Subsciptions - Sending mail to a user using a specific group.

Hello.
We currently have SCSM 2012 R2 set up to send mail when an analyst updates a ticket with a comment. We have a template with specific verbage for the user. This works as designed. We've now taken on the role to support a different, line of business.
We've created a new connector to monitor our LOB 2 support mailbox. We've got the workflow set up to assign the correct support group (LOB 2 support group) and email the LOB 2 end-user that a ticket has been created. We're running into a
snag now with subscriptions that are used to notify the end-user that the ticket has been updated by an analyst and needs a response.
We are trying to expand our subscriptions to do the following:
Send email to an existing LOB 1 end-user with Template A (LOB 1) when the support group is (LOB 1 Support) - This is our base subscription, and is working correctly.
Send email to LOB 2 - end-user with Template B (LOB 2) when support group is (LOB 2 Support)
We are currently using the "when an object of a selected class is created" and the targeted class = Trouble Ticket Analyst Comments. However there's no way to filter out the group under additional criteria.
Does anyone have a suggestion on how to do this? We are not well versed in XML or PS so I'm hoping that it's something that can be managed inside the SCSM console.
Thank you.
Milnesy

in the criteria window, look for the parent work item relationship in the tree on the left, then find the tier queue or support group value. this should allow you to filter by that value on the parent of the comment.

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Send mail to multiple user using plsql

Hi
I wrote plsql block as below
===========
mail_conn := UTL_SMTP.open_connection (mailhost, 25);
UTL_SMTP.helo (mail_conn, mailhost);
UTL_SMTP.mail (mail_conn, p_sender);
UTL_SMTP.rcpt (mail_conn, p_recipient);
UTL_SMTP.rcpt (mail_conn, p_cc);
UTL_SMTP.rcpt (mail_conn, p_bcc);
UTL_SMTP.DATA (mail_conn,
'From: '
|| p_sender
|| UTL_TCP.crlf
|| 'To: '
|| p_recipient
|| UTL_TCP.crlf
|| 'Cc: '
|| p_cc
|| UTL_TCP.crlf
|| 'Cc: '
|| p_bcc
|| UTL_TCP.crlf
|| 'Subject: '
|| p_subject
|| UTL_TCP.crlf
|| p_message
UTL_SMTP.quit (mail_conn);
==========
when I pass single-single user id in To,From,CC,Bcc mail goes through. But when I have multiple emaild mail doesn't go through.
How do I fix this?
second problem is when I don't provide Bcc or provide Bcc value null even single email ids mail doesn't go.
I can have some id as bcc for workaround but first issue is blocking me.
Any help appreciated.
Thanks
Ajay

CREATE OR REPLACE TRIGGER EmailOnServerErr AFTER SERVERERROR ON DATABASE
DECLARE
   mail_conn       UTL_SMTP.connection;
   crlf            VARCHAR2(2) := chr(13)||chr(10);
   msg             VARCHAR2(32760);
   sid_name        VARCHAR2(16);
   bdump_dest      VARCHAR2(128);
   smtp_relay      VARCHAR2(32) := 'MyMailRelay';
   recipient_address VARCHAR2(64) := '[email protected]';
   sender_address     VARCHAR2(64) := '[email protected]';
   mail_port       NUMBER := 25;
   log_file_handle UTL_FILE.FILE_TYPE;
   log_file_dir    VARCHAR2(256) := 'ERR_LOG_DIR';
   log_file_name   VARCHAR2(256) := 'OracleErrors.log';
   maxlinesize     NUMBER := 32767;
   session_rec     sys.v_$session%ROWTYPE;
   audit_rec       sys.dba_audit_trail%ROWTYPE;
   auditing        BOOLEAN;
   LinesOfSQL      BINARY_INTEGER;
   offending_sql   DBMS_STANDARD.ora_name_list_t;
   CURSOR bdump_cur IS
      SELECT TRIM(value)
      FROM v$parameter
      WHERE name = 'background_dump_dest'
   CURSOR sid_cur IS
      SELECT TRIM(instance_name)
      FROM v$instance
   CURSOR session_cur IS
      SELECT s.*
      FROM v$session s
      WHERE s.sid = dbms_support.mysid
   CURSOR audit_trail_cur(AUDSID IN NUMBER) IS
      SELECT *
      FROM dba_audit_trail
      WHERE sessionid = AUDSID
BEGIN
   IF (USER = 'SYSTEM' OR USER = 'SYS') THEN
      -- Ignore this error
      NULL;
   ELSIF IS_SERVERERROR (1034) THEN
      -- Ignore this error
      NULL;
   ELSE
      -- get the sid
      OPEN sid_cur;
      FETCH sid_cur INTO sid_name;
      CLOSE sid_cur;
      -- get the location of the alert log
      OPEN bdump_cur;
      FETCH bdump_cur INTO bdump_dest;
      CLOSE bdump_cur;
      -- get the session information
      OPEN session_cur;
      FETCH session_cur INTO session_rec;
      CLOSE session_cur;
      -- get the audit_trail information if it exists
      OPEN audit_trail_cur(session_rec.audsid);
      FETCH audit_trail_cur INTO audit_rec;
      auditing := audit_trail_cur%FOUND;
      CLOSE audit_trail_cur;
      IF session_rec.program = 'MyProgram.exe' THEN
         NULL; -- ignore actions from MyProgram - that's where I do maintenance
      ELSE
         -- compose the message
         msg := 'Subject: Oracle error '||' on '||sid_name||crlf;
         msg := msg||'To: '||recipient_address||crlf;
         msg := msg||'For more information see the alert log file located at:'||crlf;
         msg := msg||bdump_dest||'/alert_'||sid_name||'.log'||crlf;
         msg := msg||'or the error log file: $'||log_file_dir||'/'||log_file_name||crlf;
         msg := msg||'Error Time='||TO_CHAR(SYSDATE,'DD-Mon-YYYY HH24:MI:SS')||crlf;
         msg := msg||DBMS_UTILITY.FORMAT_CALL_STACK||crlf;
         LinesOfSQL := sql_txt(offending_sql);
         msg := msg||'Offending SQL is:'||crlf;
         FOR loop_counter IN offending_sql.FIRST..offending_sql.LAST
         LOOP
            msg := msg||offending_sql(loop_counter);
         END LOOP;
         msg := msg||crlf||'----- PL/SQL Error Stack -----'||crlf;
         msg := msg||DBMS_UTILITY.FORMAT_ERROR_STACK||crlf;
         msg := msg||'V$SESSION.SADDR='   ||session_rec.saddr   ||crlf;
         msg := msg||'V$SESSION.SID='     ||session_rec.sid     ||crlf;
         msg := msg||'V$SESSION.SERIAL#=' ||session_rec.serial# ||crlf;
         msg := msg||'V$SESSION.AUDSID=' ||session_rec.audsid ||crlf;
         msg := msg||'V$SESSION.PADDR='   ||session_rec.paddr   ||crlf;
         msg := msg||'V$SESSION.USER#='   ||session_rec.user#   ||crlf;
         msg := msg||'V$SESSION.USERNAME='||session_rec.username||crlf;
         msg := msg||'V$SESSION.COMMAND=' ||session_rec.command ||crlf;
         msg := msg||'V$SESSION.OWNERID=' ||session_rec.ownerid ||crlf;
         msg := msg||'V$SESSION.TADDR='   ||NVL(session_rec.taddr   ,'Null')||crlf;
         msg := msg||'V$SESSION.LOCKWAIT='||NVL(session_rec.lockwait,'Null')||crlf;
         msg := msg||'V$SESSION.STATUS=' ||NVL(session_rec.status ,'Null')||crlf;
         msg := msg||'V$SESSION.SERVER=' ||NVL(session_rec.server ,'Null')||crlf;
         msg := msg||'V$SESSION.SCHEMA#=' ||session_rec.schema#||crlf;
         msg := msg||'V$SESSION.SCHEMANAME=' ||NVL(session_rec.schemaname,'Null')||crlf;
         msg := msg||'V$SESSION.OSUSER='     ||NVL(session_rec.osuser    ,'Null')||crlf;
         msg := msg||'V$SESSION.PROCESS='    ||NVL(session_rec.process   ,'Null')||crlf;
         msg := msg||'V$SESSION.MACHINE='    ||NVL(session_rec.machine   ,'Null')||crlf;
         msg := msg||'V$SESSION.TERMINAL='   ||NVL(session_rec.terminal ,'Null')||crlf;
         msg := msg||'V$SESSION.PROGRAM='    ||NVL(session_rec.program   ,'Null')||crlf;
         msg := msg||'V$SESSION.TYPE='       ||NVL(session_rec.type      ,'Null')||crlf;
         msg := msg||'V$SESSION.SQL_ADDRESS='    ||session_rec.sql_address ||crlf;
         msg := msg||'V$SESSION.SQL_HASH_VALUE=' ||NVL(TO_CHAR(session_rec.sql_hash_value) ,'Null')||crlf;
         msg := msg||'V$SESSION.PREV_SQL_ADDR=' ||session_rec.prev_sql_addr||crlf;
         msg := msg||'V$SESSION.PREV_HASH_VALUE='||NVL(TO_CHAR(session_rec.prev_hash_value),'Null')||crlf;
         msg := msg||'V$SESSION.MODULE='     ||NVL(session_rec.module              ,'Null')||crlf;
         msg := msg||'V$SESSION.MODULE_HASH='||NVL(TO_CHAR(session_rec.module_hash),'Null')||crlf;
         msg := msg||'V$SESSION.ACTION='     ||NVL(session_rec.action              ,'Null')||crlf;
         msg := msg||'V$SESSION.ACTION_HASH='||NVL(TO_CHAR(session_rec.action_hash),'Null')||crlf;
         msg := msg||'V$SESSION.CLIENT_INFO='||NVL(session_rec.client_info         ,'Null')||crlf;
         msg := msg||'V$SESSION.FIXED_TABLE_SEQUENCE='||NVL(TO_CHAR(session_rec.fixed_table_sequence),'Null')||crlf;
         msg := msg||'V$SESSION.ROW_WAIT_OBJ#=' ||NVL(TO_CHAR(session_rec.row_wait_obj#) ,'Null')||crlf;
         msg := msg||'V$SESSION.ROW_WAIT_FILE#=' ||NVL(TO_CHAR(session_rec.row_wait_file#) ,'Null')||crlf;
         msg := msg||'V$SESSION.ROW_WAIT_BLOCK#='||NVL(TO_CHAR(session_rec.row_wait_block#),'Null')||crlf;
         msg := msg||'V$SESSION.ROW_WAIT_ROW#=' ||NVL(TO_CHAR(session_rec.row_wait_row#) ,'Null')||crlf;
         msg := msg||'V$SESSION.LOGON_TIME='     ||NVL(TO_CHAR(session_rec.logon_time,'DD-Mon-YYYY HH24:MI:SS'),'Null')||crlf;
         msg := msg||'V$SESSION.LAST_CALL_ET='   ||NVL(TO_CHAR(session_rec.last_call_et)   ,'Null')||crlf;
         msg := msg||'V$SESSION.PDML_ENABLED='   ||NVL(session_rec.pdml_enabled   ,'Null')||crlf;
         msg := msg||'V$SESSION.FAILOVER_TYPE=' ||NVL(session_rec.failover_type ,'Null')||crlf;
         msg := msg||'V$SESSION.FAILOVER_METHOD='||NVL(session_rec.failover_method,'Null')||crlf;
         msg := msg||'V$SESSION.FAILED_OVER='    ||NVL(session_rec.failed_over    ,'Null')||crlf;
         msg := msg||'V$SESSION.RESOURCE_CONSUMER_GROUP='||NVL(session_rec.resource_consumer_group,'Null')||crlf;
         msg := msg||'V$SESSION.PDML_STATUS='    ||NVL(session_rec.pdml_status    ,'Null')||crlf;
         msg := msg||'V$SESSION.PDDL_STATUS='    ||NVL(session_rec.pddl_status    ,'Null')||crlf;
         msg := msg||'V$SESSION.PQ_STATUS='      ||NVL(session_rec.pq_status      ,'Null')||crlf;
         IF auditing THEN
            msg := msg||'DBA_AUDIT_TRAIL.OS_USERNAME=' ||NVL(audit_rec.os_username,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.USERNAME='     ||NVL(audit_rec.username   ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.USERHOST='     ||NVL(audit_rec.userhost   ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.TERMINAL='     ||NVL(audit_rec.terminal   ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.TIMESTAMP='    ||TO_CHAR(audit_rec.timestamp,'DD-Mon-YYYY HH24:MI:SS')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.OWNER='        ||NVL(audit_rec.owner      ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.OBJ_NAME='     ||NVL(audit_rec.obj_name   ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.ACTION='       ||audit_rec.action   ||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.ACTION_NAME=' ||NVL(audit_rec.action_name   ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.NEW_OWNER='    ||NVL(audit_rec.new_owner     ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.NEW_NAME='     ||NVL(audit_rec.new_name      ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.OBJ_PRIVILEGE='||NVL(audit_rec.obj_privilege ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.SYS_PRIVILEGE='||NVL(audit_rec.sys_privilege ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.ADMIN_OPTION=' ||NVL(audit_rec.admin_option ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.GRANTEE='      ||NVL(audit_rec.grantee       ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.AUDIT_OPTION=' ||NVL(audit_rec.audit_option ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.SES_ACTIONS=' ||NVL(audit_rec.ses_actions   ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.LOGOFF_TIME=' ||NVL(TO_CHAR(audit_rec.logoff_time) ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.LOGOFF_LREAD=' ||NVL(TO_CHAR(audit_rec.logoff_lread) ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.LOGOFF_PREAD=' ||NVL(TO_CHAR(audit_rec.logoff_pread) ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.LOGOFF_LWRITE='||NVL(TO_CHAR(audit_rec.logoff_lwrite),'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.LOGOFF_DLOCK=' ||NVL(audit_rec.logoff_dlock ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.COMMENT_TEXT=' ||NVL(audit_rec.comment_text ,'Null')||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.SESSIONID='    ||audit_rec.sessionid   ||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.ENTRYID='      ||audit_rec.entryid     ||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.STATEMENTID=' ||audit_rec.statementid ||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.RETURNCODE='   ||audit_rec.returncode ||crlf;
            msg := msg||'DBA_AUDIT_TRAIL.PRIV_USED='    ||NVL(audit_rec.priv_used,'Null')||crlf;
         END IF;
         msg := msg||'-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-'||crlf||crlf;
         -- write the message to the error log file
         log_file_handle := UTL_FILE.FOPEN (log_file_dir, log_file_name, 'A',maxlinesize);
         UTL_FILE.PUT_LINE(log_file_handle,msg);
         UTL_FILE.FCLOSE(log_file_handle);
         -- send the message by Email
         mail_conn := UTL_SMTP.open_connection(smtp_relay, mail_port);
         UTL_SMTP.HELO(mail_conn, smtp_relay);
         UTL_SMTP.MAIL(mail_conn, sender_address);
         UTL_SMTP.RCPT(mail_conn, recipient_address);
         UTL_SMTP.DATA(mail_conn, msg);
         UTL_SMTP.QUIT(mail_conn);
      END IF; -- client_program = MyProgram.exe
   END IF;
END;
/

We purchased a new iPad2 and registered it using a 'new' iCloud email/ID. We are unable to send email from the iPad and iPhone. The error is: Cannot send mail. The user name or password for iCloud is incorrect.

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About ~20 hours later, this ended up solving itself. We can send email using the '.icloud' email from both the iPad and iPhone. Advise would be 'wait' before you start seeking alteranatives like yahoo, hotmail, etc. This definitely is a convenient way to keep all your 'cloud' information in a centralized place, including the common email...

How to send mail in PL/SQL using exchange server details.

Hi Experts,
Business user has provided us the exchange server details to send mails.How can I send mails thru PL/SQL using exchange server details.

user595740 wrote:
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Oracle supports the standard application protocol SMTP - it does not support a proprietary protocol like that used by Exchange that only works on the Windows operating system. It however provides you with the flexibility to code this yourself.
If you for example use Microsoft MAPI (Mail Application Programming Interface), you can integrate it with PL/SQL using the external procedure (extproc) feature of Oracle.
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/// kak
powerbook Mac OS X (10.4.7)

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how can i insure that job finished and good ,
and how can i send mail to the user "ok"   ?

Hi Dakota. We do something simular with our nightly MRP job. Our MRP job runs around midnight, then we kick off another job about 4am which checks to see if any of the jobs in question have abended, if so, then it sends an email to the email addresses specify in the report variant. Of course, this could be modified to check for successfully complete jobs, if that is your requirement.
REPORT ZBCJOBMONITOR .
TABLES: SOMLREC90,
        TBTCO.
DATA: MAILDATA   LIKE SODOCCHGI1.
DATA: MAILTXT    LIKE SOLISTI1 OCCURS 10 WITH HEADER LINE.
DATA: MAILREC    LIKE SOMLREC90 OCCURS 0 WITH HEADER LINE.
DATA: I_TBTCO    LIKE TBTCO OCCURS 0 WITH HEADER LINE.
SELECTION-SCREEN BEGIN OF BLOCK B1 WITH FRAME TITLE TEXT-001 .
SELECT-OPTIONS: S_JOB FOR TBTCO-JOBNAME.
SELECT-OPTIONS: S_JOBC FOR TBTCO-JOBClass.
SELECT-OPTIONS: S_REC FOR SOMLREC90-RECEIVER.
SELECTION-SCREEN END OF BLOCK B1.
START-OF-SELECTION.
CLEAR:    MAILDATA, MAILTXT, MAILREC, I_TBTCO.
REFRESH: MAILTXT, MAILREC, I_TBTCO.
PERFORM GET_ABENDED_JOBS.
PERFORM BUILD_RECEIVERS.
LOOP AT I_TBTCO.
    PERFORM BUILD_TEXT_MESSAGE.
    PERFORM SEND_MAIL_NODIALOG..
ENDLOOP.
*      Form BUILD_TEXT_MESSAGE
FORM GET_ABENDED_JOBS.
SELECT * FROM TBTCO
          INTO CORRESPONDING FIELDS OF TABLE I_TBTCO
                     WHERE JOBNAME IN S_JOB
                       AND STATUS = 'A'
                       AND JOBCLASS IN S_JOBC
                       AND SDLSTRTDT = SY-DATUM.
ENDFORM.
*      Form BUILD_TEXT_MESSAGE
FORM BUILD_TEXT_MESSAGE.
DATA: DATE(10) TYPE C.
DATA: TIME(10) TYPE C.
MAILDATA-OBJ_NAME = 'MONITOR'.
MAILDATA-OBJ_DESCR = 'Batch Job Monitor'.
MAILDATA-OBJ_LANGU = SY-LANGU.
CONCATENATE 'Job Name:' I_TBTCO-JOBNAME
              INTO MAILTXT-LINE SEPARATED BY SPACE.
APPEND MAILTXT.
PERFORM FORMAT_DATE USING I_TBTCO-SDLSTRTDT
                            DATE.
CONCATENATE I_TBTCO-SDLSTRTTM+0(2) ':'
              I_TBTCO-SDLSTRTTM+2(2) ':'
              I_TBTCO-SDLSTRTTM+4(2)
                 INTO TIME.
CONCATENATE 'Start Date/Time:' DATE TIME
            INTO MAILTXT-LINE SEPARATED BY SPACE.
APPEND MAILTXT.
CONCATENATE 'Job Class:' I_TBTCO-JOBCLASS
            INTO MAILTXT-LINE SEPARATED BY SPACE.
APPEND MAILTXT.
MAILTXT-LINE = 'Job has terminated abnormally'.
APPEND MAILTXT.
ENDFORM.
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FORM BUILD_RECEIVERS.
LOOP AT S_REC.
    CLEAR MAILREC.
    MAILREC-RECEIVER = S_REC-LOW.
    MAILREC-REC_TYPE = 'U'.
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ENDLOOP.
ENDFORM.
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FORM SEND_MAIL_NODIALOG.
CALL FUNCTION 'SO_NEW_DOCUMENT_SEND_API1'
       EXPORTING
            DOCUMENT_DATA              = MAILDATA
            DOCUMENT_TYPE              = 'RAW'
            PUT_IN_OUTBOX              = 'X'
       TABLES
            OBJECT_HEADER              = MAILTXT
            OBJECT_CONTENT             = MAILTXT
            RECEIVERS                  = MAILREC
       EXCEPTIONS
            TOO_MANY_RECEIVERS         = 1
            DOCUMENT_NOT_SENT          = 2
            DOCUMENT_TYPE_NOT_EXIST    = 3
            OPERATION_NO_AUTHORIZATION = 4
            PARAMETER_ERROR            = 5
            X_ERROR                    = 6
            ENQUEUE_ERROR              = 7
            OTHERS                     = 8.
IF SY-SUBRC <> 0.
* MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
*         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDFORM.
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FORM FORMAT_DATE USING IN
                       OUT.
CALL FUNCTION 'CONVERT_DATE_TO_EXTERNAL'
       EXPORTING
            DATE_INTERNAL            = IN
       IMPORTING
            DATE_EXTERNAL            = OUT
       EXCEPTIONS
            DATE_INTERNAL_IS_INVALID = 1
            OTHERS                   = 2.
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Regards,
Rich Heilman

Send Mails to Multiple Users

Hi,
I have a requirement where I need to send mail to multiple users, for this I was following below link
Re: Email to Multiple Email Address through WF
Followed the above link and created 2 users with Notification Preference as MAILHTML and added to a role having email id as NULL and Notification Preference as MAILHTML . But I am not able to send mails rather it is going as notifications to the user Worklist.
Please help me to resolve this issue.
Regards,
Prateek

Hi, Andy,
Use the Oracle-supplied package utl_mail for sending email messages:
http://docs.oracle.com/cd/B28359_01/appdev.111/b28419/u_mail.htm#i1001258
It would be easier if you did not use dbms_output, or, if you really wanted to, do not call it directly. Write your own procedure (let's call it add_to_message) that concatenates a string to the end of a message that will ultimately be sent as an email. If you want to display the string using dbms_ouptut.put line as well as append it to the message, then call dbms_ouptut.put line inside add_to_message.
If you really must get the text from dbms_output, use dbms_output.get_line (or get_lines)
http://docs.oracle.com/cd/B28359_01/appdev.111/b28419/d_output.htm#i999346

How to send mail to multiple users in workflow

Hi
I have created a workflow for vendor details.
after filling all the vendor details the mail should be sent to all managers
involved in workflow.Can anyone tell me how to assign this task of sending mails to all users in organizational unit.

hi
user 1 has mailbox open when the work item arrives, then to user 2 it will apprear to be already read.
Try using a logical AND in the definition of the responsibilites, so that when only both user 1 and user 2 (assuming that there can be two users) read their emails the work item is regarded as complete
also check with the following link..
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/c6456e89-0a01-0010-0189-a7961fe42034
reward if useful
regards
dinesh

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Dennis

I don't know the answer to this but you might try the -v option on the mail command in order to get verbose output. Perhaps a useful message would pop up.
Also, you might consider posting this message in the Unix Forum. There is a good chance that someone there can help you with this issue.
EMAC G4 1.0 GHz Mac OS X (10.4.6)

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I wrote this code to send mail to external user from sap.
It did not work properly can anyone help me to send email to extenal user.
The return code after executing the function module is 2.
DATA: OBJPACK LIKE SOPCKLSTI1 OCCURS 2 WITH HEADER LINE.
DATA: OBJHEAD LIKE SOLISTI1   OCCURS 1 WITH HEADER LINE.
DATA: OBJBIN LIKE SOLISTI1   OCCURS 10 WITH HEADER LINE.
DATA: OBJTXT LIKE SOLISTI1   OCCURS 10 WITH HEADER LINE.
DATA: RECLIST LIKE SOMLRECI1 OCCURS 5 WITH HEADER LINE.
DATA: DOC_CHNG LIKE SODOCCHGI1.
DATA: TAB_LINES LIKE SY-TABIX.
Creating the document to be sent
DOC_CHNG-OBJ_NAME = 'OFFER'.
DOC_CHNG-OBJ_DESCR = 'abcd'.
OBJTXT = 'aaaaaaaaaaa:'.
APPEND OBJTXT.
OBJTXT = 'bbbbbbbbbb'.
APPEND OBJTXT.
OBJTXT = 'ccccccccccccc.'.
APPEND OBJTXT.
DESCRIBE TABLE OBJTXT LINES TAB_LINES.
READ TABLE OBJTXT INDEX TAB_LINES.
DOC_CHNG-DOC_SIZE = ( TAB_LINES - 1 ) * 255 + STRLEN( OBJTXT ).
RECLIST-RECEIVER = mail address.
RECLIST-REC_TYPE = 'U'.
RECLIST-COM_TYPE = 'INT'.
RECLIST-NOTIF_DEL = 'X'.
RECLIST-NOIF_NDEL = 'X'.
APPEND RECLIST.
Creating the entry for the compressed document
CLEAR OBJPACK-TRANSF_BIN.
OBJPACK-HEAD_START = 1.
OBJPACK-HEAD_NUM   = 0.
OBJPACK-BODY_START = 1.
OBJPACK-BODY_NUM   = TAB_LINES.
OBJPACK-DOC_TYPE   = 'RAW'.
APPEND OBJPACK.
Creating the document attachment
(Assume the data in OBJBIN are given in BMP format)
OBJBIN = ' \O/ '. APPEND OBJBIN.
OBJBIN = '     '. APPEND OBJBIN.
OBJBIN = ' / \ '. APPEND OBJBIN.
DESCRIBE TABLE OBJBIN LINES TAB_LINES.
OBJHEAD = 'picasso.bmp'. APPEND OBJHEAD.
Creating the entry for the compressed attachment
OBJPACK-TRANSF_BIN = 'X'.
OBJPACK-HEAD_START = 1.
OBJPACK-HEAD_NUM   = 1.
OBJPACK-BODY_START = 1.
OBJPACK-BODY_NUM   = TAB_LINES.
OBJPACK-DOC_TYPE   = 'BMP'.
OBJPACK-OBJ_NAME   = 'ATTACHMENT'.
OBJPACK-OBJ_DESCR = 'Reproduction object 138'.
OBJPACK-DOC_SIZE   = TAB_LINES * 255.
APPEND OBJPACK..
Sending the document
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
     EXPORTING
          DOCUMENT_DATA = DOC_CHNG
          PUT_IN_OUTBOX = 'X'
          COMMIT_WORK   = 'X'
     TABLES
          PACKING_LIST = OBJPACK
          OBJECT_HEADER = OBJHEAD
         CONTENTS_BIN = OBJBIN
           CONTENTS_TXT = OBJTXT
           RECEIVERS     = RECLIST
      EXCEPTIONS
           TOO_MANY_RECEIVERS = 1
           DOCUMENT_NOT_SENT = 2
           OPERATION_NO_AUTHORIZATION = 4
           OTHERS = 99.
IF SY-SUBRC NE 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.

Hi,
Check in SCOT t-code whether it has been properly configred to send the mails
Regards,
siva chalasani.

How to send mails to multiple recipents using SO_DOCUMENT_SEND_API

Hi ,
I am using the FM "SO_DOCUMENT_SEND_API".
I am able to send an Excel sheet as attachement, but my requirement is to send multiple mails to the corresponding persons. I tried using coma, colan, semi colan as the separator in the import parameter SENDER_ADDRESS for two different mail id's but it was not useful.
I need to send mails to multiple recipens using the same FM. (keeping one person in to list and two of the persons in CC.)
can any on throw some light on this.
Thanks
rewards will be great.....................................

Hi,
The code below demonstrates how to send an email to an external email address([email protected]),
where the data is stored within a .xls attachment.
Instead of the statement, <b>PARAMETERS: p_email   TYPE somlreci1-receiver
                                  DEFAULT '[email protected]'.</b>,
use select-options & give the e-mail addresses that you want.
*& Report ZEMAIL_ATTACH                                               *
*& Example of sending external email via SAPCONNECT                    *
REPORT ZEMAIL_ATTACH                   .
TABLES: ekko.
PARAMETERS: p_email   TYPE somlreci1-receiver
                                  DEFAULT '[email protected]'.
TYPES: BEGIN OF t_ekpo,
ebeln TYPE ekpo-ebeln,
ebelp TYPE ekpo-ebelp,
aedat TYPE ekpo-aedat,
matnr TYPE ekpo-matnr,
END OF t_ekpo.
DATA: it_ekpo TYPE STANDARD TABLE OF t_ekpo INITIAL SIZE 0,
      wa_ekpo TYPE t_ekpo.
TYPES: BEGIN OF t_charekpo,
ebeln(10) TYPE c,
ebelp(5) TYPE c,
aedat(8) TYPE c,
matnr(18) TYPE c,
END OF t_charekpo.
DATA: wa_charekpo TYPE t_charekpo.
DATA:   it_message TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
                WITH HEADER LINE.
DATA:   it_attach TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
                WITH HEADER LINE.
DATA:   t_packing_list LIKE sopcklsti1 OCCURS 0 WITH HEADER LINE,
        t_contents LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        t_receivers LIKE somlreci1 OCCURS 0 WITH HEADER LINE,
        t_attachment LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        t_object_header LIKE solisti1 OCCURS 0 WITH HEADER LINE,
        w_cnt TYPE i,
        w_sent_all(1) TYPE c,
        w_doc_data LIKE sodocchgi1,
        gd_error    TYPE sy-subrc,
        gd_reciever TYPE sy-subrc.
*START_OF_SELECTION
START-OF-SELECTION.
Retrieve sample data from table ekpo
PERFORM data_retrieval.
Populate table with detaisl to be entered into .xls file
PERFORM build_xls_data_table.
*END-OF-SELECTION
END-OF-SELECTION.
Populate message body text
perform populate_email_message_body.
Send file by email as .xls speadsheet
PERFORM send_file_as_email_attachment
                               tables it_message
                                      it_attach
                                using p_email
                                      'Example .xls documnet attachment'
                                      'XLS'
                                      'filename'
                             changing gd_error
                                      gd_reciever.
Instructs mail send program for SAPCONNECT to send email(rsconn01)
PERFORM initiate_mail_execute_program.
*&      Form DATA_RETRIEVAL
      Retrieve data form EKPO table and populate itab it_ekko
FORM data_retrieval.
SELECT ebeln ebelp aedat matnr
   UP TO 10 ROWS
    FROM ekpo
    INTO TABLE it_ekpo.
ENDFORM.                    " DATA_RETRIEVAL
*&      Form BUILD_XLS_DATA_TABLE
      Build data table for .xls document
FORM build_xls_data_table.
CONSTANTS: con_cret TYPE x VALUE '0D', "OK for non Unicode
             con_tab TYPE x VALUE '09'.   "OK for non Unicode
*If you have Unicode check active in program attributes thnen you will
*need to declare constants as follows
*class cl_abap_char_utilities definition load.
*constants:
   con_tab type c value cl_abap_char_utilities=>HORIZONTAL_TAB,
   con_cret type c value cl_abap_char_utilities=>CR_LF.
CONCATENATE 'EBELN' 'EBELP' 'AEDAT' 'MATNR'
         INTO it_attach SEPARATED BY con_tab.
CONCATENATE con_cret it_attach INTO it_attach.
APPEND it_attach.
LOOP AT it_ekpo INTO wa_charekpo.
    CONCATENATE wa_charekpo-ebeln wa_charekpo-ebelp
                wa_charekpo-aedat wa_charekpo-matnr
           INTO it_attach SEPARATED BY con_tab.
    CONCATENATE con_cret it_attach INTO it_attach.
    APPEND it_attach.
ENDLOOP.
ENDFORM.                    " BUILD_XLS_DATA_TABLE
*&      Form SEND_FILE_AS_EMAIL_ATTACHMENT
      Send email
FORM send_file_as_email_attachment tables pit_message
                                          pit_attach
                                    using p_email
                                          p_mtitle
                                          p_format
                                          p_filename
                                          p_attdescription
                                          p_sender_address
                                          p_sender_addres_type
                                 changing p_error
                                          p_reciever.
DATA: ld_error    TYPE sy-subrc,
        ld_reciever TYPE sy-subrc,
        ld_mtitle LIKE sodocchgi1-obj_descr,
        ld_email LIKE somlreci1-receiver,
        ld_format TYPE so_obj_tp ,
        ld_attdescription TYPE so_obj_nam ,
        ld_attfilename TYPE so_obj_des ,
        ld_sender_address LIKE soextreci1-receiver,
        ld_sender_address_type LIKE soextreci1-adr_typ,
        ld_receiver LIKE sy-subrc.
ld_email   = p_email.
ld_mtitle = p_mtitle.
ld_format              = p_format.
ld_attdescription      = p_attdescription.
ld_attfilename         = p_filename.
ld_sender_address      = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
Fill the document data.
w_doc_data-doc_size = 1.
Populate the subject/generic message attributes
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle .
w_doc_data-sensitivty = 'F'.
Fill the document data and get size of attachment
CLEAR w_doc_data.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
     ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name   = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = pit_attach[].
Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num   = 1.
t_packing_list-body_start = 1.
DESCRIBE TABLE t_attachment LINES t_packing_list-body_num.
t_packing_list-doc_type   = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name   = ld_attfilename.
t_packing_list-doc_size   = t_packing_list-body_num * 255.
APPEND t_packing_list.
Add the recipients email address
CLEAR t_receivers.
REFRESH t_receivers.
t_receivers-receiver = ld_email.
t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
APPEND t_receivers.
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
       EXPORTING
            document_data              = w_doc_data
            put_in_outbox              = 'X'
            sender_address             = ld_sender_address
            sender_address_type        = ld_sender_address_type
            commit_work                = 'X'
       IMPORTING
            sent_to_all                = w_sent_all
       TABLES
            packing_list               = t_packing_list
            contents_bin               = t_attachment
            contents_txt               = it_message
            receivers                  = t_receivers
       EXCEPTIONS
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            OTHERS                     = 8.
Populate zerror return code
ld_error = sy-subrc.
Populate zreceiver return code
LOOP AT t_receivers.
    ld_receiver = t_receivers-retrn_code.
ENDLOOP.
ENDFORM.
*&      Form INITIATE_MAIL_EXECUTE_PROGRAM
      Instructs mail send program for SAPCONNECT to send email.
FORM initiate_mail_execute_program.
WAIT UP TO 2 SECONDS.
SUBMIT rsconn01 WITH mode = 'INT'
                WITH output = 'X'
                AND RETURN.
ENDFORM.                    " INITIATE_MAIL_EXECUTE_PROGRAM
*&      Form POPULATE_EMAIL_MESSAGE_BODY
       Populate message body text
form populate_email_message_body.
REFRESH it_message.
it_message = 'Please find attached a list test ekpo records'.
APPEND it_message.
endform.                    " POPULATE_EMAIL_MESSAGE_BODY
Hope this helps.
Reward if helpful.
Regards,
Sipra

How to send mail in HTML format using SMTP

I want to send mail in HTML format using SMTP.Can anybody please suggest how to do it.Can anybody send me the code.
Thnx.

If you don't know how to send a message using JavaMail see here : http://developer.java.sun.com/developer/onlineTraining/JavaMail/contents.html#JavaMailSending
To send a html format mail you need to set the content type like this (msg is a javax.mail.internet.MimeMessage) :
String subject = "An Email 4 U";
String message = "<HTML><BODY>Here is a link<br><a href='http://javasoft.com'>Java</a></BODY></HTML>";
msg.setSubject(subject);
msg.setContent(message, "text/html");p.s This isn't really an advanced topic

Send mail to multiple users in outlook through workflow

Hello Experts,
I have a requirement where I have to fetch all the email ID (abc@companycom) under support team in an org unit and send mail to these multiple email ids when a support message ticket is created in transaction CRMD_ORDER.The BO for this is bus2000116.Now I have created a ZBO with supertype as bus2000116 and a custom method where I am fetching the email Ids.I have also created an EXPORT MULTILINE parameter (EMAIL_ID) for this method of type ADR6-SMTP_ADDR.I have tested this ZBO and it is correctly fetching all the email ID in this parameter.
Now in my workflow builder,I have created a Activity type and here I have created a custom task calling my ZBO and custom method of fetching email id.I have also created a container(EMAIL_ID) for this task of type ADR6-SMTP_ADDR.Here I have binded the task(fetch email step) to workflow.In the Agents I have given &&EMAIL_ID&& in expression as this is the container.
After this step I have added the mail step and in the reciepient type I have given G organizational object and expression as &EMAIL_ID&.Here I have added a standard task(TS45308726) with BOR as (SELFITEM and method as SENDTASKDESCRIPTION)for sending mail to these multiple ids to outlook.
I have activated the builder and tested it.In the log I can see,the event has been triggerred,workflow is started,but workflow status is set to error.The step fetch mail is getting executed correcttly with 4 email ids in the container.and the third step send mail is also failed.giving error as "Work item 000000066700: Object 000000066700 method SENDTASKDESCRIPTION cannot be executed".
Kindly give your valuable suggestions to rectify this issue.In SBWP i could see the workflow started but mails are not reaching my outlook.Your solution will be highly appreciated.
Thanks & Regds
vlp

Hello Everyone,
I have another issue.My workflow when directly executed sends mail to all users very quickly.All steps gets executed very quickly.This I could see through the workflow log and SOST and SCOT.But when I try to trigger the workflow through my transaction CRMD_ORDER(i have given proper BO and event) it is taking hours and still in Inprocess status.Infact its not even going to the first step(fetch email ids).
I am totally confused on this behaviour.Kindly provide your ultimate solutions and I am very thankful for giving such good solutions to all my queries.
Regds
VLP

Sending mail to Multiple User

Hello Everybody ,
I have Developed one Workflow for Material Creation ,
Now the Problem is that After Creation of material By End User the mail should to 3-4 User for Display the Material.
So how can we Maintain 3-4 user name in Workflow ..........?
For one User it's working Fine but I want that mail should goes to Multiple User .
ASAP.
Regrads,
Sandeep

Hi Krishna
I completed the send   mail to Multiple User ,
Here my three user can see the Material in his work item .
But when one user exeuted his work item .
othe user work item is automatically deleted ....................? that should nt happened ?
Actually My requriement is that   When End User ( A1   )is created material ....
After the creation of Material Worklfow should triggerd ...........
After Creation of Material   Can be View by 3 Higher Level Person of Different Department    i.e ( FI , SD , PP )
A1 ( Created By End User ) -
>    A2 , A3 ,   A4 ( This Person Can view Material in their Respective Inbox Work Item )
My Prb is that Work Item goes to (   A2 , A3 , A4 ) But anyone of this one executed his Work Item .........then other two person Work Item is automatically Deleted ...........and this should nt happened...........
I want that each and every person can view the Material in Display Mode at any time and any Sequence ....Please help me Friend .............
I have done lot's of R/D but didn't got any solution ...
Regrads,
Sandeep Jadhav

Restricting end user to one specific group with anyconnect

Hello all
I just started configuring AnyConnect with ASA 5520 that uses Cisco SecureACS to pass radius authentication. I configured two profiles with different split tunnel restrictions and what I discovered is that when the client connects to the ASA, they are provided a choice of these two groups (I guess there is no way to restrict this) and I can log into either one with any user account. How do I restrict this so that the user can only use one profile? Currently users capable of VPN would be placed in one specifc AD group so that is what SecureACS checks. Is there a sample configuration guide to handle multiple profiles with different levels of access?

Alternatively, you can use Radius authorization to place user into a specific group-policy:
- Configure the Group-Policy attribute under Radius to be OU=
http://www.cisco.com/en/US/docs/security/asa/asa91/configuration/vpn/vpn_extserver.html#wp1605475
On the ASA, just configure 1 tunnel-group, and depending on the authentication, the user will be placed into the correct group-policy specified under the ACS server.

Subsciptions - Sending mail to a user using a specific group.

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