Subscribe to Spotify

I subscribe to Spotify on an account a long time ago and I'm being charged $10.96 a month now I go to log on and its saying that I have no account with Spotify but you just took it out on July 19th need a response from you back as soon as possible .

Hey there , welcome to the community!
Hmm that doesn't sound right. If it's still not working today, contact Spotify directly through the online contact form and they will be able to get you on board! If you receive an automated e-mail directing you back to the community just reply to it and you will be connected with an agent that will be more than happy to assist you!

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Can't subscribe to spotify student by UNiDAYS

Today i've tried to register for a spotify student subscription by UNiDAYS.UNiDAYS, Student, Premium,
Therefore i cancelled by current spotify premium. Then i tried to register for the student subscription but i always get a message telling me that i can't register for the student subscription.
These are the steps i have followed:
1. Unsubscribe current subscription
2. Register at UNiDAYS and verify as a student. (Verified until 19.November.2015)
3.Go to UNiDAYS and choose the 50% Student discount.
4.Click on "Receive Discount"
5. Login into spotify (if not logged in)
Then the message appeared...
Account information:
Name: musicsnatch
Country: Germany
Discount by: UNiDAYS.
Is this a bug ? Is there any other way to subscrube for the student subscription ?

Hey there , welcome to the community!
Hmm that doesn't sound right. If it's still not working today, contact Spotify directly through the online contact form and they will be able to get you on board! If you receive an automated e-mail directing you back to the community just reply to it and you will be connected with an agent that will be more than happy to assist you!

May I have Spotify Premium on IOS and Android at the same time ?

Hello :)
I want to subscribe at Spotify Premium and I have a question. I use Spotify on my iPad, on my phone and on my computer. May I just pay one time for my account (iPad + phone + computer) or one time for iPad, one time for phone etc ?
I'm sorry for English mistakes, I'm French :P
Thanks !

Hello & welcome to the community!
Once you pay your subscription you have Premium on all devices you have your account open.
When you subscribe to Premium you will have all its characteristics on all your devices.
You won't hear ads on any device with your account.
The only thing is that you have a limit of 3 devices in which you can download for offline usage your playlists.
Hope this helps! ♫

Spotify are stealing money from me and I can't stop it!

For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup. I once went part way through a setup process but never followed through and have hence never ever used the service. I have been unable to login or retrieve any user details and hence, cannot cancel thgis subscription myself. I have had no response to help requests and have been left with no option but to get my bank to help Barclays. They have sent a notice asking it to be stopped but to no avail and are hence now escalating legally. This is nothing short of theft.

Thank you, but this happened last year. After 6 months (yes I filed my first request around March '14, and after continuous efforts I only stopped getting charged in October'14) my issue was resolved. Yes I CONSTANTLY replied to my support emails, I did everything I possibly could to get them to hear me, but I never heard from them, and of course nothing was ever done for me until months and months later. Never even got an apology.
I only posted here b/c I was reviewing my finances recently and was reminded of this travesty. I felt the need to tell that story so that its further reaffirmed that alot of people have experienced this sort of thing, and I can't express how messed up it is. You can't steal money from cusomers. It destroys our trust. I will never subscribe to Spotify again. I've had friends who expressed interest in doing so, but I had to warn them to only do it if they are 200% on board for it, because if they ever decide to cancel they can expect to lose more than $50 (yes that adds up for us recent graduates) Fortunately they listen, because yes, money doesn't grow on trees, and customers don't deserve to be treated like that.

Will Spotify work from my IPad through Apple TV.

Thinking about purchasing Apple TV and subscribing to Spotify. There seams to be some doubt if it will work. Can anyone advise 100% this will work.

Welcome to the Apple Community.
What exactly are you playing, some providers block AirPlay using their content.

Why is my spotify often so slow?

I open spotify, let it load for a bit and when I try to search for an artist, the whole program lags ridiculously. Won't let me search, and when it does search, loads them so slowly. Albums for the artist take several minutes to load and then they stream very poorly.
The internet is not the problem as every website works quickly and youtube loads very quick.
Why is my spotify so slow and laggy? I have the latest public version, Windows 8. Restarting it doesn't help the issue. I often have to wait it out a couple hours.

Same here.
I am so, so, so tired of this application. I have reached the stage now of just rarely using it, as it is just so frustrating to navigate.
It calls itself Spotify PREMIUM, but it is far from being a Premium product.
I have been a Premium subscriber and Spotify user for many years, but reaching the very end of my patience now.
When it first started it was so slick and simple in it's design and operation.
But now it is just overloaded with crap I don't want, and performance just suffers.
Unless Spotify resolve these usability issues permanently, or produce a lite version with none of the add on crap, I shall be cancelling my subscription. I pay a lot for this but am not using it, because it is so very poor.
I am on the same version as Bartnawer.

Premium won't connect to spotify on my phone

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app -- and help would be much appreiated!!

Can you verify that your account (username or email) has Premium?- You can check this by login onto: https://www.spotify.com/nl/account/overview/ If so, I believe this is the first time you use your Spotify account on an mobile device? It was for example not logged in with an different account before?

Want to cancel Spotify Premium Subscription Through iTunes.

I accidentally subscribed through iTunes and would like to cancel it but it won't let me. It is my first time subscribing. I want to subscribe through Spotify.
I went to the Subscription & Payment section but I don't see a Cancel Subscription button. Also when I try to Update Details for payment, the page just refreshes when I click the button.
Please help me figure out how to fix this problem.

To cancel your subscription, you need to sign into this page:
https://www.spotify.com/accounts/subscription/
If you don't see a cancel option,
You might have subscribed to premium through the iPhone or iPad app.
To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.
Information on how to do this can be found here:
http://support.apple.com/en-us/HT202039
http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad
If you still have trouble,
I suggest you contact support so they can take a look at your account and see what is going on:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.

Credit Card Stopped Working "Oops, seems your card or payment provider is having a bad day"

!!! SUCCESS : read below !!! I was on Premium and Spotify was charging my credit card (last charge in January 2015). Then in February I got an email saying I needed to update my payment information and I lost Premium. I ended up deleting the card and re-adding it after talking with email support. Everytime I tried to "upgrade to premium" I get this error message.“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another payment method.”  Spotify support already told me to check with my bank and I have.The card works, there is no block on any transactions. The credit card company says there haven't even been any transactions attempted by Spotify (nothing to decline). I have a Chase Sapphire VISA card in the USA. Anyone else have this problem? Anyone at Spotify think they can fix this? So far, email support has only told me that it's my bank's fault or to try a different payment method. ** Update **Spotify support confirmed that it's a Visa card. Didn't say if they attempted a transaction or not.They suggested it might be something wrong with my account and that I should create a new account and upgrade it.I refuse to change anything from what was working in January until Spotify gives me a reason things are broken. ** Update **Spotify support contacted the Payments Team. They said it "might be because our system needs a little time to catch up with things". They recommended waiting 48 hours before trying to upgrade to Premium again.This doesn't make any sense to me, but I'm will to try it.They gave me another free month of Premium while I wait. Much appreciated. ** Update **Regarding the last contact I had with Spotify Support, I waited for a few days and tried again. Didn't work. I repeated the process a few days later and still didn't work. I repeated for a third time a few days later and still didn't work. I replied to Spotify Support and let them know and haven't heard anything back since a few days ago. I'm just waiting as of now. ** Update **I was contacted again by Spotify Support (email).   "I'm afraid that currently there isn't much that we can do, but this isn't[sic] being looked into. I did add another month of Premium onto your account and once that runs out the issue should be fixed." So, I still don't know if Spotify has identified a problem. I will continue to wait and use month to month Premium. ** Update **On May 14, 2015 I was able to subscribe to spotify premium with my credit card.I wasn't notified by Spotify support that I should try again. It was the same card and account, but a new credit card number.My long nightmare of ad supported listening is finally coming to a close. I hope everyone who has run into this issue will try again and report here if there is still an issue.

I'm having the same problem with the payment, is there any email to contact the spotify team, it's no my bank nor my credit cards having problemsrmustard wrote:
I was on Premium and Spotify was charging my credit card (last charge in January 2015). Then in February I got an email saying I needed to update my payment information and I lost Premium. I ended up deleting the card and re-adding it after talking with email support. Everytime I tried to "upgrade to premium" I get this error message.“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another payment method.”  Spotify support already told me to check with my bank and I have.The card works, there is no block on any transactions. The credit card company says there haven't even been any transactions attempted by Spotify (nothing to decline). I have a Chase Sapphire VISA card in the USA. Anyone else have this problem? Anyone at Spotify think they can fix this? So far, email support has only told me that it's my bank's fault or to try a different payment method. ** Update **Spotify support confirmed that it's a Visa card. Didn't say if they attempted a transaction or not.They suggested it might be something wrong with my account and that I should create a new account and upgrade it.I refuse to change anything from what was working in January until Spotify gives me a reason things are broken. ** Update **Spotify support contacted the Payments Team. They said it "might be because our system needs a little time to catch up with things". They recommended waiting 48 hours before trying to upgrade to Premium again.This doesn't make any sense to me, but I'm will to try it.They gave me another free month of Premium while I wait. Much appreciated.rmustard wrote:
I was on Premium and Spotify was charging my credit card (last charge in January 2015). Then in February I got an email saying I needed to update my payment information and I lost Premium. I ended up deleting the card and re-adding it after talking with email support. Everytime I tried to "upgrade to premium" I get this error message.“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another payment method.”  Spotify support already told me to check with my bank and I have.The card works, there is no block on any transactions. The credit card company says there haven't even been any transactions attempted by Spotify (nothing to decline). I have a Chase Sapphire VISA card in the USA. Anyone else have this problem? Anyone at Spotify think they can fix this? So far, email support has only told me that it's my bank's fault or to try a different payment method. ** Update **Spotify support confirmed that it's a Visa card. Didn't say if they attempted a transaction or not.They suggested it might be something wrong with my account and that I should create a new account and upgrade it.I refuse to change anything from what was working in January until Spotify gives me a reason things are broken. ** Update **Spotify support contacted the Payments Team. They said it "might be because our system needs a little time to catch up with things". They recommended waiting 48 hours before trying to upgrade to Premium again.This doesn't make any sense to me, but I'm will to try it.They gave me another free month of Premium while I wait. Much appreciated.
hello, i have the same problem, it's not my bank or my credit cards, i did the same way as you did, is there any email to explain this situation to the spotify team... txs

Wants To Put Songs In a Particular Order

I've subscribed to spotify in order to build my playlists for my upcoming wedding.
Though it doesn't matter what order the songs are in for cocktail hour, I have a DJ mentality and want to put songs into a good organized flow for the reception. Is there a way to do this?
Thanks for any and all help
-Melanie

Hello:
Yes you should be able to do this. Just create your playlists, and add the tracks you want and put them in the play order you want. You can do this by dragging each track up or down the playlist order listing you wish for the track to be played in the order you want, after those tracks have been added to the playlists of course. Just make sure you do not click on any of the columns in the playlists as that reorders the track listing accordingly to whichever column you click on. You probable will want to double check these playlists a day or so before the wedding, as the content gets updated daily, so any content not available before the wedding will be unplayable unless you download it previously before the wedding. If you have a permium account, what you can do once you have the playlists set up how you want, with the music you want, and the order I would download those playlists for offline use, as you can keep the music for up to 30 days without a device app resync to update the music licenses. Just make sure before you download the playlists for offline use, you select in the app Preferences for High Quality streaming so they are downloaded in the higher quality when you set the playlists for offline use.
You can set up a test playlist and do the offline listening option in the high quality streaming to see how it will work when you use the device in offline mode without an Internet connection. A broken stream due to Internet issues could put a damper on things with songs having problems streaming over the internet. When you are ready to get the proper playlists downloaded for offline mode for the wedding, just put the test playlist back to online mode, and set the wedding playlists to offline so they can start the downloading procedure. The switching playlists back to online and offline ensures you stay within the 3,333 track download limit, but you should be fine for a wedding though unless it is going to go on for a week. :-)

A Pebble app that allows for voting up/down as well as advancing the track (no prev in radio mode)

Pebble is touting that with the release of their new "Pebble App Store", happening soon out now, Pandora will have an app that runs on the Pebble allowing you to vote a track up/down as well as advance to the next song. As I subscribe to Spotify and not Pandora, I would LOVE to see this same kind of app coming from Spotify. Currently, the Pebble can control your music, but only through the "now playing" system on a given smartphone. Personally, I have an iPhone 5 and while it works flawlessly to play/pause and advance tracks, having the voting up/down functionality in an actual Spotify app would be amazing.
EDIT: The app store is open, but Pandora have not released their app for some reason. Perhaps they are waiting for the official release of the Steel (I know the promo units had it pre-loaded for reviewers). I think it would be very interesting if Spotify were to beat them to it! There are several other apps from major companies, like Yelp and Foursquare, so this isn't just a niche market. Other companies are realizing the potential, and I'd be really excited if Spotify did, too!
The attached image is from a review on tomsguide.com showing Pandora's Pebble app as it will look while controlling the smartphone it is linked to. I think it's a very clean and simple interface that could easily be replicated by Spotify. The two services, while streaming radio, are very similar. For those of us using Pebble I think it may be tempting to switch without this feature, which is the main reason I have brought this to the ideas forum.

Already created a new idea, but as this already exists, I'll add my UI ideas here too :)
My idea:
Multiple UIs, accessible via a long press of the middle button. There you can choose the screen:
Playback screen:
- up and down will skip tracks while holding them will search in track.
- middle is play/pause
On Volume screen up and down will adjust volume instead of back/forward.
Rating screen:
- Up and down will rate the track while listening to Radio, if listening to playlist they will toggle shuffle/loop
- middle will (un)star the current track.
Playlist selector
- Browse through your playlists and tracks
- middle button to open playlist/play selected track, hold to get options: play next, play radio based on selection, hide (which will hide the selector and go back to last used screen); back navigation with back button.
Copied from http://community.spotify.com/t5/Spotify-Ideas/Pebble-Integration/idi-p/686194

Change Payment from Apple

I need to switch from Apple payment to regular (through Spotify directly) for Premium. I've cancelled my Apple subscription (because it's such a ripoff, charging $3 extra). Under my "Subscription and payment" page it says "Once your subscription has come to an end, you can then re-subscribe to Spotify here." But when I click, it says, "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further." But of course, there's no customer service contact info or page on how to setup a new payment method. Spotify: I want to give you my money. Please help me setup a new payment method.

Hey there , welcome to the community!
Sounds like you need to wait until your account reverts back to 'Spotify Free' to subscribe through their website. Once that happens, you should be free to subscribe and not receive any errors. :)

Premium account subscribtion doesn't reflect

Hi, I subscribed on Spotify premium and I paid using PayPal, and the 0.99$ was deducted from my account, and I 'm still free Spotify account, and searched in the Help pages and I found that the solution is to reinstall Spotify on Windows and that didn't help, also on Spotify website I 'm still seen as free account, What can I do? Thanks in advance,Ahmed

I spent 30 minutes trying to access the "chat support" but the window for the chat never came up; then I realised my pop up blocker was doing its job and blocking it!!!
I then spent 30 minutes chatting with Mabel, I'd guess a Filipina, who told me the same as we've all discovered; the unlimited world doesn't start until your subscription renewal date. I asked to speak to someone else and she gave me a Microsoft helpline number; +1800-6427-676.
Another 5 minutes listening to menu options, skype was never mentioned once; I chose "Billing" as it seemed most appropriate, got talking to a Filipino guy in Mall of Asia in Manila, very helpful, he compiles a quick "case" file and emailed my contact skype email the corresponfing number, then transferred me to their skype support department.
Talked to a lady this time, helpful but still the bottom line was that the unlimited world would not befin untill my renewal date, which for me is in 2 months.
The premium cost me 42.16GBP, unlimited uk would be a few pounds less, unlimited world is close to 100GBP if paid one time annually; they give us 8 months upgrade for free.
So basically, while the email we all received was misleading, as it sort of suggested the free upgrade would take effect immediately, it's still a good deal IMHO, assuming that, most premium account holders chose the premium option to obtain unlimited calling to 1 country, which was true in my case.

I want to go ahead and pay for premium now and skip 30 trial

I don't want the 30 trial, I want to go ahead and pay for premium now. How can I do it?

MikeyB wrote:
Hi @southside1000! Welcome to the Spotify Community, :). I hope you have an awesome time here! I'm so ecstatic to hear you're interested in subscribing to Spotify Premium! Just head on over to this page and you can put in your payment details. Your subscription should start immediately after confirmation of received payment, :). Wish you the best and a happy new year! I have a month and a half left of premium, if i buy the 3 month 0.99 cent deal will it add
on to that month and a half or just give me 3 months?

ITunes Radio ~ why buy another album ever and why pay for iTunes match

With the new Radio that is coming to us in the UK sometime, can someone tell me why i would ever again subscribe to Spotify etc or why I would ever buy another album in a shop or over iTunes, or why I would ever pay for iMatch at 25 quid a year for uploading my songs i already own...?? As i understand it, all i will have to put up with is a few ads, which I an easily live with if I am not buying say 10 albums per year any more and am able to listen to whatever i like when I like...?
It is either all too good to be true or I have misunderstood some part of the sales pitches.
It seems to me that I will never buy another album

First of all, are you going to have wifi or 4g whenever you wish to listen to music for the rest of your life? If no, then that's one reason you might want to buy music.
Secondly, Like above poster said, iTunes radio doesn't give you much freedom in picking what you want to listen to.
Thirdly, even if they eventually do let you do that, a la spotify, rdio, it'll probably cost you a lot more than what you're paying for iTunes match right now.
Finally, even spotify and rdio have their limitations in what and how you can listen to your music.

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