Subscribed Unlimited World Pack but can't call

Hi,
I'm from India. I subscribed to Unlimited World Pack but whenever I tried calling someone in China, its saying the user is busy. I called the person using my cellphone and found that the user was not busy at that time. Whenever I tried calling, the same userbusy message is coming. Can anyome please help me with this?

Hi,
With problems like this you need to contact Skype Customer Service.
Please in your email/chat include the exact number you tried to call and time & date of the call.
See also: https://support.skype.com/en/faq/FA1170
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

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I bought the Surface 2 Pro and it came with the skype 1 year Unlimited Coverage Pacakage.
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Does this not work for vietnam ??

Hello,
No the Subscription does not cover the Vietnam you can see here: http://www.skype.com/en/offers/office365/
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
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Unlimited World coverage - But unable to call to T...

Hi Skype,
I have recently subscribed for Unlimited countries Landline with first month free - trial.
I checked the coverage covering Taiwan and Hong Kong. When I tried to make a call to a Hong Kong phone number, it works fine. However, it did not work and I was asked to purchase Skype Credit when I tried to dial a Taiwan phone number.
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Hello,
I recommend to check our FAQ to see which countries are included in the Unlimited World special offer (mobiles/landlines): https://support.skype.com/en/faq/FA12390/what-is-the-unlimited-world-special-offer?frompage=search&q...
Or you can also see here at bottom of page: http://www.skype.com/go/unlimitedworldtrial
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, United States.
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Unlimited World subscription but unable to call co...

Hi,
I have a unlimited world subscription and for some reason I'm unable to call to one of the countries that are in the list (Brazil), the phone I'm trying to call is a landline. Do I need to re-subscribe so the new countries for the unlimited world subscription works with my account?
BTW, I am using the format: +(country code) (area code) (number)
Thank you

Hi,
Unfortunately, as you initially purchased your subscription before the new countries were added, the destination Brazil is not included into your subscription.
What you can do is repurchase the subscription from the webpage, this way when the new subscription period starts (after the old already active subscription is over), the new subscription will be working for you.
Hope it helps,
Anna
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I have unlimited world subscription but I can't ca...

I have the unlimited world subscription but I couldn't call any mobile or landline , and I contacted the customer support and she told me that it's because UAE is partially blocked in UAE ...
But Now I heard in the news that Skype isn't blocked anymore in UAE .
I tried calling again , but still didn't work .
Could you help me out please ?
thanks.

Hi,
Your call history currently shows that last call was almost 5 minutes and it was covered by your subscription:
https://secure.skype.com/account/call-history
It seems subscription is working.
I did notice that you tried to call also Brazil & Venezuela mobile numbers, but these are not included:
www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
For these numbers you need a different subscription or Skype Credit.
If you still have trouble calling destination that is covered by your subscription then please provide exact call date/time/number to customer service and they can look into this.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
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65_Porsche-911 wrote:
In the description of Unlimited World is says you may call any landline or mobile.
Hello The message you received should have included the following. If it didn't please let me know:
With your Unlimited World Subscription you can:
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I recommend that you always run the latest Skype version: Windows & Mac
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Welcome to the EE Community! Have you made sure you have roaming enabled on your device? Also, do you have access to the EE online account service? If you're on Twitter, you can tweet them @EE or if you can use another phone, you can dial EE Customer Service on +44 7953 966 250. The call will be charged the standard rate for where you are.
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Here is the Unlimited World (Premium version) coverage:
You can also see the coverage by going to the link in my above post and clicking on the "See countries/regions you can call" link.
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Canada
Hong Kong
Singapore
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Australia
Austria
Belgium
Chile
Croatia
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Denmark
Estonia
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France
Germany
Greece
Hungary
Ireland
Israel
Italy
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Korea, South
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Mexico(Guadalajara, Mexico City, Monterrey)
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Norway
Poland
Portugal
Russia(Moscow and St.Petersburg only)
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Spain
Sweden
Switzerland
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Canada
China
Guam
Hong Kong SAR
Puerto Rico
Singapore
Thailand
United States
Call landlines only in:
Andorra
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Chile
Colombia
Costa Rica
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guadeloupe
Hungary
Iceland
Indonesia(Jakarta)
Ireland, Republic of
Israel
Italy
Japan
Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Mexico(Guadalajara, Mexico City, Monterrey)
Morocco
Netherlands
New Zealand
Norway
Panama
Paraguay
Peru
Poland
Portugal
Romania
Russia
Russia(Moscow, St Petersburg)
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
Venezuela
Unlimited Europe:
Call landlines and mobiles in:
France
Germany
Italy
Spain
United Kingdom

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Hello and welcome to the Skype Community.
Checking for you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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