Subscription activation delay
Dear community How can I delay the activiation of my new subscription? Example: I want to buy now a subscription but I want it to be active only on the 15th of July. Thanks in advance. Best regards,J.
it is Openreach that install and maintain the network on behalf of all service providers not BT it is down to your ISP to contact Openreach
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Similar Messages
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How do I get my subscription activation to "stick"? 30 days in and it is not working now???
I signed up for the Creative Cloud on November 25th. Everything went fine, I installed various software without any (known) issues and things worked... On, or around, Saturday, Dec. 22, I got a "subscription activation" notification and I went through the process of logging into the account and it came back and said "subscription activated". Photoshop worked, no problem. Ten minutes later, with a third or fourth time of bringing up Photoshop (directily or via Bridge), it asked to go through the "subscription activation" again... and again, and again. Every other time, every third, fourth, fifth time bringing up Photoshop it would ask again. Sometimes everything would work ok, other times Photoshop would just drop out and close.
Same thing happened on Sunday... Each time it would tell me that the subscription was activated. Each time, it came back, sometime in the next several uses.
This has continued to ocurr ever since.
This is NOT how I understood things were supposed to work. I was under the impression that all I only had to have internet access ONCE, around the 30 day period for re-activation. Not that it would require multiple / continual activations after 30 days....
Not only is this an embarassment, when a client is with me, it is a royal pain in the neck and extremely time consuming (costly).
"Chat" was of no help. Nothing they can do, was what I was told, "it is a technical problem" and I have to call in...
Calling in... It didn't happen the one or two times they tried, it happened two or three times AFTER they were long gone.
Now it has been over 30 days and "Chat" tells me there is nothing they can do about the problem and nothing they can do about cancelling the subscription, or even exchanging the remaining amount on my subscription towards an upgrade for a stand-a-lone version of Photoshop. Quote: I had 30 days to decide I didn't want to use the service. Per the agreement, I can't cancel without paying a penalty.
The service is NOT working as expected and the problem was not noticed until the 30 day mark, when activation was requested / required!!! How could I have possibly known there was a problem until it came up??
Very frustraighted... and worse, I have no idea where to turn, who to ask...?????
Account is active and I just received (via email) my recept for the payment having been received at the first 30 day date (today).Hi Jbierrie,
There is an issue with Photoshop specifically related to recent updates in which causes the licensing to revert to trial after a certain number of launches (typically 2-3).
The current workarounds are to either:
- Sign in with your Adobe ID again every few launches
- Uninstall Photoshop CS6 and then reinstall it but don't install any of the updates
The issue with the updates is planned to be fixed in the coming weeks. Sorry for the inconvenience.
-Dave -
Subscription active. Payment not charged. Unable t...
Hi. I have an unlimited subscription to India and payment was by credit card. For some reasons, September 2013 bill hasnt been charged on my card. Also The manage subscription page says subscription expired today. But when I view its settings it says next billing is on october and subscription is stil active. Can i make a payment now and get my subscription renewed or will it be automatically resolved when next month payment is made?
BTW i am having this subscription for the past 1.5 years. The credit card has also not changed.
Thanks.Fortunately the issue is resolved. My concern was about getting the subscription back becuase that plan no longer exists. Well I guess there was a delay in getting my credit card charged. Just after i posted the above message, i got a mail from skype confirming my credit card order delivery. Not sure if its a coincidence though!!
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Office 365 subscription active, but doesn't work
hi
i bought a subscription through microsoft office 360. it says the skype is active. but its not allowing me to use it. could you tell me what im doing wronHi and welcome to the Skype Community,
Please check the list of countries included in the Office 365 Skype subscription here to verify the destination you are trying to call is covered: http://www.skype.com/en/offers/office365/
Follow the latest Skype Community News
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Photoshop CS6 Subscription Activation Question
Hi,
I was wondering if it is standard behaviour for my PS CS6 subscription to require me to log in to Activate the licence EVERY time I use it? I thought that one it was activated, PS only checks the Activation every 30 days. Once I log in the activation works fine, however if for any reason my internet connection was not available, it would seem that I would not be able to use my copy of PS.
I realise that that would happen even if the check was every 30 days, but that would only be a possible issue once a month, not every day!
Thanks,
MarkI checked & there is no PSErrorLog.txt in my user space
I have tried disabling Firewall & anti-virus but to no effect.
I also tried this suggestion from Adobe help
"Thank you for contacting Adobe Technical Support. I am sorry to know that the issue is not yet resolved. Please navigate to C:\Program Files\Common Files\Adobe folder and give full permissions to 'Adobe folder' and then try to launch the software. If this still does not work then I request you to contact us back via Live Chat. You can initiate the chat from the following link :"
Only change in behaviour is that I only get ONE request for Security Key instead of TWO
OK, here is system info:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2400 MHz
Built-in memory: 8191 MB
Free memory: 5028 MB
Memory available to Photoshop: 7251 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce 9500 GT/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680
Video Card Number: 1
Video Card: NVIDIA GeForce 9500 GT
OpenCL Unavailable
Driver Version: 8.17.12.8562
Driver Date: 20111015000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 9500 GT
Video Card Memory: 512 MB
Video Rect Texture Size: 8192
<was serial number>
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Dan\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 111.8G, 15.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Embed Watermark 4.0
Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Pinch 13.0
Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Sumi-e 13.0
Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
ZigZag 13.0
Optional and third party plug-ins:
Noise Ninja NO VERSION
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE -
URGENT PLEASE: subscription active but illustrator still won't open - possible hosts problem?
My subscription was interrupted (forgot to update my visa card change) but this was re-activated by Adobe yesterday. At that point Adobe UK man said to 'wait 15 minutes' so that the 'subscription renewal' dialogue boxes would no longer apply and I'd be able to access Photoshop and Illustrator again. Unfortunately, he was wrong and the callback he arranged for me later yesterday never came - and so I was left having to call Adobe New York last night instead.
Adobe New York technician accessed my computer and did something with 'hosts'. (I'm not technical but it sounded like the hosts weren't connecting when my sub had been interrupted and simply had to be reconnected again when the sub had by then been reactivated). He got both Photoshop and Illustrator open on my computer and all seemed ok.
After that call, I closed Illustrator but only to find that, when I went to re-open it later, I'm back to the same position that I was in earlier yesterday and which is two Adobe dialogue boxes: first one says "renew your subscription" and then click "try again" which, when I do, gives me the second box and which says: "Subscription to creative cloud is now active. Continue to use your product" but when I click 'continue' it only goes back to the former 'renew your subscription' box again. I'm stuck in Groundhog Day here.
I have had to leave Photoshop open on my computer for fear of this also getting blocked if I close it down.
I desperately need some help because I need to use both software programmes this weekend to finish my course work for my studies' deadlines of this coming week!!.... HELP PLEASE!
Thanks Julia (in London)
00 44 7923 471281
PS: For anyone who can help me, please text your telephone to my mobile (cell) phone and I'll call you immediately. Thank you.Cloud takes over https://forums.adobe.com/thread/1584746
Uninstall... run the Cleaner... Restart your computer... Reinstall CS6
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Auto-Renewable subscription activation
Hi,
I need to create a new app for iPad with a free download of the first issue of the magazine.
When I will upload the second number (1 month later) I need to introduce the Auto-Renewable Subscriptions.
Is it possible to do that without a new build and submission to Apple?
Can I create an app with Auto-Renewable Subscription = no, publish to Apple and activate the subscription later?
Does the "subscription" button disappear form the app when there are no active Auto-Renewable Subscription?
Thanks,
MarcoYou can control how the viewer will present the subscription. If you create a subscription viewer with a valid subscription productID and nothing exists to subscribe to, the subscription tile will not appear in the viewer. Once you publish valid retail content a month later, the subscription tile will appear, and your customers will be able to subscribe.
-
Hello, I have ordered a new Iphone and am awaiting it to be delivered.
I am a current AT&T customer. In reading the Apple website, it tells me that If I decide to use my existing number with my new Iphone, activation may be delayed several days.
Are they joking? Are they telling me I may be without my only phone and uncallable for a few days??
Or will my old phone still work until my Iphone is fully activated?
Has anyone experienced this delay when electing to use their existing AT&T number?
Message was edited by: stanleywinthropSo far the only time I have seen a delay is when people are porting a number over.
Typically though many activate a phone and can send and receive call within minutes. But the article is correct. Depending on how big of a plan change is being made you might see a delay in certain services.
But I would say your in the clear for now. If you got a basic account. I am on a Family Plan, Added my iPhone and upgraded my current cell from a $10 phone a month to $40 because I chose to have a $20 unlimited data and $20 unlimited SMS And did not have to wait long at all for things to kick into gear.
Good luck let us know how it goes -
Subscription activation every day and every software
Hi
As I mentioned in another forum I had a drive crash and deactivated my subscription from the bad drive and installed my subscription on my replacement drive. I have always had issues with activation but now with this clean install I am having to activate everyday sometimes several times a day if I close out of a particular software and each new one I open I have to activate again in those as well.
I am concerned because on my older sytem this would happen every few weks and then I would recieve a too many activations message which lead to hours on the phone dealing with support.
Is there any way to let the software know I have activated it so it srops asking to be reactivated?
Thanks
Rose LanaroYou should post this over in the Creative Cloud forum or contact Adobe support for help with the activation system.
http://forums.adobe.com/community/creative_cloud
http://www.adobe.com/aboutadobe/contact.html -
Subscription activation date overdue and still can...
My subscriptions normally activated automatically every months as I have set direct debit. This months however my account says activation due on 20 December but today is 21 December and still the subscription not activated. I also have received an email with delivery conformation pn 18 December . Anyone can help?!
try contacting the mods http://bt.custhelp.com/app/contact_email/c/4951
or live chat
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
mods may take 2/3 days to contact you
this is a customer to customer help forum with the only BT employees being the forum mods
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Unexplained activation delay and frustration thank...
I'm moving house on 6th August so made arrangements to change my line to my new address and in addition add a broadband connection. This was ordered nearly 2 weeks ago and was told that activation would take place on 5th August. Everything seemed to be fine until today when I received a voicemail message from BT telling me that there was going to be a delay in the activation and that I would be contacted again on 19th August.
I rang BT and asked them to shed some light on why there was a delay. I was first told that there wasn't a delay; that everything was on track for the order to be completed and connection established on 5th August. So I then asked why I had received the message in first place, and was just told 'I don't know, it must have been a mistake.' When I then asked the member of staff if she could therefore guarentee that it would fine for the 5th Aug, she wouldn't commit and so I asked her to check with the suppliers department who left the message. 10 minutes later the member of staff returned and told me that there was already a broadband provider supplying the address and that I would have to get the code to allow BT to connect me. I know for certain that there is no supply to that address - I checked before I even rang BT to order the service - and said as much to the woman on the call. She then rang the suppliers department again (for another 5 minutes) and then returned and said 'It might be the 5th'. I asked her again for a conclusive answer and she could not provide me with one, and could not provide me with a reason for why it might not be the 5th. I like to keep a record of customer service calls I make so I asked for the operatives name, and she was very reluctant to give it to me, something else I found frustrating. So I'm absolutely nowhere with getting an answer out of BT and frustrated with the very unhelpful nature of a 45 minute (in total) phone call.
I need an answer on this ASAP - being internet-less until the 19th would be a major hassle and I would have to seriously consider cancelling my order and going with another company, especially considering the customer service I received today. I just hope that the dire level of care received today isn't indicative of the general level provided by BT - I would hope that I was just unlucky, but reading some of the posts on the forum doesn't really instill confidence...
Would appreciate any suggestions of where to go next to get a resolution to this issue. Cheers!Hi Littlelarry30
Welcome to the community.
I can have this investigated for you, to try to find out what is actually happening with your order.
Send me an email using the contact us form in my profile, it will prompt you for the details I will need to check your line fault condition.
You will find this form in the section 'about me'
Thanks
Stuart
BTCare Community Mod
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Just wanted to let all those who ordered new iphone5s through Verizon know that you may not be able to activate the phone when it arrives. I ordered a new iphone5 and was very excited to start using it. However, after following the activation instructions, guess what - unable to activate call Verizon support. After about 30 minutes with tech support, I was told that it would be at least 24 hours until the phone could be activated. When I asked about the delay, I was told that they were having problems with the iphone5 activations. So, as a word of warning, if you order the iphone5, and are very excited to start using it (as most of us are) when it finally arrives, you may just have to let it sit idle for at least a day while Verizon tries to figure out how to activate it.
You're right. Last Saturday I purchased the phone using my non-smartphone line. I had to wait until Sunday to remove the iPhone from that line because Verizon servers were down (due to Hurricane Sandy). Sunday morning I finally removed the phone but when I tried to activate on my unlimited data line it would not work. Finally the next day at around 10:30 am I was able to activate the phone on my line. So I think it was 24 hours after I had removed it from my non-smartphone line.
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hi,
I have Plan for my Project Initially.
There are three activities,I Partially confirm the Second activity of which 50 % work is completed and then it gets delayed for two months.
Now after two months I want to start the activity from the rest 50 % as of Today and do scheduling
How to Map this scenario?
Thanks,
NitinHi,
After partially confirming the activity try using Constraints. I have not tried this scenario although. Its just a wild guess.
Regards,
Gokul -
BT Broadband Activation Delayed
I am so dissapointed after waiting for nearly 2 weeks for my broadband unlimited to get activated tomorrow the 16/04/2013 i receive a text today saying:-
"BT Here - Sorry, we need to delay your broadband connection. We will contact you on the 18/04 with further updates about your broadband connection."
What is going on?
So i login to check 'Mybt' and my order is no-longer showing and cannot be found even if i search by the order reference number.
I have already received my BTHUB last week and i booked this in with a MAC Code from my previous provider so what happens now?
So i attempt to call bt today and after speaking 2 four different advisors and on the phone for 30 minutes i was told i have to wait for the call back from the engineers on the 18/04 as the text stated and they could not provide me with any information or reason for my broadband delay
This is extremely poor customer service and being advised by sms of a delay with no specific information.
Does anyone know what is happening here?
Please Help
Miss FieldingThis is a BT Customer to BT Customer forum. It is only moderated by BT staff and your post might not be read by them. If you have a complaint or want assistance from BT then contact them via this link
https://bt.custhelp.com/app/contact/session/L3RpbWUvMTM2NjA1NTU2Ny9zaWQvajJVQXJPbmw%3D -
Ims 5.2 autoreply "activation delay" ??
Hi,
when a user activate his autoreply function, when does the iMS server take this in account ? there seems to be some delay between the time the user sets his autoreply (saying "start immediately", by setting a date on yesterday for example) ,
and the time the messaging server "acknowledges" it and starts sending out autoreplies.
i haven't been able to find out "what" triggers the server to consider these settings.
one suggested the dirsync process (but it doesnt look like it), in that case, what will happen when i switch to "direct LDAP mode" ?
The lack of documentation about this is quite annoying, as currently, we have to tell our users : "It will be activated somewhere very (or not) soon...", further aggravated as we have written some small managment interface for the autoreply (For user who don't have access to Messenger Express) where they actually could set the start hour (nice feature, but as messaging server has a mind of it's own...)what will happen when i switch to "direct LDAP mode" ?
Nothing, I am using direct LDAP and I have noticed the same behavior, there is also a delay for password changes to take effect.
Mark
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