Subscribe Extension Mobility Logout Service
Hi,
Can someone please let me know if I can Add logout service to all existing user profiles in call manager using BAT or suggest a different method to add this service to all user without logging them out.
Thanks
Benoy
As system administrator, you configure a user device profile for each individual user. Using the Cisco CallManager User Options web page, a user can access this profile and make changes.For more info refer URL
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801819c1.html#1150734
Similar Messages
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Extension mobility logout issues UCM v 6.1
Hi, I am using UCM v6.1, with a Pub and Sub. I have deployed handsets out using auto-reg. I have created user device profiles and associated those the users. I have subscribed the services to the autoregistered phones by using BAT to bulk update , using bulk admin->phones->update phones->phones query.
The users press the services key and have the extension mobility and logout options. They can login to their Device profiles ok but when I attempt to log them out i receive an error on the lcd "logout unsuccessful [6] database error".
I have attempted to locate the actual device and log the user out manually using the CCMadmin GUI, however i receive a message ,
"Error occurred while retrieving information from database. No LOGOUT device profile".
According to the documentation, wgen selecting a log out device profile you choose "use current device settings". I left this as default when bulk updating the phones.
I have restarted the extension mobility service on Publisher and Subscriber, and have also shutdown the servers and rebooted - but to no avail.
I am doing something fundamentally wrong or could this be a bug? I have found a few in v6.0, which is why i upgraded to 6.1. thanks.Hi Stuart,
It does sound like this bug (somewhat);
CSCsj33055 Bug Details
bulk insert phone or UDP does not add phone service if no svc parameters
Symptom:
Insert UDP fails to insert IP Phone Service if there are no parameters to all
Device Profiles.
Conditions:
'Insert UDP' in Bulk Administration Tool [BAT] doesn't insert IP Phone Service
for all the Device Profiles if no parameter is defined on the Phone Service.
This also happens when the UDP template is not subscribed to the Phone Service.
And this Insert UDP works fine in inserting the IP Phone Service to all DPs if
you are doing one record at a time, it fails if you do it in a BULK.
Workaround:
For Device Profiles:
1. Using a template
- Add a dummy parameter to the EM service. Save it and click on Update
Subscriptions.
- Subscribe EM service on the UDP template. Ignore if already done.
- Upload the Insert file for specific details transaction.
- Submit a job with the uploaded file and the UDP template on which EM is
subscribed.
2. Using a CSV file
- Add a dummy parameter to the EM service
- Specify this dummy parameter with blank values in the CSV. Sample file below
- Upload the Insert file for specific details transaction and submit a job
Once you have inserted DPs, you can go to IP phone service page, select the EM
service. Delete the dummy parameter and click update subscriptions.
sample:
DEVICE PROFILE NAME,DESCRIPTION,DIRECTORY NUMBER 1,SERVICE NAME 1,SUBSCRIBED
SERVICE NAME 1,SUBSCRIBED SERVICE NAME ASCII 1,PARAMETER NAME 1,PARAMETER VALUE 1
DP-1,DP1,2001,Extension Mobility,Extension Mobility,Extension Mobility,dummy,
DP-2,DP2,2002,Extension Mobility,Extension Mobility,Extension Mobility,dummy,
For phone devices:
1. create bat phone template and subscribed it to the EM service
2. define an update phones job:
enable extension mobility
log out profile: use current device settings
add services from this teamplate: run immediatelyMake sure to check the box to the left of the line item in the BAT job definition. That signifies to BAT that wish to synchronize all selected phones to the value specified.
I would open a TAC Case.
Hope this helps!
Rob -
when opening safari it tells me I am not subscribed to mobile data. This has happened to my I pad2 and I phone since downloading IO6
No carrier "automatically" unlocks at end of contract - many won't do it at all, even if requested. I don't know what your carrier's policy is since you didn't say what country you're in.
However, if I understand you correctly, you didn't change carriers so it doesn't matter if it was unlocked or not. Try the following steps, as needed:
1. Reset phone - press both home and sleep/wake buttons for at least 19 seconds until the Apple logo appears
2. Settings > General > Reset > Reset Network Settings
3. Restore phone in iTunes using a backup
4. Replace SIM card (don't care what Telstra says)
5. Restore phone in iTunes as new, without using a backup
6. Take phone to Apple. -
Failover config for Extension Mobility
Hi,
I have CCM3.3(3) loaded on publisher & subscriber.Extension mobility,Tomcat service is running on both servers.In IP phone services URL, I have givem publishers ip address.In Cisco Extension Mobility Logout,I have configured "True" for Login Service Enabled field in both the servers.
When I shutdown Publisher,EM is not working on all the phones.When I shutdown Subscriber,EM is not working on few phones.But EM is working on all phones when both servers are up.
Should I configure something additional to build redundancy .I want to configure subscriber as primary & Publisher as secondary for EM.
I am using 7940 IP phones.
Regds
JagadishText below from Cisco Engineer Marcos Massakawa, about TAC case of this problem with extension mobility.
The problem, as you noted, is that the "Login" and "Logout" service URLs can really only point to
one IP address. In your case, you'd probably have these set up to point to whichever server you
wanted to be the primary one for Extension Mobility. However, if that server failed, the "Login"
and "Logout" services will no longer be useable, since they point to an IP that is no longer
reachable. If you want to enable users to be able to login and logout from the backup server, you'd
have to install EM on the other server, and create a slightly different service name that would show
up on the users' phones as a valid service, such as "Login2"/"Logout2", or "Login Backup"/"Logout
Backup", etc. The service URL for these services would point to the IP of the backup server. It
seems kind of clumsy, but it's a limitation of only being able to put one IP in the service URL.
Best Regards
Joao Medeiros -
3905 SIP phone does not support extension mobility?
Does any one can confirm if 3905 SIP phone support extension mobility? I subscribed "extension mobility" service under phone, but I can not see it after I press "application" button on the phone. But I can not find any document says 3905 does not support it. Anyone can confirm that?
Thank you.Hello,
3905 phones do not support Extension Mobility, check out the phones comparison below:
https://supportforums.cisco.com/sites/default/files/legacy/1/5/5/15362551-ip_phone_comparison_matrix.pdf
Thank you,
Shadi -
Extension Mobility Timeout Per Phone?
Is there anyway in CUCM 7.1.3 to set a particular phone to not have an extension mobility logout timer, different from the settings in the service parameters? Are all extension mobility logout settings global? thanks
Hi there,
You will find those settings via;
To set the Service Parameters for Cisco Extension Mobility, choose
System > Service Parameters in Cisco Unified Communications Manager Administration;
choose the server that is running the Cisco Extension Mobility service, and then Cisco Extension Mobility
Cheers!
Rob
"A smile relieves a heart that grieves"
- Stones -
Extension Mob Logout Timers not working after 4.2 Upgrade!!
Got a customer who's Extension Mobility Logout timers have stopped working since upgrading to CCM4.2 sr1b This worked before and now their phones show as Logout Time Not Set even though the settings are set to True, 13:00, 3, AutoLogout, True and True within Ext Mob Sys Parameters.
it is working on CCM Version 4.2(2.100). Try Bug - CSCse79942
-
7975 Not showing Extension Mobility service
I'm seeing an odd difference in behavior between 7970 and 7975 phone models surrounding Extension Mobility. This is on a UCM 6.1(2) install.
The environment has been using 7970 as their primary production phone model for some time. Extension Mobility has been configured without issue and working as expected.
The first batch of 7975 phones arrived last week for new users. The same process was followed to enable EM on these phones (enable Extension Mobility and subscribe the service to the device); however, when the Services button is pressed, the service does not appear as an option. There is no error displayed on the device, the list is just blank.
Has anyone run into this or have ideas what has changed in the 7975 XML behavior?When you use firmware release 8.3(3) with Cisco Unified Communications Manager 6.x, you must use Cisco Unified Communications Manager engineering special release. If this is not used, you will receive an XML parse error when you login or logout of a Cisco Unified IP Phone. Take a look at this bugâCSCsj79645â.
-
Extension Mobility in CUCM 7.1: How to send Userid and Pin with Service Par
Hi at all
is it possible to configure the IP Phone Service (CUCM 7.1)for Extension mobility so that when a user login in EM they dont need to insert the UserID and UserPin???
I think it could work with the Service Parameter but I dont know how.
Have somebody an idea?
Thanks.
kind regards
JoséHi!
As far as I know that's not possible and it will defeat the purpose of using Extension Mobility as anyone could login from a phone with no credentials. Porbably you could configure a script or something that allows you to accomplish this, but it won't be supported.
Regards,
Teresa.
If you find this post helpful, please rate! :) -
Since upgrading my iPhone 5 to ios 7, I cannot get the internet, email to work on 3g. I get the message ""could not activate mobile data network. You are not subscribed to a mobile data service". How do I fix it?
I've contacted o2, tried all of their suggested updates and changes, reset my phone 3 times and still no luck.
Any help appreciated.
Thanks,
LouisaHi, l have the same problem, were you able to resolve?
-
Why is my iphone saying not subscribed to a mobile data service
why is my iphone saying not subscribed to a mobile data service
Most likely because it is not subscribed to a mobile data service.
Check with your cell carrier to ensure that your cell data plan is properly provisioned or get a new SIM for it. -
Extension Mobility: Automatic logout
Dear Team,
Hi Team,
Our customer requirement is that user should log out at 4:00PM even they are login at any time. Can we achieve this. I know we set the maximum login time but we can not schedule.
Is there any way, by XML application etc. Kindly advise.
BR
Muhammad IrfanThe 'extensionmobilitydynamic' table is used to store the information of users logged into extension mobility.
You can do a 'run sql select * from extensionmobilitydynamic' from SSH of a CUCM server to find out the column names and values when a user logs into EM.
Here's a customized query that I came up with (modified from existing CUCM admin sql query), to show a few parameters that I wanted to look at, for EM users :
run sql SELECT device.name AS Devicename, typemodel.name as Model,
enduser.userid AS EndUser, numplan.dNOrPattern as DirectoryNumber,
routepartition.name AS Partition, D2.name AS DeviceProfile FROM
extensionmobilitydynamic LEFT OUTER JOIN device ON
extensionmobilitydynamic.fkdevice = device.pkid LEFT OUTER JOIN typemodel
ON typemodel.enum = device.tkmodel LEFT OUTER JOIN enduser ON
extensionmobilitydynamic.fkenduser = enduser.pkid LEFT OUTER JOIN Device AS
D2 ON D2.pkid = extensionmobilitydynamic.fkdevice_currentloginprofile LEFT
OUTER JOIN DeviceNumPlanMap ON DeviceNumPlanMap.fkdevice =
extensionmobilitydynamic.fkdevice_currentloginprofile LEFT OUTER JOIN
NumPlan ON DeviceNumPlanMap.fkNumPlan = numplan.pkid LEFT OUTER JOIN
RoutePartition ON numplan.fkRoutePartition = routepartition.pkid WHERE
((D2.name IS NOT NULL AND D2.name!='') AND (enduser.userid IS NOT NULL AND
enduser.userid!='')) order by D2.name
Example :
admin:run sql SELECT device.name AS Devicename, typemodel.name as Model,
enduser.userid AS EndUser, numplan.dNOrPattern as DirectoryNumber,
routepartition.name AS Partition, D2.name AS DeviceProfile FROM
extensionmobilitydynamic LEFT OUTER JOIN device ON
extensionmobilitydynamic.fkdevice = device.pkid LEFT OUTER JOIN typemodel
ON typemodel.enum = device.tkmodel LEFT OUTER JOIN enduser ON
extensionmobilitydynamic.fkenduser = enduser.pkid LEFT OUTER JOIN Device AS
D2 ON D2.pkid = extensionmobilitydynamic.fkdevice_currentloginprofile LEFT
OUTER JOIN DeviceNumPlanMap ON DeviceNumPlanMap.fkdevice =
extensionmobilitydynamic.fkdevice_currentloginprofile LEFT OUTER JOIN
NumPlan ON DeviceNumPlanMap.fkNumPlan = numplan.pkid LEFT OUTER JOIN
RoutePartition ON numplan.fkRoutePartition = routepartition.pkid WHERE
((D2.name IS NOT NULL AND D2.name!='') AND (enduser.userid IS NOT NULL AND
enduser.userid!='')) order by D2.name
devicename model enduser directorynumber partition deviceprofile
=============== ========== ======= =============== =========
========================
SEP000D284CD86B Cisco 7960 em1 1020 phones Extension
Mobility - EM1
SEP000D284CD86B Cisco 7960 em1 1000 phones Extension
Mobility - EM1
admin:
I am not aware of a 3rd party software which can do bulk EM logouts at a particular time of the day. However, here's my 2 cents :
- sql query run on the CUCM database to find out the devices logged into EM (probably a script that can run it at a specified time of the day - not sure
how or if it can be implemented)
- from the sql output, send customized http requests to the EM server, to log these phones off EM
- Sriram
Please rate helpful posts ! -
i want to use the internet on my ipone4 but it says that im not subscribed to a mobile dater service how can i fix this
Subscribe to a mobile data service.
Call your provider and make sure you have a data package. -
I am having a similar problem with my new iPhone 5. I just bought it few days back but unable to use the internet. I am getting a message "not subscribed to a mobile data service". I have reset mobile network setting several times. But the problem doesn't go away.
agree m also having same problems and same notifications...
-
Extension mobility redundancy in CUCM 8.5
Hi ,
I have a doubt in cucm 8.5 extension mobility redundancy.
I have 3 call managers in cluster.
1. X.X.X.1 - punlisher
2. X.X.X.2 - sub1
3. X.x.X.3 - sub3
i have configured CUCM X.X.X.2 (sub 1) for extension mobility URL and in exterprise parameter configuration also (service URL). all phones are subscribed this URL and users login.
my schenerio is,
if SUB1 goes down, i change enterprise parameter service URL IP to punblisher. is that enough for users to login to extension mobility?
my doubt is,
in the above schenerio,
users press services button, request will go to enterprise parameter URL> enterprise URL will check for subscribed services> and route the request to the subscribed services for the phones . but here i have subscribed only EM service which has sub1 IP address.
how user can login?
if users can login meas, how that works.
or do i need to create 2 EM service (one for SUB1 IP, another one for PUB IP) and subscribe all the phones with both the services?
so that if subscriber fails user will login another service with has publisher IP?
I have activated EM service in all call managers inthe cluster.
please clarify my doubts.
thanksHi
Yes , the extension mobilty HA is avilable starting from V8 .On earlier verions as v 7 is not supported, Please find the below link:-
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/cmapps.html#wp1189079
I think you have to deploy SLB (server load balancer) to distribute requests through servers . You can use load balancer as (F5 , or DNS round robin).
Note:The problem , is that the "Login" and "Logout" service URLs can really only point to one IP address. Please find the below solution based on DNS:-
- create multiple DNS records for the same name which will point to two CCM servers running the EM service
- point your EM service URL at that hostname which you have created on 1 step.
- ensure your phones have valid DNS servers assigned to resolve the above
Note: the problem on the DNS is the delay between requests.
Thank you
please rate all useful information
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