iTunes Connect, or if I messed something up while registering. If anyone could assist me, it would be greatly appreciated:)

    Use Safari on OS X.

Maybe you are looking for

  • Deleting file from .jar file

    I m having trouble with the Forum search, so sorry if this question has been answered before in this forum. If I create a .jar (or an .ear) file, then open the file using Winzip and then delete a file from the zip, does it corrupt the .jar file? I ra

  • MSI GT70 2PC Dominator (happens to similar msi's too) WiFi Spikes/in-game lags and freezes IMPORTANT

    Ok so I've been searching this all around, it is a common issue. I have tried many fix's but if anyone has an idea please suggest. If anyone has had this issue and now it's fixed please tell me. It is clearly the wifi hardware or software from MSI. I

  • Fullscreen mode controls don't disappear

    Yesterday, pretty much out of the blue, Quicktime started behaving strangely on one of my Windows PCs (the other is fine).  Basically, the control bar refuses to disappear when I use full screen mode.  I went into preferences for the player and it wa

  • Standard traffic flow in a network

    HI when we work in a network then we face a problem overflow of trafic/packet . so If normal 100 user in a network work then how packet flow in a second ?. Like example normal condition in a router processor 30% and when it ups 50% or avobe then wron

  • Task of ABAP Developer in standard reports

    Hi friends,                I know standard reports in SD..Is there any role played by the abaper in using those standand reports? Can abap developer customise those standard reports...or abap developer only do the reports from scratch depending on th